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3 Orb Customer Service Jobs Hiring Near You

Orb

Software Engineer, Infrastructure - Remote (USA)

$170K - $240K/yr

Orb is redefining what billing software can be, turning one of the most complex parts of running a ... Our values, customer centricity, minutes matter, run with it, and attention to detail are at the ...

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What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Orb?
    What are the most popular jobs at Orb?
    What are the most popular categories at Orb?
    Infographic showing various Customer Service job openings at Orb in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 64% Physical, and 36% Remote job distribution.

    Software Engineer, Infrastructure - San Francisco HQ

    Orb

    San Francisco, CA • On-site

    $203.80K - $241.50K/yr

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Posted 14 hours ago

    Job description

    About Orb:
    Orb is redefining what billing software can be, turning one of the most complex parts of running a business into a strategic driver of growth. We're building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence. We work with companies like Vercel, Pinecone, Perplexity, and Replit to help them price smarter, bill accurately, and capture more of the revenue they've earned.

    Backed by $44.1M in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we're a team that moves fast, holds itself to high standards, and is serious about changing how companies grow.

    For SF Bay Area and NYC residents, we've built a hybrid work culture where we are in office 3 days/week. For remote roles, we ask you to join us in person 1x per quarter. Our values, customer centricity, minutes matter, run with it, and attention to detail are at the core of everything we do.

    About the role:

    As a senior member of the infrastructure team, you'll play a key role in maintaining a high bar for reliability. Our customers depend on our systems being operational, as downtime can directly lead to lost revenue. You'll be responsible for the infrastructure powering the entire product, from event ingestion, API services, alerting, invoicing, and everything in between.

    In this role you will:

    • Lead infrastructure resiliency efforts - recovery mechanisms, tenant isolation, load spike handling, etc

    • Improve observability and operability of our systems

    • Build performance-critical, user-facing infrastructure (eg. real-time event processing)

    • Plan scaling initiatives to handle large customer growth

    • Partner with other engineering teams to ensure we build reliable product features

    • Learn from a talented peer group, and share your expertise

    About you:

    • You think deeply about edge cases, failure modes, bottlenecks, etc

    • You have a knack for investigating and debugging tricky errors and performance issues

    • You enjoy building scalable infrastructure for a high-growth product

    • You can effectively mentor fellow engineers on best practices (observability, rollout strategies, risk mitigation, etc)

    • You have 5+ years of experience in software engineering, and you've worked in in the infrastructure domain for 4+ years

    Orb's Tech Stack:

    At Orb, we believe great engineers can learn any stack, so you do not need experience with these specific tools and we encourage you to apply regardless.

    • Frontend: Typescript + React + Tailwind CSS

    • Backend: Python

    • Datastores: PostgreSQL + Apache Druid+ Clickhouse

    • Streaming Platforms: Kafka + Spark Streaming

    • Cloud Platform: AWS

    Benefits:

    • Excellent medical, dental, and vision insurance

    • One Medical membership

    • Unlimited PTO plus an additional week off between Christmas and New Year's

    • 401k plan

    • 16-week paid parental leave with equity vesting

    • Commuter stipend

    • Catered lunches in the office

    • Annual learning & development stipend

    • Meaningful equity in the form of stock options

    Equal Opportunity Employer

    We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

    Apply