6 Rapsodo Customer Service Jobs Hiring Near You

Company Overview

With its headquarters in Singapore and strategically placed offices across the United States, Turkey, Japan, and Malaysia, Rapsodo represents more than just sports technology and data analytics. It stands as the clear front-runner in providing affordable, professional-grade technology for athletes aiming to enhance their performance.

The company currently collaborates with partners such as The PGA of America, Golf Digest, Troon, various Major League Baseball teams, USA Baseball, and over 1000 NCAA athletic departments.

Become a part of Team Rapsodo as we challenge limits and unveil endless potential, one data point and one heartwarming success story at a time.

Powered by Athletes who get it, and Engineers who can do it.

Role Purpose
Senior Manager, Channel & Retail Partnerships owns channel sales performance across Rapsodo's key retail partners, with direct accountability for revenue, profitability, and execution quality. This role is responsible for driving sell-in, sell-through, inventory health, pricing and promotional execution, and partner readiness, while also ensuring strong end-user activation and subscription conversion for Rapsodo's software platforms.

The role sits within the Golf Business Unit and works cross-functionally with Sales, Marketing, Operations, and Product to ensure retail partners are fully enabled to position and sell Rapsodo's offerings effectively.

Key Responsibilities

1. Retail Channel Execution (Primary)

• Own day-to-day execution with key strategic retail channels, aligned for brand and customer priorities, with accountability for sustainable and profitable revenue growth
• Develop annual joint business plans with key strategic retail partners, aligned to revenue, margin, and brand priorities
• Ensure partners are launch-ready for new products (training, assets, inventory readiness, messaging)
• Drive consistency in pricing, promotions, and merchandising across accounts
• Monitor sell-through performance and flag risks or opportunities early
• Lead annual top-to-top meetings with strategic retail partners (e.g., Dick's, PGA Superstore, Best Buy, Worldwide Golf)

2. Partner Enablement & Readiness

• Coordinate partner education (product updates, positioning, demos)
• Ensure marketing materials, content, and promotions are deployed correctly and on time
• Act as the single point of accountability for partner feedback into internal teams

3. Commercial Hygiene & Reporting

• Track partner performance vs. plan (sell-in, sell-through, inventory health)
• Analyze POS, sell-through, and eCommerce performance to identify growth opportunities and inform account strategy
• Own accurate forecasting in partnership with Operations and Finance to support service levels and inventory health
• Surface gaps in execution, forecasting, or communication
• Partner with Finance and Sales Ops to improve visibility and predictability
• Manage channel-specific budget allocations and evaluate ROI on major programs to inform future investment decisions

4. Cross-Functional Coordination

• Work with Marketing on retail-specific GTM execution
• Work with Product on launch timing, readiness, and field feedback
• Work with Ops on inventory flow, allocations, and constraints

Requirements

Role Qualifications

• Bachelor's degree required; MBA preferred
• 7+ years of experience in channel, retail, or strategic account management within consumer hardware, sporting goods, or adjacent categories
• Demonstrated success managing top-tier national retailers, including joint business planning and top-to-top leadership engagement
• Strong command of retail economics, including sell-in vs. sell-through, inventory productivity, turns, GM$, and promotional ROI
• Demonstrated experience with SaaS or subscription-based business models, including understanding of activation, subscription attach rates, lifecycle value, and how retail execution impacts downstream software monetization
• Proven track record of driving profitable growth through execution excellence, not just relationship management
• Data-driven operator with experience leveraging POS, inventory, and eCommerce performance data to inform account strategy and forecast accuracy
• Experience operating in an omnichannel environment, with clear understanding of how retail, eCommerce, and DTC dynamics intersect
• Strong negotiation, executive communication, and presentation skills; able to influence cross-functionally across Sales, Marketing, Ops, and Product
• High ownership mindset with the ability to prioritize, problem-solve, and execute in a fast-paced, ambiguous environment