5 Pathward Desktop Support Jobs Hiring Near You

Job Summary:
Pathward is a financial empowerment company dedicated to creating financial inclusion for all. The End User Computing Support Technician will deliver high-quality onsite technical support, troubleshoot issues across various devices, and ensure a seamless end-user experience.
Responsibilities:
• Provide responsive, customer-focused technical support to end users, including some executive support as needed
• Troubleshoot and support laptops (Windows/Mac), desktops, mobile devices, tablets, printers, and peripheral equipment
• Maintain and ensure proper functionality of all Teams conference rooms and collaboration tools.
• Keep IT infrastructure areas (IDF rooms) clean, organized, and operational; assist network and server teams on-site as needed.
• Support hardware/software deployments, including imaging, configuration, and asset tracking.
• Manage shipping and receiving of IT equipment; maintain accurate inventory records using internal asset management systems.
• Ensure timely resolution of end-user requests, meeting or exceeding established SLAs.
• Assist in the creation and maintenance of technical documentation and knowledge base articles.
• Deliver user training and onboarding support as necessary.
• Collaborate with other IT groups to escalate and resolve complex technical issues efficiently.
• Maintain a high level of professionalism and customer service in all interactions.
• Identify and recommend improvements to support processes, tools, and documentation.
Qualifications:
Required:
• Minimum of 2 years of experience in IT support, preferably in a customer-facing role such as Level 2/3 desktop support or technical helpdesk.
• Knowledge of Windows 10/11, Mac OS, Office 365/M365, Azure, Exchange, Active Directory.
• AutoPilot imaging, JAMF, ServiceNow (preferred), Teams Rooms support.
• Virtual desktop infrastructure (VDI), imaging tools, and break/fix procedures.
• Understanding of asset management, inventory control, and shipping/receiving processes.
• Demonstrated ability to manage tasks independently, prioritize effectively, and adapt quickly to changing demands.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong interpersonal skills and a customer-centric mindset.
• Post-secondary education in a related field or equivalent experience.
Preferred:
• Relevant certifications such as CompTIA A+, HDI-SCA, or Apple’s Device Support and Deployment & Management certifications are a plus.
Company:
Pathward is a financial firm that provides investment strategies to promote business growth for organizations. Founded in 1954, the company is headquartered in Sioux Falls, USA, with a team of 1001-5000 employees. The company is currently Late Stage.