S. Business Hours About the Role At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a ...
Pavago
60 Pavago Jobs Hiring Near You
S. Business Hours About the Role At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a ...
Video Interview with Pavago Recruiter * Practical Assessment (Call Roleplay / Objection Handling) * Client Interview * Offer & Onboarding Apply Now If you're a driven communicator who knows how to ...
Video Interview with Pavago Recruiter * Practical Assessment (Call Roleplay / Objection Handling) * Client Interview * Offer & Onboarding Apply Now If you're a driven communicator who knows how to ...
Video Interview with Pavago Recruiter * Client Interview * Offer & Background Verification #LI-AG1
Video Interview with Pavago Recruiter * Client Interview * Offer & Background Verification #LI-AG1
Business Hours About the Role At Pavago, one of our clients is hiring a Mobile App Developer to build, maintain, and optimize modern mobile applications across iOS and Android platforms. This role is ...
Business Hours About the Role At Pavago, one of our clients is hiring a Mobile App Developer to build, maintain, and optimize modern mobile applications across iOS and Android platforms. This role is ...
Field Service Technician - Medical Equipment Delivery & Support
Denver, CO · On-site
$17 - $22/hr
Monday-Friday (Day Shifts) with On-Call, Overtime, Evenings, Holidays & Weekends as Needed Compensation: $17-$22/hour + Benefits About the Role At Pavago , one of our clients is hiring a Field ...
Field Service Technician - Medical Equipment Delivery & Support
Denver, CO · On-site
$17 - $22/hr
Monday-Friday (Day Shifts) with On-Call, Overtime, Evenings, Holidays & Weekends as Needed Compensation: $17-$22/hour + Benefits About the Role At Pavago , one of our clients is hiring a Field ...
Video Interview with Pavago Recruiter * Financial Modeling / Strategic Analysis Exercise * Client Interview with Finance Leadership * Offer & Background Verification Apply Now If you: * Enjoy ...
Video Interview with Pavago Recruiter * Financial Modeling / Strategic Analysis Exercise * Client Interview with Finance Leadership * Offer & Background Verification Apply Now If you: * Enjoy ...
... Pavago) • Technical Assessment / Automation Review • Client Technical Interview • Final Interview (Culture & Ownership Fit) • Offer & Onboarding #QAAutomation #Playwright #TypeScript ...
... Pavago) • Technical Assessment / Automation Review • Client Technical Interview • Final Interview (Culture & Ownership Fit) • Offer & Onboarding #QAAutomation #Playwright #TypeScript ...
S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware ...
S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware ...
Field Service Technician - Medical Equipment Delivery & Support
Denver, CO · On-site
$17 - $22/hr
Monday-Friday (Day Shifts) with On-Call, Overtime, Evenings, Holidays & Weekends as Needed Compensation: $17-$22/hour + Benefits About the Role At Pavago , one of our clients is hiring a Field ...
Quick apply
Field Service Technician - Medical Equipment Delivery & Support
Denver, CO · On-site
$17 - $22/hr
Monday-Friday (Day Shifts) with On-Call, Overtime, Evenings, Holidays & Weekends as Needed Compensation: $17-$22/hour + Benefits About the Role At Pavago , one of our clients is hiring a Field ...
... Pavago Recruiter • Technical Assessment (Full Stack Exercise or Architecture Case Study) • Client Interview(s) with Engineering Team • Offer & Background Verification #FullStackEngineer ...
... Pavago Recruiter • Technical Assessment (Full Stack Exercise or Architecture Case Study) • Client Interview(s) with Engineering Team • Offer & Background Verification #FullStackEngineer ...
Accounts Receivable / Accounts Payable Specialist
$20.75 - $27.50/hr
Accounts Receivable / Accounts Payable Specialist (AR/AP) - Remote QuickBooks NetSuite SAP Xero Bookkeeping Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We're ...
Accounts Receivable / Accounts Payable Specialist
$20.75 - $27.50/hr
Accounts Receivable / Accounts Payable Specialist (AR/AP) - Remote QuickBooks NetSuite SAP Xero Bookkeeping Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We're ...
... Pavago Recruiter • Technical Assessment (e.g., VLAN configuration or troubleshooting scenario) • Client Interview with Engineering / IT Leadership • Offer & Background Verification ...
... Pavago Recruiter • Technical Assessment (e.g., VLAN configuration or troubleshooting scenario) • Client Interview with Engineering / IT Leadership • Offer & Background Verification ...
Head of Client Delivery (Client Success, Implementation, AI & GTM Systems - Remote, U.S. Hours) About the Role We're hiring a Head of Client Delivery to own the full post-sales lifecycle - onboarding ...
Head of Client Delivery (Client Success, Implementation, AI & GTM Systems - Remote, U.S. Hours) About the Role We're hiring a Head of Client Delivery to own the full post-sales lifecycle - onboarding ...
Video Interview with Pavago Recruiter * Practical Automation Assessment * Client Interview * Offer & Onboarding Apply Now If you: * Love automation and operational efficiency * Enjoy integrating AI ...
Video Interview with Pavago Recruiter * Practical Automation Assessment * Client Interview * Offer & Onboarding Apply Now If you: * Love automation and operational efficiency * Enjoy integrating AI ...
Social Media Manager
Atlanta, GA · On-site +1
Social Media Manager Type: Full-Time Remote Working Hours: U.S. Business Hours About This Opportunity: Join a growing business as their Social Media Manager and take ownership of building a strong ...
Social Media Manager
Atlanta, GA · On-site +1
Social Media Manager Type: Full-Time Remote Working Hours: U.S. Business Hours About This Opportunity: Join a growing business as their Social Media Manager and take ownership of building a strong ...
... Pavago Recruiter • Practical Recruiting Task (Boolean Search / Candidate Sourcing Exercise) • Client Interview • Offer & Background Verification #Recruiter #TalentAcquisition #Recruitment ...
Data Engineer
$117K - $140K/yr
... with Pavago Recruiter • Technical Assessment (e.g., build a small ETL pipeline or optimize a SQL query) • Client Interview with Engineering/Data Team • Offer & Background Verification ...
Data Engineer
$117K - $140K/yr
... with Pavago Recruiter • Technical Assessment (e.g., build a small ETL pipeline or optimize a SQL query) • Client Interview with Engineering/Data Team • Offer & Background Verification ...
... Pavago Recruiter • Portfolio Review + Practical Task (e.g., design a 3-screen onboarding flow) • Client Interview • Offer & Background Verification #UXDesigner #UIDesigner #ProductDesign #Figma ...
... Pavago Recruiter • Portfolio Review + Practical Task (e.g., design a 3-screen onboarding flow) • Client Interview • Offer & Background Verification #UXDesigner #UIDesigner #ProductDesign #Figma ...
Appointment Setter
Tampa, FL · Remote
Video Interview with Pavago Recruiter * Client Interview * Offer & Onboarding Apply Now If you're a persistent, organized communicator who knows how to turn conversations into booked meetings , we ...
Quick apply
Appointment Setter
Tampa, FL · Remote
Video Interview with Pavago Recruiter * Client Interview * Offer & Onboarding Apply Now If you're a persistent, organized communicator who knows how to turn conversations into booked meetings , we ...
Charter Sales Executive (Private Aviation & High-Ticket Sales) - Remote Full-Time Remote EST Hours (Rotating On-Call Coverage) About the Role We're hiring a relationship-driven and highly polished ...
Charter Sales Executive (Private Aviation & High-Ticket Sales) - Remote Full-Time Remote EST Hours (Rotating On-Call Coverage) About the Role We're hiring a relationship-driven and highly polished ...
Pavago Jobs Information
Full-time
Re-posted 6 days ago
Job description
Client Success Manager (Revenue Growth & Client Success) - Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States.
This is not a traditional customer support role.
You'll take ownership of a portfolio of approximately 50-60 client accounts, guiding each client from onboarding through renewals while identifying opportunities to expand their business. You'll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth.
If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit.
What You'll Own
Client Onboarding
Client Relationship Management
Account Growth & Renewals
Client Success & Revenue Growth
Cross-Functional Collaboration
What Success Looks Like
What Makes You a Strong Fit
Required Experience & Skills
Experience
Nice to Have
Tech Stack
What a Typical Day Looks Like
In short: You'll own the client relationship from onboarding through renewal, ensuring every account receives exceptional service while driving retention, expansion, and long-term revenue growth.
Key Metrics for Success (KPIs)
Why This Role Stands Out
Interview Process
What Happens After You Apply
After submitting your application, you'll receive an email invitation from Spark Hire to record a short 3-5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it's convenient for you.
Instead of an initial screening call, you'll have one opportunity to introduce yourself, discuss your experience managing client relationships, and explain how you've driven renewals, account growth, client retention, and revenue expansion. You'll also have the chance to demonstrate your communication style, ability to handle challenging client conversations, and approach to building long-term partnerships. Your video will be reviewed by the hiring team before moving forward to the founder interview.
You can record your video as many times as you'd like before submitting it-only your final version will be reviewed.
Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.
Apply Now
If you're passionate about building lasting client relationships, driving renewals and account growth, and taking ownership of client success from onboarding through long-term partnership, we'd love to hear from you. Apply today and help clients achieve exceptional business outcomes while contributing to the growth of a rapidly scaling company.
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States.
This is not a traditional customer support role.
You'll take ownership of a portfolio of approximately 50-60 client accounts, guiding each client from onboarding through renewals while identifying opportunities to expand their business. You'll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth.
If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit.
What You'll Own
Client Onboarding
- Lead onboarding for newly signed clients.
- Collect required assets and information for campaign launches.
- Set clear expectations regarding timelines, deliverables, and success metrics.
- Drive fast, organized campaign launches.
- Establish a strong foundation for long-term client success.
Client Relationship Management
- Own a portfolio of approximately 50-60 active client accounts.
- Build trusted, long-term client relationships.
- Conduct strategic check-ins and business reviews.
- Proactively manage expectations and address concerns before they escalate.
- Ensure every client understands campaign progress and next steps.
Account Growth & Renewals
- Manage your client portfolio like a sales pipeline.
- Categorize accounts based on health, engagement, and revenue opportunities.
- Drive client renewals through consistent communication and strong performance.
- Identify and execute opportunities for:
- Market expansion
- Service expansion
- Prepaid retainers
- Additional products and services
- Position recommendations as strategic business advice rather than sales pitches.
Client Success & Revenue Growth
- Monitor client satisfaction and campaign outcomes.
- Collaborate with internal teams to ensure client objectives are achieved.
- Identify potential risks and reduce client churn proactively.
- Secure:
- Renewals
- Upsells
- Testimonials
- Reviews
- Client referrals
- Contribute directly to recurring revenue growth.
Cross-Functional Collaboration
- Work closely with:
- Media Buying
- Creative
- Operations
- Leadership
- Ensure internal teams remain aligned on client priorities.
- Communicate client feedback and opportunities for continuous improvement.
What Success Looks Like
- Clients experience smooth onboarding and remain engaged.
- Renewals become a natural outcome of consistent value delivery.
- Client portfolios continue to grow through upsells and expansions.
- Client satisfaction remains consistently high.
- Testimonials, referrals, and reviews are generated regularly.
- Revenue retention and expansion targets are achieved.
What Makes You a Strong Fit
- You take complete ownership of your client portfolio.
- You're proactive and communicate issues before they become problems.
- You remain calm and confident during difficult conversations.
- You balance empathy with accountability.
- You enjoy helping clients grow their businesses.
- You're motivated by measurable results and continuous improvement.
- You thrive in fast-paced, high-performance environments.
Required Experience & Skills
Experience
- Proven experience in:
- Client Success
- Account Management
- Customer Success
- Account Growth
- Relationship Management
- Experience managing a portfolio of client accounts.
- Strong consultative communication and relationship-building skills.
- Experience driving:
- Client renewals
- Upsells
- Account expansion
- Excellent written and verbal English communication.
- Ability to manage multiple priorities simultaneously.
- Strong organizational and problem-solving abilities.
- Comfortable working independently in a fast-paced environment.
Nice to Have
- Experience working in:
- Marketing agencies
- Digital advertising
- SaaS
- Home services industry
- Background in sales, business development, or account expansion.
- Experience supporting recurring revenue business models.
- Familiarity with CRM platforms and customer success software.
Tech Stack
- CRM platforms
- Google Workspace
- Microsoft Office
- Client communication platforms
- Project management tools
- AI productivity tools (ChatGPT, Claude, Microsoft Copilot, or similar)
What a Typical Day Looks Like
- Review your portfolio and prioritize client opportunities.
- Conduct onboarding meetings with new clients.
- Hold strategic client check-ins and business reviews.
- Collaborate with internal delivery teams.
- Identify renewal, upsell, and expansion opportunities.
- Resolve client concerns proactively.
- Request testimonials and referrals from satisfied clients.
- Update CRM records and account health tracking.
In short: You'll own the client relationship from onboarding through renewal, ensuring every account receives exceptional service while driving retention, expansion, and long-term revenue growth.
Key Metrics for Success (KPIs)
- Client retention rate.
- Renewal rate.
- Upsell and expansion revenue.
- Client satisfaction (CSAT).
- Testimonial and referral generation.
- Portfolio health score.
- Churn reduction.
- Account growth and recurring revenue.
Why This Role Stands Out
- Direct ownership of client relationships and business growth.
- Significant influence on recurring revenue and company success.
- High-performance culture with direct mentorship from leadership.
- Opportunity to work closely with founders and executive leadership.
- Fully remote work environment.
- Career progression into:
- Senior Client Success Manager
- Client Success Lead
- Director of Client Success
- Revenue Operations Leadership
Interview Process
- Application Review
- Spark Hire Intro Video (3-5 minutes)
- Founder Interview
- Two-Week Paid Trial
- Offer & Onboarding
What Happens After You Apply
After submitting your application, you'll receive an email invitation from Spark Hire to record a short 3-5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it's convenient for you.
Instead of an initial screening call, you'll have one opportunity to introduce yourself, discuss your experience managing client relationships, and explain how you've driven renewals, account growth, client retention, and revenue expansion. You'll also have the chance to demonstrate your communication style, ability to handle challenging client conversations, and approach to building long-term partnerships. Your video will be reviewed by the hiring team before moving forward to the founder interview.
You can record your video as many times as you'd like before submitting it-only your final version will be reviewed.
Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.
Apply Now
If you're passionate about building lasting client relationships, driving renewals and account growth, and taking ownership of client success from onboarding through long-term partnership, we'd love to hear from you. Apply today and help clients achieve exceptional business outcomes while contributing to the growth of a rapidly scaling company.