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Pearson

Associate, Customer Service

Columbus, OH · On-site

$13.50 - $18.75/hr

SUMMARY The Customer Service Representative - Continuing Education is responsible for generating ... on business needs. Who we are: At Pearson, our purpose is simple: to help people realize the life ...

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Pearson

Test Center Administrator (Dayton, OH)

Dayton, OH · On-site

$17.75/hr

Pearson VUE provides a full suite of services from test development to data management and delivers ... Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and ...

Pearson

Specialist, Sales (Cleveland, OH)

Columbus, OH · On-site +1

... print, and service solutions that address the challenges faced by students, faculty, and ... This window may be extended depending on business needs. #LI-JH1 Who we are: At Pearson, our ...

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What is it like to work at Pearson?

Pearson is a global learning company that values innovation, collaboration, and customer focus, fostering a culture that encourages creativity and continuous improvement.

The company's diverse teams work together to develop educational resources, assessments, and services that support learners of all ages, with a focus on creating engaging and effective learning experiences. Pearson's work environment is dynamic, with opportunities for professional growth and development, and a commitment to making a positive impact on education and society.

Working at Pearson may appeal to candidates who are passionate about education and learning, and who are looking for a challenging and rewarding career in a global organization that is shaping the future of education and making a difference in people's lives.

What makes Pearson an attractive place to work?

Pearson is a leading education company that has been shaping the way people learn for over 180 years, with a strong reputation for innovation and expertise in education technology. The company offers a dynamic and collaborative work environment that values diversity, creativity, and continuous learning, with opportunities to work on cutting-edge projects and contribute to the development of educational resources. By joining Pearson, individuals can be part of a global organization that makes a positive impact on people's lives, with opportunities for professional growth, skill development, and career advancement in a rapidly evolving industry.

What are the most popular job types at Pearson?

    What are the most popular jobs at Pearson?

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    Associate, Customer Service

    Pearson

    Columbus, OH • On-site

    $13.50 - $18.75/hr

    Other

    Posted yesterday

    New

    Job description

    SUMMARY

    The Customer Service Representative – Continuing Education is responsible for generating approval, denial, and renewal letters for courses and providers, distributing these notices via email. The role also includes handling incoming inquiries from providers, licensees, and clients through calls, chats, and emails. The Customer Service Rep is also responsible for updating contact info and entering and removing course credits when required.

    SCOPE AND IMPACT OF JOB

    Working closely with insurance clients, providers, and licensees, the Customer Service Representative – Continuing Education responds to inquiries through both verbal and written communication via phone, chat, and email.

    SCHEDULE: 09:30 AM - 06:00 PM EST

    REQUIRED KNOWLEDGE AND EXPERIENCE

    Education and Experience:

    • 5 + years experience with customer service in a business environment

    • Strong working knowledge of Microsoft 365

    Skills, Knowledge and Abilities:

    • Strong proficiency in Excel and Word is required

    • Excellent oral and written communication skills

    • Excellent organizational skills, time management and multi-tasking skills

    • Ability to work independently

    • Excellent customer service skills, patience and effective team working skills

    • Ability to interact in a professional manner with various levels of management and with clients

    PRIMARY RESPONSIBILITIES

    1. 55% -- generate course, instructor and provider approval and renewal letters. Update contact information

    2. 35% --Answer incoming calls from agents and providers

    3. 10% -- Other duties as assigned

    Compensation at Pearson is influenced by factors including skill set, experience, and location.

    The hourly rate for this role is $20.00 – $21.00.

    This position is not bonus eligible. Information on benefits can be found here.

    Applications will be accepted through August 24,2026 This window may be extended depending on business needs.

    Who we are:

    At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

    Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

    If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

    Job: Customer Success

    Job Family: GO_TO_MARKET

    Organization: Assessment & Qualifications

    Schedule: FULL_TIME

    Workplace Type: Remote

    Req ID: 24836

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