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60 Omniscius Jobs Hiring Near You

Omniscius

Customer Service Representative

Morgantown, WV · On-site

$16.50 - $22.50/hr

Customer Service Representative is seeking Customer Service Representatives (CSRs) to provide professional customer support services in a fast-paced contact center environment. The CSR will assist ...

Omniscius

Data Scientist

Washington, DC · On-site

$150 - $200/hr

Data Scientist Location: Washington, DC Work Arrangement: 100% Onsite - 5 Days per Week Clearance: Active Top Secret with SCI Eligibility Citizenship: U.S. Citizenship Required; No Dual Citizenship ...

Omniscius

$150 - $200/hr

Data Scientist Location: Washington, DC Work Arrangement: 100% Onsite - 5 Days per Week Clearance: Active Top Secret with SCI Eligibility Citizenship: U.S. Citizenship Required; No Dual Citizenship ...

Omniscius Consulting

Connectivity Engineer

Columbia, MD · On-site

$100 - $125/hr

We are seeking an experienced Connectivity Engineer to support the design, implementation, modernization, and sustainment of mission-critical enterprise networking infrastructure. This role is ideal ...

Omniscius Consulting

Connectivity Engineer

Columbia, MD · On-site

We are seeking an experienced Connectivity Engineer to support the design, implementation, modernization, and sustainment of mission-critical enterprise networking infrastructure. This role is ideal ...

Omniscius Consulting

Technical Analyst

Arlington, VA · On-site

$100 - $125/hr

Our client is seeking highly qualified Experimentation & Operational Analysis (E&A) Technical Analysts to provide advanced technical services to a DoD customer. These positions support ONR Global ...

Omniscius Consulting

Service Desk Manager

Ashburn, VA · On-site

$100 - $125/hr

We are seeking an experienced Service Desk Manager to provide leadership, direction, administration, quality assurance, and day-to-day oversight of service desk staff supporting a government ...

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Customer Service Representative

Omniscius

Morgantown, WV • On-site

$16.50 - $22.50/hr

Other

Re-posted 24 days ago

Job description

Customer Service Representative

is seeking Customer Service Representatives (CSRs) to provide professional customer support services in a fast-paced contact center environment. The CSR will assist customers by answering general inquiries, resolving account-related issues, and providing guidance on available resources, products, and services.

Key Responsibilities
  • Answer incoming calls and retrieve voicemails, ensuring all calls are addressed the same business day
  • Assist callers with general inquiries using approved knowledge bases, websites, and reference materials
  • Support customers with account-related issues, including password resets and website navigation assistance
  • Transfer customers to appropriate secondary call centers when necessary
  • Respond to incoming facsimiles and email inquiries regarding patents, trademarks, publications, products, services, and data quality
  • Utilize pre-approved knowledge base responses to ensure consistent and accurate communication
  • Send appropriate informational publications and materials to customers
  • Refer callers to local resource centers for additional assistance when appropriate
  • Accurately document all customer interactions, inquiries, and resolution steps within the Customer Contact Management System
  • Maintain professionalism and provide courteous customer interactions at all times
Minimum Qualifications
  • Must be a U.S. Citizen or have official legal status in the United States and have continuously resided in the United States for the last two years in accordance with 8 U.S.C. 1324b(a)(2)(C)
  • Must be able to pass a federal background investigation and obtain a Public Trust clearance
  • Minimum of one (1) year of customer service experience, including:
    • Phone and/or email contact center support
    • Data entry
    • Contact center problem logging
    • Automatic Call Distribution (ACD) telephone systems
    • Face-to-face customer service
  • Experience utilizing knowledge base systems
  • Strong listening, verbal communication, and interpersonal skills
  • Ability to speak, read, and write fluent English
  • Proficiency using software applications, web-based databases, email platforms, and PC/laptop systems
Preferred Skills & Competencies
  • Strong organizational and multitasking abilities
  • Ability to work effectively in a structured call center environment
  • Attention to detail and accurate documentation skills
  • Ability to handle high-volume customer interactions professionally and efficiently
Work Schedule
  • Fixed shift schedules are assigned at the time of hire based on operational needs
  • Operating hours are Monday through Friday, 8:30 AM to 8:00 PM EST

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