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Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Principal Consultant role is a balanced subject matter expert in positioning and architecting multi-offering solutions and articulating the positive business outcomes those solutions provide for our customers.

• Take leadership role in strategic account planning and execution that allows for multi-offering penetration, with focus on EMP and Managed Services
• Foster effective relationships throughout the client environment, from Executive teams through IT and independent Business Units
• Influence and drive business and IT alignment within client organizations
• Lead strategic customer envisioning workshops and related assessments
• Operate as pseudo vCIO and/or vCTO for strategic customers
• Develop trusted advisor status and become strategic leader among client's other partners and vendors
• Create and maintain strategic relationships to include facilitating meetings, quarterly business reviews, and strategic briefings to enhance generating valuable exchanges
• Participate in Offering Boards with the respective leads of NWN's offerings to provide feedback and gain knowledge tied to road map, vision, and strategy
• Coach/Mentor/Support NWN Business Architect (BA) team
• Understand and articulate at the expert level all NWN service offerings and capabilities.
• Maintains knowledge of market trends, technology trends, business challenges and priorities.
• Represent NWN with contractors, suppliers, customers, departments, and other parties as required.
• Optimizes and leverages available systems, tools, and resources including project tracking and reporting tools.
• NWN pipeline reporting within the account to the Sales Management team.
• Other responsibilities as assigned.

Qualifications

• Experience collecting business and technical requirements at the C-level
• Bachelor's Degree or equivalent work experience/military experience Preferred
• 10+ years of experience with solution architecture for technology and managed services
• 10+ years of experience working with high performing cross-functional teams
• Experience creating business impact analysis (ROI/TCO/Value Engineering)
• Experience presenting at the CxO Level
• Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.
• Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously.
• Ability to exercise exceptional judgment where practices and policies are not clearly defined.
• Demonstrated ability to manage multiple competing priorities and potentially, multiple teams.
• Excellent problem solving and negotiation skills.
• Exceptional client facing communications and presentation skills.
• Bachelor's Degree or equivalent work experience/military experience
• IT Service Management (ITSM) certification preferred
• At least one major vendor certification (Microsoft MCSE, MCITP, CCDA, CCNP, CCIE, CCNA, VCP, Citrix CCEA, etc.).

• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Travel:  Local driving distance on a daily basis.

Overtime:  As required for support or implementation work.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Employment Type: OTHER