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Job Description
Job Title: Residential Service Plumber
Location: Austin, TX
Company: McCullough Austin Plumbing LLC
About Us:
McCullough Heating, Air Conditioning & Plumbing is the largest family-owned residential HVAC & Plumbing service provider in Austin, TX with a sterling reputation built over 40 years. We are dedicated to not only providing top-notch service but also educating and engaging our community.
As a Residential Service Plumber, you will be a critical part of our team, ensuring our customers receive world-class service.
Why Join Our Team?
We are a company that values integrity, professionalism, and community. You will be part of a supportive team where your contributions make a real impact. We invest in your growth with ongoing training and career development. Our reputation for five-star service means you'll be proud to wear our name.
Key Responsibilities:
You will perform plumbing maintenance, Installations, diagnostics, and repairs in residential settings. Your role requires a commitment to quality, strong technical skills, and the ability to communicate solutions effectively to our customers.
Service Excellence: Perform plumbing diagnostics, repairs, installations, and maintenance in residential and light commercial settings with accuracy and efficiency. Document work performed and communicate effectively with team members and customers.
Customer Focus: Build lasting relationships with customers by providing professional, friendly, and transparent service and education.
Technical Proficiency: Maintain up-to-date knowledge of plumbing technologies and best practices. Stay informed to ensure compliance with safety protocols, local codes, and company procedures.
Sales and Recommendations: Identify opportunities for upgrades, maintenance plans, and accessories that enhance the customer experience.
Professionalism: Represent the company with a polished appearance, courteous demeanor, and strong work ethic. Respect customer property and leave work areas clean and orderly.
Team Collaboration: Work closely with the HVAC service and sales departments along with management to achieve team goals and exceed customer expectations.
Community Involvement: Participate in community events and initiatives as part of our commitment to giving back to the Austin area.
Qualifications:
Experience: Minimum 2 years of residential plumbing experience.
Certification: Tradesman, Journeyman or Master Plumbing License
Skills: Strong diagnostic and troubleshooting abilities, excellent communication, and customer service skills.
Physical Demands: Ability to work in varying environments and lift up to 50 lbs.
Work Ethic: Punctual, reliable, and self-motivated, with a commitment to excellence.
Technology Proficiency: Familiarity with service management software (ServiceTitan preferably), mobile devices, and diagnostic tools.
Compensation & Schedule:

• Monday through Friday
• Commission based: Up to 20%, 18% guaranteed and 2% bonus for efficiency & reviews

Benefits:

• 401(k) w/ company match
• Health insurance ($0 Ded / $0 Copay / $0 Coins)
• Dental insurance
• Vision insurance
• Life insurance
• STD / LTD insurance
• Critical illness / Accident insurance
• Paid time off
• Employee assistance program
• Paid training and ongoing professional development
• Dispatch from home
• Company vehicle and fuel card
• Referral program