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60 Oak View Group Guest Service Host Jobs Hiring in TN

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What are the key skills and qualifications needed to thrive as a Guest Service Host, and why are they important?

To thrive as a Guest Service Host, you need excellent interpersonal skills, a customer service mindset, and often a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and basic office equipment is typically required. Strong communication, problem-solving abilities, and a positive attitude help you create memorable guest experiences. These skills are crucial for ensuring guest satisfaction, handling inquiries efficiently, and representing the establishment professionally.

How does a Guest Service Host typically collaborate with other departments to enhance the guest experience?

As a Guest Service Host, you will frequently coordinate with departments such as housekeeping, maintenance, and food & beverage to address guest needs promptly and efficiently. This collaboration ensures that guests receive a seamless and positive experience, from check-in through their entire stay. Clear communication and teamwork are essential, as you may need to relay guest feedback or special requests to the appropriate team members. Building strong relationships with colleagues across departments not only helps resolve issues quickly but also contributes to a more enjoyable and supportive work environment.

What are Guest Service Hosts?

Guest Service Hosts are professionals responsible for greeting and assisting guests in various settings such as hotels, resorts, theme parks, or hospitality venues. Their main duties include welcoming guests, answering questions, providing information about services and amenities, and ensuring a pleasant experience for every visitor. Guest Service Hosts often handle guest requests, resolve complaints, and coordinate with other staff to maintain high service standards. They play a crucial role in creating a positive first impression and fostering guest satisfaction.

What is the difference between Guest Service Host vs Front Desk Agent?

AspectGuest Service HostFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesWelcoming guests, providing information, assisting with inquiriesCheck-in/check-out, handling reservations, guest inquiries

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Host emphasizes creating a welcoming atmosphere and assisting guests with their needs, a Front Desk Agent primarily handles check-in/check-out processes and reservations. The skills and credentials are similar, but the roles differ slightly in daily responsibilities and focus areas.

What is it like to work at Oak View Group?

Oak View Group is a dynamic and innovative company that prioritizes collaboration, creativity, and a passion for the live events industry. The company's structure is designed to foster a fast-paced and entrepreneurial environment, with a flat organizational hierarchy and cross-functional teams working together to drive projects forward. As a leading player in the live events industry, Oak View Group offers a unique opportunity for professionals to be part of a forward-thinking organization that is shaping the future of entertainment and sports.

Do workers at Oak View Group get paid breaks?

Sometimes. Only some people get paid breaks.
51% of people say they don’t get paid breaks.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and March 2026.

Does Oak View Group pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
62% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.

At Oak View Group, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and March 2026.

Is the health insurance from Oak View Group affordable enough for their workers?

Most people say the health insurance costs are okay.
85% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get paid time off at Oak View Group?

Some people get paid time off from work.
40% of people say they don’t get paid time off.
Based on data from 35 people who took the Breakroom Quiz between June 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 49% of people with changing schedules find out their shifts one week or less ahead of time.
  • 24% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 17% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 41 people who took the Breakroom Quiz between April 2025 and March 2026.

Do workers at Oak View Group worry about hours?

Some people worry about getting enough hours.
41% of people report they worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between March 2025 and March 2026.

Do Oak View Group workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Oak View Group workers to change shifts?

Most people find it easy to change shifts.
74% of people report that it’s easy to change shifts if they need to.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to get time off at Oak View Group?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 42 people who took the Breakroom Quiz between February 2025 and February 2026.

Do Oak View Group managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 46 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at Oak View Group do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
89% of people report that they don’t do extra unpaid work.
Based on data from 45 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at Oak View Group?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between March 2025 and March 2026.

Is a Oak View Group job good for students?

Most students say this is a good place to work if you’re studying.
85% of students report this is a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and March 2026.

Is working at Oak View Group good if you’re a parent or caregiver?

Most parents and caregivers say this is a bad place to work.
79% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Oak View Group feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people at Oak View Group get to take their breaks without interruption?

Only some people get breaks without interruption.
42% of people report that their breaks get interrupted.
Based on data from 33 people who took the Breakroom Quiz between March 2025 and March 2026.

Is it stressful to work at Oak View Group?

Some people feel stressed out here.
60% of people say they often feel stressed out at work.
Based on data from 45 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people at Oak View Group enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people at Oak View Group recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get enough training when they start at Oak View Group?

Some people didn’t get enough training when they started.
51% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get support to advance at Oak View Group?

Only some people are given support to advance their career here.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people think Oak View Group’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 42 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers feel well informed about how Oak View Group is doing?

Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 39 people who took the Breakroom Quiz between March 2025 and March 2026.
What are the most popular jobs at Oak View Group in Tennessee?
Infographic showing various Guest Service Host job openings at Oak View Group in Tennessee as of May 2026, with employment types broken down into 100% Part Time. Highlights an 100% Physical job distribution.

Title Hostess/Host | Part-Time | Vanderbilt Performance Dining

Oak View Group

Nashville, TN

$18 - $20/hr

Other

Retirement

Posted 9 days ago

Oak View Group rating

6.3

Company rating: 6.3 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

19th of 34 rated event venues

Job description

Hostess/Host | Part-Time | Vanderbilt Performance Dining
Location US-TN-Nashville
Job Post Information* : Posted Date 4 months ago(1/12/2026 11:49 AM)
Job ID 2025-27856
Location Name Vanderbilt University Athletics
Category Concessions / Premium Seating
Type Regular Part-Time
Location : Location US-TN-Nashville
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 37240
Location : Address 2601 Jess Neely Drive
Job Post Information* : Post End Date 12/31/2026
Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Hostess/Host Greets and Escorts guests to proper seating tables.Must be able to maintain excellent attendance in accordance with the attendance policy.

This role pays an hourly rate of $18.00-$20.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities
  • Responsible for greeting the guests upon entry
  • Check guests purchased tickets and Escort guests to table
  • Responsible for maintaining stock and supply levels, and communicating to the Director of Performance Dining of low stock items.
  • Listening and responding to customer requests or concerns
  • Responsible for maintaining a clean and organized work space including but not limited to disposal of garbage & cleaning dishes.
  • Maintains sanitation, health and safety standards in work areas.
Qualifications
  • High school diploma or equivalent preferred
  • Must be 18 or over
  • Three or more months' experience in food service industry preferred
  • Previous Hostess experience preferred.
  • Ability to learn to operate corresponding system
  • Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers & guests.
Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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