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Neshent Technologies

PagerDuty Engineer

Lilburn, GA · On-site

$48.50 - $66.25/hr

Continuously improve incident response processes, alert quality, and operational reliability. Required Technical Skills * Strong hands-on experience with PagerDuty administration and configuration

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    Infographic showing various Operations job openings at Pagerduty in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 66% Physical, and 34% Remote job distribution.

    PagerDuty Engineer

    Lilburn, GA • On-site

    Neshent Technologies
    11 - 50 employees
    Learn more about Neshent Technologiesexternal

    $48.50 - $66.25/hr

    Full-time

    This job post has expired 3 days ago. Applications are no longer accepted.

    Job description

    Roles & Responsibilities
    • Own end-to-end PagerDuty platform configuration, including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations.
    • Design and implement urgency and routing models aligned with business criticality and incident severity.
    • Configure time-based routing to prevent non-critical alerts from triggering unnecessary out-of-hours pages.
    • Implement intelligent alert grouping and event orchestration for high-volume services.
    • Drive enterprise-wide alert noise reduction across integrated monitoring sources.
    • Define and maintain event rules for suppression, deduplication, priority downgrades, and routing.
    • Implement flap detection and alert consolidation for repetitive CI/service alerts.
    • Configure maintenance-window integrations for automated alert suppression during planned changes.
    • Maintain transparency, reporting, and governance for suppressed alert classes.
    • Design and manage on-call schedules, including follow-the-sun coverage and rotation policies.
    • Audit and optimize alert routing to ensure accurate first-responder assignment.
    • Build and maintain an incident runbook library with linked diagnostics and remediation actions.
    • Manage integrations with upstream monitoring tools, including APM, infrastructure monitoring, cloud platforms, schedulers, and webhooks.
    • Collaborate with monitoring SMEs, including Dynatrace and SevOne teams, to ensure end-to-end alert pipeline alignment.
    • Manage PagerDuty–ServiceNow integration, including incident creation, updates, synchronization, and lifecycle management.
    • Troubleshoot event ingestion, routing, notification, and integration issues.
    • Continuously improve incident response processes, alert quality, and operational reliability.
    Required Technical Skills
    • Strong hands-on experience with PagerDuty administration and configuration
    • Expertise in Services, Escalation Policies, On-Call Schedules, Event Rules, Notification Profiles, and Integrations
    • Strong experience with event orchestration, alert grouping, suppression, deduplication, and prioritization
    • Experience designing urgency and alert-routing models based on business criticality
    • Experience with ServiceNow and enterprise monitoring integrations
    • Knowledge of monitoring platforms such as Dynatrace, SevOne, APM, infrastructure, cloud, and scheduler tools
    • Strong understanding of webhooks, APIs, event pipelines, and incident lifecycle management
    • Strong troubleshooting and alert-noise reduction skills
    Preferred Qualifications
    • Experience supporting large-scale enterprise PagerDuty environments.
    • Experience with PagerDuty APIs, webhooks, and automation.
    • Strong understanding of ITIL incident management and enterprise operations.
    • Experience developing alerting standards, governance, and operational dashboards.
    • Excellent analytical, troubleshooting, and stakeholder management skills.

    Apply