San Antonio, TX · Hybrid
$2/hr
and Requirements The Fraud Service Specialist is a dynamic and specialized role that is crucial to the financial well-being of RBFCU and its members. This role focuses on assisting members with fraud ...
San Antonio, TX · Hybrid
$2/hr
and Requirements The Fraud Service Specialist is a dynamic and specialized role that is crucial to the financial well-being of RBFCU and its members. This role focuses on assisting members with fraud ...
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . All applicants must reside within the state of Texas and have the capability of ...
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . All applicants must reside within the state of Texas and have the capability of ...
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of ...
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of ...
and Requirements The RBFCU Branch Operations Team is seeking a full time Assistant Branch Manager in our Plano branch. The Assistant Branch Manager (ABM) is responsible for all daily operations of ...
and Requirements The RBFCU Branch Operations Team is seeking a full time Assistant Branch Manager in our Plano branch. The Assistant Branch Manager (ABM) is responsible for all daily operations of ...
and Requirements The RBFCU Branch Operations Team is seeking a full time Assistant Branch Manager in our Plano branch. The Assistant Branch Manager (ABM) is responsible for all daily operations of ...
and Requirements The RBFCU Branch Operations Team is seeking a full time Assistant Branch Manager in our Plano branch. The Assistant Branch Manager (ABM) is responsible for all daily operations of ...
and Requirements The Mortgage Retail Loan Officer is responsible for the origination of FHA/VA, Conventional, Portfolio and Jumbo mortgage loans in accordance with government, FNMA, RBFCU or investor ...
and Requirements The Mortgage Retail Loan Officer is responsible for the origination of FHA/VA, Conventional, Portfolio and Jumbo mortgage loans in accordance with government, FNMA, RBFCU or investor ...
San Antonio, TX · On-site
$14.25 - $18/hr
and Requirements As a Courier, you will maintain the schedule and logistics of all internal and external mail distribution throughout RBFCU through physical on-site and off-site deliveries and ...
San Antonio, TX · On-site
$14.25 - $18/hr
and Requirements As a Courier, you will maintain the schedule and logistics of all internal and external mail distribution throughout RBFCU through physical on-site and off-site deliveries and ...
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . All applicants must reside within the state of Texas and have the capability of ...
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . All applicants must reside within the state of Texas and have the capability of ...
San Antonio, TX · Remote
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . All applicants must reside within the state of Texas and have the capability of ...
San Antonio, TX · Remote
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . All applicants must reside within the state of Texas and have the capability of ...
San Antonio, TX · Hybrid
This position is for our ASC location , (main campus) located at: 1 Ikea-RBFCU Pkwy, Live Oak, TX 78233 Essential Functions and Responsibilities: * Implement marketing initiatives that assist credit ...
San Antonio, TX · Hybrid
This position is for our ASC location , (main campus) located at: 1 Ikea-RBFCU Pkwy, Live Oak, TX 78233 Essential Functions and Responsibilities: * Implement marketing initiatives that assist credit ...
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . All applicants must reside within the state of Texas and have the capability of ...
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . All applicants must reside within the state of Texas and have the capability of ...
and Requirements The Mortgage Retail Loan Officer is responsible for the origination of FHA/VA, Conventional, Portfolio and Jumbo mortgage loans in accordance with government, FNMA, RBFCU or investor ...
and Requirements The Mortgage Retail Loan Officer is responsible for the origination of FHA/VA, Conventional, Portfolio and Jumbo mortgage loans in accordance with government, FNMA, RBFCU or investor ...
San Antonio, TX · Remote
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . All applicants must reside within the state of Texas and have the capability of ...
San Antonio, TX · Remote
Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . All applicants must reside within the state of Texas and have the capability of ...
Support RBFCU's sales culture and ensure branch standards are achieved by reinforcing best practices and modeling consultative behaviors. * Demonstrates and upholds personal accountability for ...
Support RBFCU's sales culture and ensure branch standards are achieved by reinforcing best practices and modeling consultative behaviors. * Demonstrates and upholds personal accountability for ...
Support RBFCU's sales culture and ensure branch standards are achieved by reinforcing best practices and modeling consultative behaviors. * Demonstrates and upholds personal accountability for ...
Support RBFCU's sales culture and ensure branch standards are achieved by reinforcing best practices and modeling consultative behaviors. * Demonstrates and upholds personal accountability for ...
and Requirements The Third-Party Risk Management (TPRM) Senior Risk Analyst will assist in the execution of the vendor contract management process at RBFCU. The TPRM Senior Risk Analyst will be ...
and Requirements The Third-Party Risk Management (TPRM) Senior Risk Analyst will assist in the execution of the vendor contract management process at RBFCU. The TPRM Senior Risk Analyst will be ...
San Antonio, TX · On-site
and Requirements The Internal Auditor will perform assigned testing in operational, financial, and/or compliance audits using a risk-based, consultative approach to add value and improve the Credit ...
San Antonio, TX · On-site
and Requirements The Internal Auditor will perform assigned testing in operational, financial, and/or compliance audits using a risk-based, consultative approach to add value and improve the Credit ...
San Antonio, TX · On-site
$84K - $111K/yr
and Requirements The Senior IT Auditor will lead Information Technology (IT) engagements using a consultative approach designed to add value and improve the Credit Union's operations. They will ...
San Antonio, TX · On-site
$84K - $111K/yr
and Requirements The Senior IT Auditor will lead Information Technology (IT) engagements using a consultative approach designed to add value and improve the Credit Union's operations. They will ...
and Requirements The Mortgage Loan Servicing Specialist will be responsible for the servicing of portfolio mortgage loans and loans sold to external investors. Essential Functions and ...
and Requirements The Mortgage Loan Servicing Specialist will be responsible for the servicing of portfolio mortgage loans and loans sold to external investors. Essential Functions and ...
$125K - $170K/yr
and Requirements Managing Senior Counsel is responsible for providing general legal services to Randolph-Brooks Federal Credit Union and its subsidiaries, to include litigation management and both ...
$125K - $170K/yr
and Requirements Managing Senior Counsel is responsible for providing general legal services to Randolph-Brooks Federal Credit Union and its subsidiaries, to include litigation management and both ...
$2/hr
Full-time
Posted 5 days ago
Job Description and Requirements
The Fraud Service Specialist is a dynamic and specialized role that is crucial to the financial well-being of RBFCU and its members. This role focuses on assisting members with fraud related inquiries, case creation, investigations and providing exceptional service through phone and electronic communication; protecting member assets and further mitigating any additional losses.
Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.
Essential Functions and Responsibilities:
Receive and process real time solutions to member, non-member, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquires, and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.
High level comprehension of phone etiquette standards and member interview techniques.
Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution.
Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques.
Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.
Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.
Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.
Dedication to developing strong relationships with co-workers, management and other departments.
Maintain basic working knowledge of RBFCU member handbook, policy and procedures, regulatory laws pertaining to the credit union, and topical knowledge for all credit union area.
Manage individual department specific metrics and function independently within a designated team with minimal supervision.
*This job may be eligible for work from home - hybrid schedule (please refer to the Remote Work Capability and Work From Home section of the Employee Handbook).
Requirements:
High School Diploma or GED
Less than one of year of previous job related work experience
Must be able to work a Monday - Saturday schedule
Type and 10-key by touch
Proficient in utilizing PC, software, and other office equipment
Must have good communication and interpersonal skills
Good attendance and promptness is pertinent
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.