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62 Prolim Customer Service Jobs Hiring Near You

Prolim Global

Service Technician

Trenton, SC · On-site

... PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve ...

Prolim Global

Human Resources Assistant

Newport News, VA · On-site

$34K - $43K/yr

PROLIM (www.prolim.com) is currently seeking Human Resources Assistant for one of our top client in ... Strong communication and customer service skills, attention to detail, and ability to multitask and ...

PROLIM Corporation

Human Resources Assistant

Newport News, VA · On-site

$34K - $43K/yr

PROLIM (www.prolim.com) is currently seeking Human Resources Assistant for one of our top client in ... Strong communication and customer service skills, attention to detail, and ability to multitask and ...

Prolim Global

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location ... Experience delivering superior customer service (written, verbal, and in-person) across multiple ...

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PROLIM Jobs Information

What are the most popular job types at Prolim?
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    Infographic showing various Customer Service job openings at Prolim in the United States as of August 2026, with employment types broken down into 58% Full Time, 1% Part Time, 39% Contract, and 2% Nights. Highlights an 94% Physical, and 6% Remote job distribution.

    Sales Renewal & Customer Success Manager

    PROLIM Corporation

    Murphy, TX • On-site

    Other

    Posted 27 days ago

    Job description

    Prolim Global Corporation looking for FULLTIME - Sales Renewal & Customer Success Manager at Plano, TX location. Please apply the job if anyone Interested or share your resume to my email veni.nalla@prolim.com
    Job Title Sales Renewal & Customer Success Manager |Start Date: ASAP
    Location Plano, TX (On-Site)
    Employment Full-Time, Permanent
    Department Sales & Customer Success
    KEY RESPONSIBILITIES
    Renewals Management

    • Own and manage the full renewals lifecycle - from early-stage outreach to contract execution - in close collaboration with the sales team.
    • Monitor and manage customer contract portfolios to ensure 100% on-time renewals and minimize churn.
    • Develop, refine, and execute renewal strategies and scalable processes that deliver a seamless customer experience.
    • Identify risks of contract cancellations early and implement targeted retention strategies to mitigate them.
    • Negotiate renewal terms with clients, balancing customer needs with company objectives.
    Customer Success & Relationship Management
    • Build and sustain strong, long-term relationships with key customer stakeholders to promote trust, loyalty, and contract renewals.
    • Understand customer goals and business needs deeply; present tailored renewal options that align with their evolving requirements.
    • Ensure customer satisfaction throughout the renewal process by providing timely, professional, and responsive service.
    • Manage and resolve customer inquiries and concerns related to renewals promptly and effectively.
    Growth & Upsell
    • Identify upsell and cross-sell opportunities within the existing customer base and collaborate with the sales team to capitalize on them.
    • Work with partners such as Siemens, Salesforce, and Snowflake to unlock additional value for customers and expand contract scope.
    Reporting & Cross-Functional Collaboration
    • Provide regular, data-driven updates to leadership on renewal pipeline, status, trends, and forecasts.
    • Track and report on renewal activities, KPIs, and outcomes to inform strategic decision-making.
    • Collaborate cross-functionally with Sales, Customer Service, Billing, and Operations teams to streamline the renewal process and resolve customer issues.
    • Maintain comprehensive, up-to-date knowledge of PROLIM's products, services, and competitive positioning.
    QUALIFICATIONS & REQUIREMENTS
    Required
    • 3+ years of proven experience in a Renewals Management, Customer Success, or Account Management role, preferably in a technology or SaaS environment.
    • Demonstrated track record of meeting or exceeding renewal rate targets and driving revenue retention.
    • Exceptional communication, negotiation, and presentation skills - both written and verbal.
    • Strong analytical mindset with the ability to interpret data, identify trends, and make informed recommendations.
    • Proficiency with CRM platforms, especially Salesforce.
    • Excellent organizational and time management skills with the ability to manage multiple accounts simultaneously.
    • Bachelor's degree in Business Administration, Marketing, or a related field.
    Preferred
    • Experience working with or establishing technology partnerships with Siemens, Salesforce, Snowflake, or similar enterprise vendors.
    • Prior exposure to PLM, IT services, or Engineering solutions industries.
    • Familiarity with subscription-based business models and SaaS renewal best practices.
    • Strong leadership skills and experience mentoring or collaborating with junior team members.

    PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. We understand business as much as technology, helping our customers improve profitability and efficiency through high-value technology consulting, staffing, and project management outsourcing services.
    Our consulting offerings span Advisory, PLM Software & Services, Program Management, Solution Architecture, Training & Staffing, Cloud Solutions, Infrastructure, ERP Practices, and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing & Validation across a wide range of markets and industries.

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