Quest Software
Quest Software

49 Quest Software Jobs Hiring Near You

Quest Software is a software manufacturer that develops, manufactures, and supports software used by IT professionals. Founded in 1987, the company is headquartered in Aliso Viejo, USA, with a team ...

Strategic Solutions Sales Engineer - Midwest region Quest Software is an award-winning IT management software provider offering a broad portfolio of solutions that solve some of the most challenging ...

Overview Strategic Solutions Sales Engineer - Midwest region Quest Software is an award-winning IT management software provider offering a broad portfolio of solutions that solve some of the most ...

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Infographic showing various job openings at Quest Software in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 35% Physical, and 65% Remote job distribution.
IT Help Desk

IT Help Desk

Quest Software

Traverse City, MI • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Job Summary:
Sentinel Technologies is a leading IT services provider, seeking a Tier 1/Tier 2 Help Desk Technician to provide technical support in a mixed office and production floor environment. The role involves supporting end users, deploying hardware, and assisting with daily IT operations across an enterprise infrastructure.
Responsibilities:
• provide hands-on technical support in a mixed office and production floor manufacturing environment
• support end users
• deploy and maintain hardware
• assist with daily IT operations across an enterprise infrastructure that includes Cisco and Juniper networking, Microsoft 365, and virtualization platforms
Qualifications:
Required:
• 1-3 years of experience in Help Desk/Desktop support
• Proficiency supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Experience with Cisco and/or Juniper networking equipment (direct or support-based)
• Exposure to VMware or other virtualized environments is beneficial
• Basic troubleshooting knowledge of wired and wireless network connectivity
• Hands-on experience with end-user hardware support, including desktop and laptop break/fix, peripherals, imaging, and deployment
• Understanding the process of onboarding and offboarding user accounts and equipment
• Familiarity working with ticketing systems
• Legally authorized to work in the US without sponsorship
• Must demonstrate a 'can-do' attitude
Company:
Quest Software is a software manufacturer that develops, manufactures, and supports software used by IT professionals. Founded in 1987, the company is headquartered in Aliso Viejo, USA, with a team of 1001-5000 employees. The company is currently Late Stage.