SUMMARY Customer Service Associate is responsible for providing assistance to customers via the Call Center in a timely manner. Position is conveniently located within Center City Philadelphia.
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SUMMARY Customer Service Associate is responsible for providing assistance to customers via the Call Center in a timely manner. Position is conveniently located within Center City Philadelphia.
Clerk-Call Center
Philadelphia, PA · On-site
$37K - $38K/yr
SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Clerk-Call Center
Philadelphia, PA · On-site
$37K - $38K/yr
SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Front Desk/Receptionist
Philadelphia, PA · On-site
$15.25 - $19.50/hr
Summary of responsibilities: Provides administrative support to ensure efficient operation of the corporate office Key Responsibilities: • Serves visitors by greeting, welcoming, and directing them ...
Front Desk/Receptionist
Philadelphia, PA · On-site
$15.25 - $19.50/hr
Summary of responsibilities: Provides administrative support to ensure efficient operation of the corporate office Key Responsibilities: • Serves visitors by greeting, welcoming, and directing them ...
SUMMARY: Reporting to the Site Supervisor, responsible for the supervision of all site personnel and assistance with daily cleaning and maintenance of rest area facilities and grounds. ESSENTIAL ...
SUMMARY: Reporting to the Site Supervisor, responsible for the supervision of all site personnel and assistance with daily cleaning and maintenance of rest area facilities and grounds. ESSENTIAL ...
Clerk-Cashiering
Los Angeles, CA · On-site
$15 - $18.75/hr
Business Hours: * Monday - Friday * 8:30 am - 5:30pm Position Responsibilities: * Answer motorists questions, and provide information on procedures or policies * Receive payment by cash, check, or ...
Clerk-Cashiering
Los Angeles, CA · On-site
$15 - $18.75/hr
Business Hours: * Monday - Friday * 8:30 am - 5:30pm Position Responsibilities: * Answer motorists questions, and provide information on procedures or policies * Receive payment by cash, check, or ...
SUMMARY The Quality Assurance/Reconciliation Clerk is responsible for auditing, analyzing, and reviewing transactions from IVR and Merchant vendor. Quality Assurance/Reconciliation Clerk ensures ...
SUMMARY The Quality Assurance/Reconciliation Clerk is responsible for auditing, analyzing, and reviewing transactions from IVR and Merchant vendor. Quality Assurance/Reconciliation Clerk ensures ...
Image Review Supervisor
Union, NJ · On-site
Summary of responsibilities: The Image Review Supervisor will support the manager in all required areas of the operation. This would include production, quality, staff retention, staff training ...
Image Review Supervisor
Union, NJ · On-site
Summary of responsibilities: The Image Review Supervisor will support the manager in all required areas of the operation. This would include production, quality, staff retention, staff training ...
Clerk-Call Center
$33K - $33K/yr
Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Responds to telephone inquiries and complaints using standard ...
Clerk-Call Center
$33K - $33K/yr
Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Responds to telephone inquiries and complaints using standard ...
Clerk-Call Center
$37K - $38K/yr
SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Clerk-Call Center
$37K - $38K/yr
SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Clerk-Cashiering
Philadelphia, PA · On-site
$14.25 - $17.75/hr
SUMMARY Cashiers are responsible for collecting, balancing and depositing all cash and credit card transactions processed at cashiering location. Candidates must have reliable transportation.
Clerk-Cashiering
Philadelphia, PA · On-site
$14.25 - $17.75/hr
SUMMARY Cashiers are responsible for collecting, balancing and depositing all cash and credit card transactions processed at cashiering location. Candidates must have reliable transportation.
Clerk-Cashiering
Philadelphia, PA · On-site
$14.25 - $17.75/hr
SUMMARY Cashiers are responsible for collecting, balancing and depositing all cash and credit card transactions processed at cashiering location. Candidates must have reliable transportation.
Clerk-Cashiering
Philadelphia, PA · On-site
$14.25 - $17.75/hr
SUMMARY Cashiers are responsible for collecting, balancing and depositing all cash and credit card transactions processed at cashiering location. Candidates must have reliable transportation.
Clerk-Call Center
Philadelphia, PA · On-site
$37K - $38K/yr
SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Clerk-Call Center
Philadelphia, PA · On-site
$37K - $38K/yr
SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Clerk-Cashiering
Los Angeles, CA · On-site
$15 - $18.75/hr
Position Responsibilities: * Answer motorists questions, and provide information on procedures or policies * Receive payment by cash, check, or credit card * Issue receipts or change due to motorists
Clerk-Cashiering
Los Angeles, CA · On-site
$15 - $18.75/hr
Position Responsibilities: * Answer motorists questions, and provide information on procedures or policies * Receive payment by cash, check, or credit card * Issue receipts or change due to motorists
Call Center Supervisor
Philadelphia, PA · On-site
SUMMARY Customer Service Associate is responsible for providing assistance to customers via the Call Center in a timely manner. Position is conveniently located within Center City Philadelphia.
Call Center Supervisor
Philadelphia, PA · On-site
SUMMARY Customer Service Associate is responsible for providing assistance to customers via the Call Center in a timely manner. Position is conveniently located within Center City Philadelphia.
Clerk-Call Center
$37K - $38K/yr
SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Clerk-Call Center
$37K - $38K/yr
SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Supervisor-Cashiering
Philadelphia, PA · On-site
SUMMARY Supervisor is responsible for supervising and coordinating activities of the Cashiering locations within the guidelines of the contract and under the leadership of the Manager. ESSENTIAL ...
Supervisor-Cashiering
Philadelphia, PA · On-site
SUMMARY Supervisor is responsible for supervising and coordinating activities of the Cashiering locations within the guidelines of the contract and under the leadership of the Manager. ESSENTIAL ...
Summary of responsibilities : Supervises the day-to-day operations of inventory and distribution functions to ensure compliance with contractually required performance requirements. Handles difficult ...
Summary of responsibilities : Supervises the day-to-day operations of inventory and distribution functions to ensure compliance with contractually required performance requirements. Handles difficult ...
SUMMARY Responsible for the general maintenance, cleaning, and upkeep of building under the supervision of the Site Supervisor ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. * Attend in ...
SUMMARY Responsible for the general maintenance, cleaning, and upkeep of building under the supervision of the Site Supervisor ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. * Attend in ...
Clerk-Call Center
$37K - $38K/yr
SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Clerk-Call Center
$37K - $38K/yr
SUMMARY Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Clerk-Cashiering
Philadelphia, PA · On-site
$14.25 - $17.75/hr
SUMMARY Cashiers are responsible for collecting, balancing and depositing all cash and credit card transactions processed at cashiering location. Candidates must have reliable transportation.
Clerk-Cashiering
Philadelphia, PA · On-site
$14.25 - $17.75/hr
SUMMARY Cashiers are responsible for collecting, balancing and depositing all cash and credit card transactions processed at cashiering location. Candidates must have reliable transportation.
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Posted 23 days ago
Job description
SUMMARY
Customer Service Associate is responsible for providing assistance to customers via the Call Center in a timely manner. Position is conveniently located within Center City Philadelphia.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Enforce company and department policies and procedures.
- Maintain verbal, written email to manager regarding department.
- Prepares work schedule to expedite workflow.
- Maintain staff personnel file which include time and attendance records.
- Completes daily and weekly payroll.
- Monitor all lunch and break records.
- Responsible for coaching, counseling, and /or corrective actions of staff.
- Responsible for staff motivation.
- Responsible for staff development and training.
- Complete telephone and correspondence monitoring to assure accuracy and quality.
- Monitor staff efficiency standards daily.
- Assist staff with job duties when needed.
- Answer inbound calls daily.
- Handle escalated citizen situations which include telephone calls, correspondence, and webmail.
- Assigns duties and examines work for accuracy.
- Maintain communications with all clients via verbal and email when necessary.
- Attend calibrations sessions with client(s).
- Follows up requests with clients.
- Completes daily, weekly, and monthly departmental reports.
- Keep record of all departmental work completed.
- Make necessary corrections/changes of any errors.
- Monitor and maintain staff, IVR and ACD system functions.
- Communicate with client in absence of Manager
- Other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Excellent communications skills with the ability to speak clearly and accurately respond to citizens.
- Ability of effectively communicate in a courteous and professional manner.
- Ability to learn and apply knowledge accordingly.
- Must be reliable, on time and in attendance on a daily basis.
AVAILABILITY
- Must be available to work between the hours of 8:30am and 5:00pm, Monday - Friday.
EDUCATION and/or EXPERIENCE
- High School diploma or general education degree (GED)
- Possess at least three (3) years prior experience in the performance of call center functions
- Possess at least two years previous supervisory/management experience; or equivalent combination of education and experience
- Ability to read, write, and understand English and/or Spanish.
- Ability to add, subtracts, multiply and divide
- Sitting and/or standing for long periods
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.