Who We Are
Trusted Ally Home Care is a mission-driven home health agency serving former energy workers and their families. We are recognized for our tenure in the industry, strong operational standards, and deep community presence. Our approach is patient-first, education-focused, and rooted in compliance, compassion, and long-term relationships.
Top Reasons to Join Our Team
โข Our employees are mission-minded
โข We are passionate about providing excellent patient care
โข Community-focused with meaningful patient interaction
โข Committed to a fun, supportive, and collaborative team environment
Job Summary: The Business Operations Liaison provides administrative, operational, and patient-facing support for the local Trusted Ally Home Care office. This role serves as a key link between site operations, patients, staff, and community outreach efforts. The position supports day-to-day office functions, regulatory readiness, employee coordination, and direct patient engagement activities, including the Healthgevity program and patient satisfaction initiatives.
Position Specifics
The Business Operations Liaison serves as a secondary operational and administrative point of contact for the site and works under the direction of the Business Operations Manager. This role supports internal operations while also assisting with community-facing and patient-facing activities that promote patient satisfaction, education, and long-term engagement. Successful candidates demonstrate strong organization, professionalism, and comfort working directly with patients, families, and community partners.
Major Functions
- Support local office operations and administrative workflows
- Assist with patient engagement, education and community outreach efforts
- Support employee onboarding, compliance, and documentation (credential tracking, and compliance documentation)
- Serve as a (professional) patient-facing representative of Trusted Ally Home Care
- Coordinate strategic partnership engagement between vendors, patients and clinicians
Job Duties
โข Understand and adhere to established Agency policies and procedures and compliance standards
โข Provide front-line customer service for patients, families, employees, applicants, and visitors
โข Answer intake, referral, and inquiry calls as needed, ensuring positive and professional company representation with professionalism and compassion
โข Observe confidentiality and safeguard all patient-related and employee information
โข Assist with faxing, tracking, and uploading select medical records as assigned
โข Develop and maintain cooperative relationships with patients, caregivers, co-workers, and referral sources
โข Support and participate in patient engagement activities, marketing events, open houses, and community education efforts
โข Support the Trusted Ally Healthgevity program, including patient education, engagement touchpoints, and coordination of activities with Healthgevity nurses and Business Development.
โข Conduct patient satisfaction surveys and assist with collecting, documenting, and reporting feedback via Purposeful Leader Rounding (PLRs)
โข Support Client Happiness initiatives and follow up on patient experience needs as directed
โข Participate in On Call rotation schedule
โข Meet and greet clients, employees, applicants, and office visitors
โข Provide technical support as applicable, including tablet setup and general support requests
โข Support timesheet verification and payroll-related documentation as needed
โข Assist with new hire orientation and onboarding logistics as assigned
โข Track, monitor, and assist with maintaining employee credential compliance and updates
โข Manage and monitor office supply inventory
โข Communicate caregiver scheduling needs with the Scheduling Manager and assist with scheduling support as needed
โข Maintain (accurate,) organized office files, records, and documentation to support compliance and audit readiness
โข Assist with special projects across operations and outreach functions as assigned
โข Perform general clerical duties including copying, filing, mailing, scanning, and record maintenance
โข Represent the company in a professional, ethical, positive and loyal manner at all times
โข Additional job functions as assigned by supervisory personnel
Required Qualifications:
โข Experience in administrative, office operations, or customer-facing roles
โข Strong verbal and written communication skills
โข Ability to multitask, prioritize, and work independently
โข Professional demeanor when working with patients and families
Preferred Qualifications:
โข Bachelorโs degree
โข Experience in home health, healthcare administration, or regulated environments
โข Experience supporting patient engagement, satisfaction initiatives, or community outreach
โข Familiarity with electronic records systems, CRM tools, and standard office software
Additional Information:
- Full-time, Monday - Friday position
- Location based in our Las Vegas Office with local community travel as needed
- Comprehensive medical, dental, vision, 401k, holiday pay, unlimited PTO benefits package included
- Employee Assistance Program
- Employee Referral Program
- Performance incentive pay after established introductory period
- Cell phone stipend
- Competitive salary of $55,000-$60,000/year