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60 Optimum Communications Event Representative Jobs Hiring Near You

Seminolehardrock

$16/hr

Must be able to work at least 3-5 events and/or 15 hours per month as a Marketing Event Rep * The ... Must possess strong verbal and non-verbal communication skills. * Must be energetic, caring, and ...

2020 Companies

Mobile Events Representative

Austin, TX · On-site

$20 - $22/hr

Become a Full-Time NECOA Mobile Event Representative! About the Position NECOA, by Coway, and 2020 ... Excellent communications, presentation, interpersonal and problem-solving skills * Impeccable ...

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Part-Time Box Office Event Representative

Houston Rockets -- Toyota Center

Houston, TX • On-site

Other

Re-posted 6 days ago

Job description

Part-Time Box Office Event Representative
General Description:
The Part-Time Box Office Event Representative serves as the primary guest-facing ticketing professional during events. This position assists guests with ticket purchases, ticket troubleshooting, seating inquiries, and event-related information while delivering exceptional customer service and supporting a positive guest experience.
RESPONSIBILITIES include but are not limited to:
Guest Experience & Ticket Resolution
  • Deliver exceptional customer service while assisting guests with ticketing and event-related inquiries.
  • Troubleshoot and resolve mobile ticketing issues including ticket transfers, account access, digital ticket delivery, QR code scanning, and mobile wallet functionality.
  • Assist guests with password resets, account recovery, and navigation of ticketing applications.
  • Research and resolve ticketing discrepancies using ticketing system tools and available resources.
  • Escalate complex ticketing issues when appropriate while maintaining a positive guest experience.
Ticketing Operations
  • Process ticket sales, exchanges, upgrades, and approved relocations in accordance with departmental procedures.
  • Utilize ticketing systems to access account information, verify ticket ownership, and resolve guest concerns.
  • Maintain accuracy when handling ticket transactions and guest account information.
  • Operate ticketing software, scanners, tablets, mobile devices, and point-of-sale equipment.
Technology & Mobile Support
  • Assist guests with mobile applications and digital ticket management.
  • Troubleshoot issues related to account login, ticket visibility, transfer acceptance, and mobile entry.
  • Support guests using Apple Wallet, Google Wallet, and other digital ticket storage methods.
  • Demonstrate confidence utilizing tablets, smartphones, and event technology platforms.
Event Operations
  • Maintain a professional and guest-focused environment.
  • Ensure assigned workstations remain organized and operational.
  • Follow all ticketing, cash handling, and operational procedures.
  • Communicate operational concerns and guest trends to supervisors.
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
MINIMUM QUALIFICATIONS:
  • 2+ years of customer service experience creating a positive guest experiences.
  • Strong interpersonal and communication skills.
  • Demonstrated problem-solving ability and attention to detail.
  • Previous experience in ticketing, guest services, hospitality, sports, entertainment, retail, or customer-facing environments.
  • Experience using ticketing systems such as AXS, Ticketmaster, or similar platforms.
  • Experience navigating guest ticketing accounts and making appropriate service decisions to resolve issues, including seating relocations and upgrade requests.
  • Experience using tablets, point-of-sale systems, or customer service technology tools.
  • Experience troubleshooting mobile ticketing, account access, and digital wallet issues.
  • Ability to maintain a positive attitude and contribute to team morale through professionalism, collaboration, and constructive communication.
  • Ability to maintain a professional appearance and adhere to departmental dress code and grooming standards.
  • Ability to remain calm and professional while assisting guests in high-volume environments.
  • Familiarity with mobile applications and digital customer experiences.
  • Must be available to work a minimum of 70% of scheduled events each month.
  • Flexible availability including evenings, weekends, and holidays.
PHYSICAL & MENTAL REQUIREMENTS:
  • Ability to stand for extended periods of time.
  • Ability to work indoors and outdoors in varying weather conditions.
  • Ability to lift and carry up to 20 pounds.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

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