9 Qgenda Project Management Jobs Hiring Near You

Within our Customer Experience (CX) organization, we are looking for technically savvy, customer-focused individuals who want to help healthcare organizations maximize the value of QGenda. QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences.

As a QGenda Technical Engineer I, you will deliver exceptional reactive support for QGenda customers by providing accurate, timely solutions to technical issues. You will learn core product functionality, follow established troubleshooting processes, and collaborate closely with peers and senior engineers to resolve cases efficiently. This role builds the foundation for technical mastery and customer excellence within the QGenda Technical Engineering team.

Key Duties

• Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
• Demonstrates foundational technical QGenda knowledge needed for Tier 1, 2, 3+ support.
• Independently manages a diverse workload of support cases and complex project assignments, delivering optimal and accurate solutions with minimal guidance. 
• Update, customize, configure, and manage client environments on an ongoing basis
• Consistently manages customer expectations, meets Service Level Objectives (SLOs), and achieves high customer satisfaction through timely, accurate solutions.
• Promotes customer stability and self-reliance through knowledge-transfer and leveraging QGenda Help Center. 
• Adheres to all support policies, workflows, and ticket-handling processes.
• Handles Concierge phone support with verbal and technical proficiency.
• Collaborate with CS Team, Product Liaison, and other teams to assist with technical issues raised by customers
• Act as a point of escalation for QSS team as a Swarm Lead to resolve any escalated cases
• Quickly identify and escalate any potential client risks to CS Team
• Mentors and trains QSS team members, sharing best practices and providing technical guidance as tenure and expertise progress.
• Completes other duties as directed by a member of QGenda management/leadership.

• Strong collaboration and communication skills
• Solid case/time-management and attention to detail
• Ability to complete assignments autonomously and maintain timely communication

• Bachelor's degree required 

• Computer programming skills or previous technical support experience

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