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60 Pivot Group Network Customer Service Jobs Hiring Near You

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The Pivot Group Network Jobs Information

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    Infographic showing various Customer Service job openings at Pivot Group Network in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

    Customer Service Representative - Hart Area

    The Pivot Group Network

    Hart, MI • On-site

    $41K - $61K/yr

    Full-time

    Re-posted 6 days ago

    Job description

    Customer Service Representative | Hart, MI

    Salary Range: $41,000 - $61,000 depending on experience

    Are you a meticulous professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Hart seeking experienced Customer Service Representatives.

    We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

    The Opportunity

    We are partnering with organizations in Hart that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

    Key Responsibilities

    • Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
    • Investigate and resolve customer complaints related to product quality, shipping errors, or service issues.
    • Collaborate with production, quality control, and logistics teams to provide accurate and timely information to customers.
    • Process customer orders, returns, and exchanges, ensuring accurate data entry and adherence to company policies.
    • Maintain detailed records of customer interactions, transactions, and feedback.
    • Provide product information and technical assistance to customers, guiding them through product selection and usage.

    Recommended Qualifications

    • High school diploma or equivalent; some college preferred
    • 1-2 years of customer service experience, preferably in a manufacturing or industrial setting
    • Proficiency in CRM software and Microsoft Office Suite
    • Strong communication and interpersonal skills
    • Ability to learn and understand technical product information

    Bonus Qualifications

    • Experience with CRM systems specific to manufacturing (e.g., SAP, Oracle).
    • Familiarity with common manufacturing processes or terminology (e.g., lead times, inventory, production schedules).
    • Ability to read and understand basic technical drawings or product specifications.
    • Experience with enterprise resource planning (ERP) software.

    Job Titles That Should Apply

    Customer Service Representative, Customer Support Specialist, Client Services Associate, Customer Success Representative, Technical Support Representative, Help Desk Analyst, Customer Care Specialist, Support Representative, Client Relations Representative, Customer Experience Associate

    Why The Pivot Group Network

    The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

    If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

    Apply