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What is it like to work at Quest Diagnostics?

Quest Diagnostics is a healthcare company that values a culture of innovation, collaboration, and patient-centered care, with a focus on delivering high-quality diagnostic information to help patients and healthcare providers make informed decisions.

The company operates a large network of laboratories and testing facilities, with a team structure that includes medical professionals, scientists, and support staff working together to develop and implement new testing technologies and procedures. Quest Diagnostics' mission is to help people live healthier lives by providing accurate and timely diagnostic information.

Working at Quest Diagnostics may appeal to individuals who are passionate about healthcare and are interested in a career that involves contributing to the development of new medical technologies and procedures, with opportunities for professional growth and advancement in a dynamic and rapidly evolving industry.

What makes Quest Diagnostics an attractive place to work?

Quest Diagnostics is a leading medical testing and information services company, providing critical insights to patients, clinicians, and healthcare systems worldwide. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and advancement in a stable and secure industry. By joining Quest Diagnostics, individuals can contribute to improving healthcare outcomes and make a meaningful impact in the lives of patients and communities.

Do workers at ExamOne get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.

Does ExamOne pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Is the health insurance from ExamOne affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between May 2025 and October 2025.

Do people get paid time off at ExamOne?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and February 2026.

Do workers at ExamOne worry about hours?

Most people don’t worry about getting enough hours.
75% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do ExamOne workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and June 2025.

How easy is it for ExamOne workers to change shifts?

Most people find it easy to change shifts.
83% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to get time off at ExamOne?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and October 2025.

Do ExamOne managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
75% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do jobs at ExamOne spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
43% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to take sick days at ExamOne?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at ExamOne feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at ExamOne get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.

Is it stressful to work at ExamOne?

Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.

Do people at ExamOne enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at ExamOne recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people get enough training when they start at ExamOne?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people get support to advance at ExamOne?

Most people aren’t given support to advance their career here.
In the last year, 78% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people think ExamOne’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers feel well informed about how ExamOne is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

What are the most popular job types at Quest Diagnostics?

    What are the most popular jobs at Quest Diagnostics?

    What are the most popular categories at Quest Diagnostics?

    Customer Solutions Representative

    Quest Diagnostics

    Lenexa, KS • On-site

    $17.82/hr

    Other

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 14 days ago

    ExamOne rating

    6.6

    Company rating: 6.6 out of 10

    Based on 9 frontline employees who took The Breakroom Quiz

    96th of 120 rated laboratories

    Job description


    Customer Solutions Representative - Lenexa, KS, Monday to Friday, 9:00 AM to 5:30 PM
    Pay range: $17.82+ per hour
    Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
    Benefits information:
    We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
    • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
    • Best-in-class well-being programs
    • Annual, no-cost health assessment program Blueprint for Wellness®
    • healthyMINDS mental health program
    • Vacation and Health/Flex Time
    • 6 Holidays plus 1 "MyDay" off
    • FinFit financial coaching and services
    • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
    • Employee stock purchase plan
    • Life and disability insurance, plus buy-up option
    • Flexible Spending Accounts
    • Annual incentive plans
    • Matching gifts program
    • Education assistance through MyQuest for Education
    • Career advancement opportunities
    • and so much more!
    The primary purpose of this position is to provide client support in the risk assessment division for the ExamOne portfolio of services including, but not limited to: lab, paramed, inspection, teleunderwriting, MVR, APS, imaging, etc.
    Responsibilities
    • Handle all customer inquiries via phone, email and other electronic communication in a timely manner to effectively provide a high level of customer satisfaction.
    • Utilize a variety of proprietary programs to review, research and resolve issues with insurance applicant orders ranging from routine to moderate and is responsible for providing a professional response back to clients.
    • Act as a direct liaison between insurance companies, brokers, third party administrators, paramedical companies, insurance applicants and inter-company departments.
    • Ongoing responsibility for maximizing department productivity standards by monitoring service levels.
    • Use established protocols for reporting client issues or concerns and maintains appropriate documentation of events for management review in all systems accessed.
    • Responsible for producing department /client specific reports and monitoring the status of applicant cases.
    • Adhere to department quality and responsiveness standards.
    • Recognize quality service issues and provide feedback to management on opportunities for improvement.
    • Participate in client visits, conference calls and other customer-related communications as required.
    • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
    Qualifications
    Required Work Experience:
    • Previous customer service and/or call center experience preferred.
    Preferred Work Experience:
    • 3 - 5 years previous customer service and/or call center experience preferred.
    Physical and Mental Requirements:
    • Ability to sit for long periods of time.
    • Repeating motions that may include the wrists, hands and/or fingers. (Typing)
    Knowledge:
    • Complete training on all service components within eight months of hire date. Proper telephone etiquette to handle customer inquiries.
    • Basic knowledge of operating office equipment.
    • Knowledge of life insurance industry workflow processes and/or terminology.
    • Industry specific experience.
    Skills:
    • Accurate typing skills, 35 wpm minimum.
    • Proficiency in basic computer skills (Word, Excel, Outlook)
    • Excellent interpersonal and communication skills (oral and written). Ability to speak the English language clearly, professionally and effectively communicate to clients, management and peer group.
    • Exhibit comfortable interaction with sales, technical staff and other departments.
    • Detail-oriented and accurate with names/numbers.
    • Good problem-solving skills and independent decision-making abilities.
    • Excellent organization and follow-through skills.
    • Work in a fast-paced environment handling multiple tasks (including working with phone & PC simultaneously).
    • Work independently with little supervision.
    • Ability to maintain professional and tactful manner in stressful situations.
    • Ability to deal with client information in a confidential manner.
    Education
    • Bachelor's Degree (Preferred)
    • High School Diploma or Equivalent (Required)

    About the Team
    Quest Diagnostics honors our service members and encourages veterans to apply.
    While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
    Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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