Okta

Okta

45 jobs near Columbus, OH

The TAM empowers Okta's customers to deliver secure, scalable, and transformative identity ... What you'll bring to the role: * 5+ years of experience in information technology, cloud platforms ...

As a Senior IT Internal Auditor, you will serve as a technical lead and subject matter resource on ... To learn more about Okta, visit: What You Will Own * Audit Planning & Risk Assessment

Senior IT Internal Auditor

San Francisco, CA · On-site

$99K - $123K/yr

Okta secures AI by building the trusted, neutral infrastructure that enables organizations to ... As a Senior IT Internal Auditor, you will serve as a technical lead and subject matter resource on ...

Technical Architect

Bellevue, WA · On-site

$224K - $308K/yr

The Services Architect is a technical authority on both cloud and on-premises based IT systems and is responsible for ensuring the successful design and implementation of Okta's industry leading ...

Education: A bachelor's degree in IT, Information Systems, Business Administration, or related fields. Extra Credit * Proficiency in Okta's WIC/CIC and Auth0 platforms, including features ...

ISV Ecosystem Growth Manager

Bellevue, WA · On-site

$106K - $130K/yr

... Okta's SaaS ISV acquisition funnel and ecosystem growth KPIs (e.g., pipeline velocity, conversion rates, and time-to-publish). * Systems and Operational Scale: Collaborate with IT, Marketing Ops, and ...

Education: A bachelor's degree in IT, Information Systems, Business Administration, or related fields. Extra Credit * Proficiency in Okta's WIC/CIC and Auth0 platforms, including features ...

Education: A bachelor's degree in IT, Information Systems, Business Administration, or related fields. Extra Credit * Proficiency in Okta's WIC/CIC and Auth0 platforms, including features ...

Education: A bachelor's degree in IT, Information Systems, Business Administration, or related fields. Extra Credit * Proficiency in Okta's WIC/CIC and Auth0 platforms, including features ...

... Okta's SaaS ISV acquisition funnel and ecosystem growth KPIs (e.g., pipeline velocity, conversion rates, and time-to-publish). * Systems and Operational Scale: Collaborate with IT, Marketing Ops, and ...

Education: A bachelor's degree in IT, Information Systems, Business Administration, or related fields. Extra Credit * Proficiency in Okta's WIC/CIC and Auth0 platforms, including features ...

Education: A bachelor's degree in IT, Information Systems, Business Administration, or related fields. Extra Credit * Proficiency in Okta's WIC/CIC and Auth0 platforms, including features ...

Senior Director, GRC

San Francisco, CA · On-site

$264K - $363K/yr

Okta secures AI by building the trusted, neutral infrastructure that enables organizations to ... Ensure our corporate information security policies and control standards to reflect evolving ...

... know Okta Okta is The World's Identity Company. We free everyone to safely use any technology ... For more information, please see our Personnel and Job Candidate Privacy Notice at #J-18808-Ljbffr

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Technical Account Manager, Okta

Okta

Dallas, TX • Hybrid

Full-time

Re-posted yesterday


Okta rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 246 rated software companies


Job description

The Team:
Technical Account Management is a global team of Okta product experts, and we enable Okta's worldwide growth by enabling existing customers to be successful with Okta. Our team rises to the occasion by solidifying our technical expertise and deepening our understanding of each customer's unique ecosystem, we not only address the present challenges but anticipate and innovate for the future.
 
The TAM empowers Okta's customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. In partnership with the Okta's Customer Success and the Account teams, we drive lasting success through elevated technical maturity.The Opportunity:
 
The Role:
As a Technical Account Manager (TAM) for Okta's Workforce Identity offering, you will serve as a trusted technical advisor and advocate for some of our largest customers. This role is critical in ensuring customers achieve maximum value from their investments in Okta's solutions. You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience.
This role is within the Strategic segment team, managing large enterprise organizations spanning across various industries. With a focus on strategic account alignment, broad deployment strategies, and fostering deep partnerships across multiple stakeholders.What you'll be doing:
  • Build deep, long-lasting relationships with customers as their go-to technical advisor.
  • Provide expert guidance on implementing and optimizing Okta's Workforce Identity solutions.
  • Collaborate with customers to design identity strategies aligned with their business objectives.
  • Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
  • Maintain focus on increasing subscription adoption, customer satisfaction, and retention
  • Partner with Okta's account teams and Customer Success Managers to develop and execute strategic success plans.
  • Resolve technical challenges by coordinating with internal teams, including support and engineering.
  • Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
  • Serve as a thought leader, providing best practices, workshops, and training.
What you'll bring to the role:
  • 5+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
  • 1+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role
  • 1+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
  • Solid understanding of one or more of the following:
    • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
    • Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
    • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
    • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities
    • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
    • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
  • Strong problem-solving skills and the ability to manage escalations effectively.
  • Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
  • Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts
  • This position is remote, but you must reside in Pacific, Mountain, or Central US timezones. Some travel required
Education:
  • BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required
  • Relevant certifications (e.g., Okta Certified, CISSP, or equivalent)

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