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What is it like to work at Pipestone?

Pipestone is a company that values collaboration and innovation, fostering a dynamic work environment where employees can contribute to the development of cutting-edge solutions.

Pipestone's team structure is typically flat, with an emphasis on open communication and cross-functional collaboration, allowing employees to work closely with colleagues from various departments to achieve shared goals. The company's mission is focused on delivering high-quality services and products that meet the evolving needs of its clients.

Working at Pipestone may appeal to individuals who are passionate about technology and innovation, as the company offers opportunities for professional growth and development in a fast-paced and supportive environment.

What makes Pipestone an attractive place to work?

Pipestone is a well-established company in the industry, known for its commitment to delivering high-quality services and solutions to its clients. The company's workplace is characterized by a collaborative environment that fosters innovation, open communication, and a sense of community among employees, with opportunities for professional growth and development. Joining Pipestone can provide individuals with a chance to contribute to meaningful projects, develop their skills, and advance their careers in a stable and supportive work environment.
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Infographic showing various Hotel job openings at Pipestone in the United States as of July 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Physical job distribution.

Sales Coordinator

Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor,

Benton Harbor, MI • On-site

$16 - $18/hr

Full-time

PTO

Re-posted 22 days ago

Job description

Sales Coordinator

"Join the Atira Hotels Family and Build a Legacy of Hospitality!"

Job Details

  • Work Location: Hampton Inn Benton Harbor. 1921 Pipestone Rd Benton Harbor, Michigan.
  • Job Type: Full-time
  • Pay: $16- $18 per hour
  • Schedule: Monday through Friday, 9:00 AM–5:00 PM

Job Overview:
We are seeking an energetic, service-oriented individual to join our team. This position is integral to ensuring that our guests have an exceptional experience during their stay and events. As a Sales Coordinator, you will be responsible for managing guest inquiries, coordinating group bookings, and providing administrative support to the sales team. While customer service and hotel experience are beneficial, we are willing to train the right candidate.

Key Responsibilities:

  • Manage and coordinate all inquiries within a 21-day window, handling bookings for under 20 guest rooms per night.
  • Optimize room rental charges to maximize revenue.
  • Field inquiries and direct calls to Sales Managers, providing basic information about the hotel.
  • Handle rooming lists, reservation requests, and changes, ensuring accuracy and timeliness.
  • Manage group room blocks, including blocking rooms per client requests, setting up group routing, and monitoring pick-up numbers.
  • Load corporate negotiated rates into the system and maintain up-to-date records.
  • Prepare and distribute group welcome letters, VIP requests, and wedding amenities in coordination with other departments.
  • Create and manage group codes, booking links, and promotional materials for sales events.
  • Process Hilton Honor points for Sales Managers and update STR Segmentation on the STR Website.
  • Assist with site inspections, client presentations, and special hotel events such as Breakfast with Santa or NYE Celebrations.
  • Participate in daily business review meetings, pre-convention meetings, and training sessions as required.
  • Perform any other job-related duties as assigned to support the sales team and hotel operations.

Qualifications:

  • Minimum of 1 year of previous hotel experience required.
  • Hilton experience preferred, including familiarity with brand standards and service expectations
  • Strong customer service and communication skills
  • Ability to multitask and prioritize in a fast‑paced environment
  • Professional, reliable, and detail‑oriented
  • Strong problem‑solving abilities and guest‑focused mindset
  • Experience with Hilton PMS/OnQ or similar property management systems preferred
  • Proficiency with Microsoft Office (Outlook, Excel, Word)
  • Ability to learn and navigate internal hotel systems and reporting tools

Benefit,

  • Employee hotel room discount
  • Holiday pay
  • Paid time off
  • Paid training
  • Professional development assistance


WHY YOU’LL LOVE WORKING WITH US:

  • Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
  • Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
  • Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
  • Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
  • Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

If you’re still with us, there’s only one thing left to do: Apply now and become part of something amazing!

Diversity, Equity, Inclusion & Equal Employment Opportunity at Hampton Inn Benton Harbor:
Hampton Inn Benton Harbor is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.