At Ntiva, we have a saying โ โWe exist to grow each other.โ Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, weโre looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in in helping organizations solve their complex IT challenges no matter where they are located.ย
Requirementsย
- Must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical Collegeย
- Must be in first year with at least one semester completed, or in 2nd year
- Must be enrolled in the below programs:ย
- MountWest - Network Systems & Securityย
- WVUP - Computer and Information Technology; Computer Scienceย
- Must be able to work a minimum of 20 hours per week
What you will be doingย
- Accept incoming client troubleshooting calls and make outbound calls in response to email requests.ย
- Engaging in email communication with clientsย
- Laptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration. and knowledge of network environment and inter-connectivity with servers and printersย
- Basic client account administration in Office 365 and Active Directoryย
- Tracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occurย
- Log accurate and detailed case notes within the Ntiva ticketing system and other documentation systemsย
- Assess the need for documentation updates and inform management of any necessary changesย ย
- Maintain a positive attitude with a client-centric focusย
- Pay close attention to detail to ensure accuracy and efficiencyย
Skills You Will Learnย
- Proficiency with troubleshooting problems with, but not limited to, the following technical subjects:ย ย
- VPNย ย
- Internet connectivity lossesย
- Remote desktopย ย
- Microsoft Office softwareย ย
- Peripherals, including printers, scanners, and monitorsย
- Familiarity with administration of Office 365 and Exchange Onlineย
- Proficiency in navigation and administration of Active Directoryย
- Working knowledge of Windows file shares (SMB/CIFS)ย
- Strong communication and writing skillsย
- Ability to review, understand, and implement SOPs and other written trainingย
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.ย