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What is it like to work at Orkin?

Orkin is a company that values teamwork, customer satisfaction, and community involvement, with a culture that emphasizes integrity, respect, and a commitment to excellence. As a pest control and wildlife management company, Orkin's work environment is often fast-paced and dynamic, with teams working together to provide effective solutions for residential and commercial clients. Working at Orkin may appeal to individuals who are passionate about making a positive impact on their communities and are interested in a career in the service industry, with opportunities for professional growth and development in a variety of roles.

What makes Orkin an attractive place to work?

Orkin is a well-established and reputable pest control services company with a long history of providing effective solutions to residential and commercial customers. The company offers a dynamic work environment that values innovation, teamwork, and customer satisfaction, with opportunities for employees to develop their skills and expertise in a stable and supportive setting. As a leading provider of pest control services, Orkin offers its employees a chance to make a meaningful impact in their communities and contribute to the company's mission of protecting people, properties, and the environment.

Do workers at Orkin get paid breaks?

Sometimes. Only some people get paid breaks.
47% of people say they don’t get paid breaks.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Orkin pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
34% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between September 2025 and September 2026.

At Orkin, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
92% of people say they have to use vacation days when they’re out sick.
Based on data from 39 people who took the Breakroom Quiz between September 2025 and September 2026.

Is the health insurance from Orkin affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 34 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get paid time off at Orkin?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 43 people who took the Breakroom Quiz between September 2025 and September 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 72% of people with changing schedules find out their shifts one week or less ahead of time.
  • 6% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Orkin worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Orkin workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
58% report that they don’t have enough control over which shifts they work.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for Orkin workers to change shifts?

Some people find it hard to change shifts.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and March 2026.

How easy is it to get time off at Orkin?

Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between September 2025 and September 2026.

Do Orkin managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
43% of people say their manager changes their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at Orkin spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at Orkin?

Some people find it hard to take sick days.
35% of people report that it’s hard to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between September 2025 and September 2026.

Is working at Orkin good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
41% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and September 2026.

Do people at Orkin feel treated with respect by their managers?

Most people feel treated with respect by their managers.
97% of people say they’re treated with respect by their managers.
Based on data from 34 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Orkin get to take their breaks without interruption?

Most people get breaks without interruption.
68% of people report that they get to take their breaks without interruption.
Based on data from 34 people who took the Breakroom Quiz between September 2025 and September 2026.

Is it stressful to work at Orkin?

Some people feel stressed here.
65% of people say they often feel stressed at work.
Based on data from 40 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Orkin enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 103 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people at Orkin recommend working with their team?

Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get enough training when they start at Orkin?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get support to advance at Orkin?

Only some people are given support to advance their career here.
In the last year, 46% of people report not being given support to advance their career here.
Based on data from 39 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people think Orkin’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between September 2025 and September 2026.

Do workers feel well informed about how Orkin is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 37 people who took the Breakroom Quiz between September 2025 and September 2026.

What are the most popular job types at Orkin?

    What are the most popular jobs at Orkin?

    What are the most popular categories at Orkin?

    Infographic showing various Bank job openings at Orkin in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

    Customer Service & Scheduling Coordinator

    Orkin

    Lombard, IL • On-site

    $18 - $20/hr

    Other

    Medical, Dental, Vision, Life, Retirement, PTO

    This job post has expired today. Applications are no longer accepted.

    Orkin rating

    7.0

    Company rating: 7.0 out of 10

    Based on 137 frontline employees who took The Breakroom Quiz

    17th of 35 rated pest control companies

    Job description

    Overview
    If You're Great at Keeping Things Organized and Helping People, We've Got the Career for You
    Are you someone who enjoys solving problems, staying organized, and helping customers have a great experience? Whether your background is in customer service, retail, hospitality, healthcare, banking, dispatching, or office administration, Orkin can help you build a rewarding long-term career.
    As a Customer Service & Scheduling Coordinator at our Lombard Contact Center, you'll play a critical role in supporting customers and field technicians. You'll coordinate schedules, manage service appointments, solve customer concerns, and ensure our technicians have efficient routes that allow them to deliver exceptional service.
    This role is ideal for individuals who enjoy multitasking, communicating with people, and finding solutions in a fast-paced environment. Every day brings a new challenge, and your ability to stay organized and think critically will directly impact customer satisfaction and business success.
    Backed by more than 120 years of industry leadership, the Orkin Guarantee, and one of America's most trusted service brands, you'll have the support, training, and career opportunities needed to succeed.
    Why Orkin?
    You'll have more than a job; you'll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. Not to mention, you'll also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
    With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession-resistant.
    We are driven by a shared mission and grounded in values that define everything we do:

    • Safety
    • Professionalism
    • Empathy
    • Integrity
    • Innovation
    With a reputation built over more than a century and a team-first culture, you'll feel supported from day one with the freedom and tools to succeed.
    Responsibilities
    What You'll Be Doing
    • Coordinate and schedule customer appointments across multiple service routes.
    • Answer incoming customer calls and assist with service requests.
    • Work closely with field technicians to optimize schedules and improve efficiency.
    • Resolve customer concerns and identify appropriate solutions.
    • Maintain accurate customer records and service information.
    • Monitor daily schedules and proactively adjust appointments as needed.
    • Support operational goals by helping ensure technicians maximize service capacity.
    • Participate in quality assurance and continuous improvement initiatives.
    What's In It for You?
    • Competitive Earnings Starting at $18- $20 per hour (based on experience), plus commissions.
    • Performance Bonuses - Get rewarded for exceeding goals and delivering exceptional service.
    • Benefits That Go Beyond:
    • Medical, Dental, Vision & Life Insurance
    • 401(k) with company match
    • Paid vacation, sick leave, and holidays
    • Employee Stock Purchase Plan
    • Career Growth Opportunities - We promote from within and invest in your future.
    • Industry-Leading Training
      No pest control experience required. We'll provide the training, tools, and support needed to build a successful career.
    Qualifications
    You'd Be a Great Fit If You:
    • Enjoy helping people and creating positive customer experiences.
    • Have experience in customer service, retail, hospitality, healthcare administration, dispatching, banking, scheduling, or office support.
    • Can manage multiple priorities in a fast-paced environment.
    • Are comfortable using computers and learning new systems.
    • Have strong communication and problem-solving skills.
    • Take pride in staying organized and paying attention to details.
    • Enjoy working as part of a team to achieve goals
    What will my work environment be like?
    Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:
    • You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
    • Be able to regularly lift and/or move up to 25 pounds.

    Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

    What Orkin employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Orkin

    Sourced by ZipRecruiter

    Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. The Pest Management Industry is growing - and is a recession resistant line of business.

    Industry

    Personal services and civil engineering construction

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    Atlanta, GA, US

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