PlanIT Group
PlanIT Group

67 Planit Group Material Handling Jobs Hiring Near You

Senior Software (AI) Test Engineer

$113K - $146K/yr

Job Summary : PlanIT Group, LLC is seeking a Senior Software (AI) Test Engineer to develop AI ... materials and documentation to support knowledge transfer and long-term maintenance. • Design and ...

PlanIT Group, LLC is seeking a Data Scientist to identify business trends and solve problems ... materials • Analysis reports and presentations • Project plans and documentation • The ...

PlanIT Group is hiring for a Site Superintendent in Irvine, CA! The Site Superintendent is ... materials. Oversees the daily construction activities at the customer work site. Responsible for ...

Description FII USA, Inc., a Foxconn Technology Group Company, is seeking a Material Handling Manager to lead material handling operations and coordinate internal logistics in support of ...

SMC Description FII USA, Inc., a Foxconn Technology Group Company, is seeking a Material Handling Manager to lead material handling operations and coordinate internal logistics in support of ...

Systems Integration Eng/EE

Grand Prairie, TX · On-site

$159K/yr

PlanIT Group is hiring an Electrical Integration Engineer- Grand Prairie, TX who will be supporting ... of Material Review Board (MRB) activity in the Quality documentation (QNOTE and SNOTE) non ...

PlanIT Group is seeking a Cyber Security Analyst III to support our Federal customer in the ... handling, and a proven experience on an incident response team. Experience with Splunk, Sentinel ...

Showing results 21-40

Senior Developer - CX- Oracle Service Cloud

PlanIT Group, LLC

Remote

Full-time

Re-posted 19 days ago


Job description

Job Summary:
PlanIT Group, LLC is seeking a Senior Developer for Oracle Service Cloud. The role involves engaging with clients to address business needs, leading development efforts, and analyzing system efficiency while providing decision support and documentation.
Responsibilities:
• Engage with clients and utilize best practices to address business needs:
• Serve as the Senior Developer for OSvC
• Responsible for technical features and stories
• Analyze the impacts of work being performed and recommend solution improvements.
• Facilitate and lead work groups or demos and work productively with a wide range of people.
• Prepare, write, and review system documentation.
• Continually assess, document, and analyze client gains in efficiency and effectiveness and recommend best practices.
• Provide decision support and have ownership of customer information analysis, ad hoc reporting and business success measurements.
• Analyze agent and system efficiency to identify performance gaps.
• Create custom reports and dashboards as needed.
• Update mobile applications for both iOS and Android utilizing Oracle Mobile Application Framework (Oracle MAF)
• Perform application administration functions such as user profile management, permissions, data rules, configuration changes, and activation of new features.
Qualifications:
Required:
• 10+ years of OSvC Developer experience including Oracle APIs
• Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL
• Experience defining and completing add-ins and custom developments leveraging the OSvC framework (.net/JavaScript)
• Experience Solutioning in Oracle Service Cloud architecture layers- specifically OIA, OSVC, and UI/UX layers (Widget Framework)
• Knowledge of Oracle Policy Automation (Intelligent Automation), Oracle Knowledge Advanced, Social Relationship Management and Oracle Mobile service cloud and Chat Bot
• Extending, customizing, and developing Oracle Service cloud Widgets (Chat, Knowledge, Email etc.)
• Technical experience in configuring Oracle/RightNow CX components and Business rules
• Experience integrating OSvC into COTS platforms
• Extensive experience integrating OSvC into Cloud telephony platforms between voice systems, digital channels, and CRM - such as Genesys, IVR technologies, SMS channel, and CTI toolbar options
• Lead the identification, development, and documentation of business requirements/processes, solution design, delivery, testing and training
• Perform root cause analysis and troubleshooting of technical issues
• Experience working across the business and communicating with stake holders of all levels
• Solutioning end-end implementations involving multiple systems
• Integration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX)
• Should have experience handling complex UI customization, Complex integrations and Data Migration
• Knowledge of integrations with other systems using middleware
Preferred:
• Knowledge of Oracle Mobile Application Framework (Oracle MAF) would be a plus
• End to End implementation of at least 3 project would be a plus
• Oracle Service Cloud-certified would-be a plus
Company:
PlanIT Group is an IT and engineering professional services company which provides top-tier talent to various commercial and government customers. Founded in 2010, the company is headquartered in Charlotte, USA, with a team of 51-200 employees. The company is currently Growth Stage.