60 Prodriven Global Brands Customer Service Jobs Hiring Near You

About Us

WHY PRODRIVEN GLOBAL BRANDS? BECAUSE WE ARE THE PROFESSIONAL'S CHOICE!  You will find our market leading products and brands on job sites all over the world.

Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire process-from research to engineering to manufacturing to commercialization-creates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across the world, ProDriven Global Brands are most preferred.

Presently this position is in a hybrid status with a minimum of 1 day per month in the office for collaboration, teamwork, and business needs.  The status and minimum in-office requirements are subject to change based on evolving business needs.

Overview

This position is responsible for achieving the on-time shipping and other service goals for customer orders at all ProDriven Global Brands locations within assigned customer(s), trade channel(s), and location(s).

Responsibilities

• Working under Direct supervision,
• Point of contact for outbound planning.  Key liaison between 3rd party transportation, warehouses, and customer care.

• Sales order "owner" for ProDriven Global Brands within customer(s), trade channel(s), and location(s) assignment.
• Utilize the necessary portals to acquire routing for collect and 3rd party customers, including but not limited to Home Depot, Lowe's, Grainger, White Cap, and Tractor Supply.
• Troubleshoot transaction errors between Werner and Redwood (3rd party transportation provider) and correct as needed, or request order admin corrections on pricing, etc. to process properly.
• Cubing full truckloads with full bundle quantities for customers utilizing max load program, excel, or other tools.
• Measure and drive Werner Co.'s inventories and customer order fulfillment performance including, but not limited to service level (on-time and fill rate, inventory accuracy, and transportation costs). Coordinates with IT, Customer Care, Production Planning, Supply Planners, Warehouses, and Customers as needed.
• Use ProDriven Global brands Systems (JDE E1 and BI) to review related information for inventory and orders at Werner Co. Distribution Centers.
• Coordinate order and item updates for assigned customers, utilizing DRP in JD Edwards and supply planning

• Plan collect / 3rd party shipments for assigned customers in JD Edwards to generate shipping dispatch sheets for the warehouses.
• Update various customer excel trackers in Microsoft teams and provide data to the sales teams and other internal customers when required.
• Utilize and create BI tools to gain efficiencies and audits to improve the inventory journey for our customers.
• Participates in various project teams as necessary.

• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

Qualifications

 Education, Licenses, and Certifications

• Bachelor's degree in technical or business discipline or related field preferred or equivalent work experience required

Years of Experience and Knowledge

•   1 ~ 3 years of Direct experience required

Skills and Abilities

• Strong computer skills with working knowledge of Excel and Word. Knowledge of JD Edwards or SAP a plus.
• Must have strong organizational and interpersonal skills as well as solid oral and written communication skills.
• Quick response times to instant messages and emails utilizing our operating system and knowledge of this system for timely and accurate responses.
• Must have demonstrated indirect leadership abilities and be able to adjust to changing priorities.
• Preferred background in a consumer durable product line with experience servicing a multi-channel environment, specifically with bulky and difficult to handle product.

Travel Requirements

• 0% ~ 10% travel domestically required

EEO Statement

ProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic.  ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics.

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Employment Type: FULL_TIME