Orderlunches

Company Description
We provide On-Demand solutions that connect schools and companies with local restaurants, caterers and on-site cooks. Customize daily menus so users can pre-order and pay on-line then compile, tabulate, and organize all the information necessary to easily manage school or company meal programs with our proprietary reporting solutions.
Use our custom reporting and distribution solutions to effectively manage food preparation, meal distribution and payment reconciliation. Includes Mobile/Interactive check-in solutions using equipment you already own - desktops, laptops, tablets to distribute large meal orders fast!
Includes Live Customer Support for parents, school staff, end users and site administrators. Our programs help schools and companies design and manage custom meal programs and restaurants and caterers do what they do best, prepare and deliver great food while order lunches manages the entire online ordering process! Call us today to learn why we are the leading pre-order meal solution in the marketplace!
Job Description
Customer Support Representative Job Duties:

• Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada
• Assist end users with navigational support, payment questions, food questions that are redirected to our school / restaurant or catering partners
• Assist site administrators with navigational support including but not limited to ongoing management of menus items, menu cycles, reporting engine
• Resolve product / service questions / concerns ; determine cause and provide the best solution to ensure 100% customer satisfaction;
• Ultimate objective is to ensure customer's understanding of information provided and all questions have been answered.
• Recommend potential enhancements, products or services to management by collecting customer information and analyzing customer needs

Qualifications
Customer Support Representative Skills and Qualifications:
Excellent written / verbal communication and organizational skills; Web Based Program Management Experience; Proficient with Microsoft Word & Excel; Customer Focus, General Consulting Experience; Multi-tasking
Additional Information
Permanent Full Time Positions include the following benefits: Medical, Dental, Vision, Paid Vacation, Matching 401k, and a competitive hourly rate.