61 Pro Mach Customer Service Jobs Hiring Near You

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. Mechanical marvel. Customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

ProMach is excited to add a skilled Infor Syteline Implementation Business Analyst to team up with internal stakeholders for smooth IT project execution. In this role, you'll define, analyze, validate, and document business needs. We're seeking someone resourceful, detail-oriented, and genuinely curious about client businesses. Reporting to the Corporate Director of Enterprise Applications, you'll analyze requirements, offer insights, and collaborate with IT for scalable, maintainable solutions.

Do you enjoy this work?

• Perform business process design and requirements definition in conjunction with functional teams
• Define and document requirements for process changes and development needs with necessary technical detail
• Analyze and prioritize enhancement requests by identifying existing solutions and/or alternative solutions that optimally address the business needs and work with technical resources to fulfill enhancement requests
• Communicate effectively with internal teams and external clients to deliver functional requirements
• Act as a liaison between functional team and technical resources for enhancements
• Provide functional requirements to development team and perform QA testing of requested enhancements
• Manage scope and requirements throughout the project life cycle
• Assist in operational roll out and user training for new functionality and tools

What’s in it for you?
There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.
In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges

If this sounds like you, we want to connect!

• Bachelor’s degree in technology, business, or related field
• 5+ years of experience with Business Analysis for software systems and applications, and proven experience interpreting customers' business needs and translating them into application and operational requirements
• Previous experience with Infor Syteline ERP implementations, especially in a manufacturing organization, highly desired
• Strong analytical and problem-solving skills
• Strong communication skills and excellent customer service orientation
• Detail orientated and well organized
• High degree of reliability and timely completion of tasks
• Ability to travel up to 50%

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

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Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.