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Job Title: Revenue Cycle Senior Systems Analyst

Reports To: Director of Revenue Cycle Management

Location: Remote

Schedule: Monday-Friday 8am-5pm MST 

Compensation: $22-24/hour

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion-from two facilities to seventeen across the Western U.S.-with more planned in both existing and new markets. We're guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

Northpoint Recovery Holdings, LLC, established in 2009, is a growing behavioral healthcare treatment platform treating adults with substance use disorder and co-occurring conditions under the Northpoint Recovery brand and adolescents with mental healthcare conditions under the Imagine by Northpoint brand. The Company serves patients with commercial health insurance and is an in-network model. Northpoint has grown from two facilities to fifteen today, entirely on a de novo basis, with plans to expand rapidly in both existing and new markets. Organizational values include humility, heart, inspiration, and conviction. Our commitment to excellence means doing good for others and engaging in innovative, evidence-based treatment. In short, our mission is to help people get their lives back and show them respect and empathy in the process. 

POSITION SUMMARY: As a key member of the Revenue Cycle Management team, the RCM System Analyst has a strong background in Systems setup and configuration and analysis, and Revenue Cycle Management within the healthcare sector. As an RCM Systems Analyst, you will be responsible for spearheading cross-functional systems updates and configuration projects, leveraging advanced data modeling techniques with the Business Intelligence department to drive strategic decision-making and identify optimization opportunities within Revenue Cycle Management. This role will accelerate the systems optimization and business solutions to drive the best-in-class Revenue Cycle Management systems' performance. The ideal candidate for this role is someone who has a blend of technical expertise and business acumen, is a self-starter, a strategic thinker, and ultimately one who can translate key business questions into systems-driven strategies. This role must incorporate strong and effective communication skills to provide clear and actionable feedback to staff regarding their performance and productivity.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE:

• This mid-level analyst position develops RCM applications and solutions by investigating processes to understand data and workflows with individual tasks and transactions.
• Configure and customize systems such as EMR, EHR and practice management platforms.
• Analyze internal workflows to recommend and implement IT solutions that improve efficiency.
• Highly experience in healthcare Information Systems to support new and installed systems with a particular focus on EHR, EMRs such as: Advanced MD, KIPU, Therasoft, Lighting Step, Waystar, Office Ally Verify Tx,  and other business systems and enterprises.
• Resolves technical issues related to the RCM systems, ensuring minimal disruption to clinical and financial operations
• Support cross-functional teams during implementations/renewals and develop solutions for plan variations.
• Provide support to team members for escalations and complex configuration requests.
• Provide application support to meet the requirements of assigned user departments, working in conjunction with department system owners and super-users.
• Ability to build trusted relationships, communicate effectively with technical and non-technical stakeholders, and facilitate collaborative problem-solving across multiple departments
• Be a leader on the configuration team by supporting training, process development, and peer review / QA.
• Additional responsibilities include planning, design, testing, documentation, training, implementation, and ongoing support activities; working with functional management and staff to define problems and devise solutions; performing workflow analysis in user areas; quality control; problem and change management.
• Serve as a team member for new systems or enhancements.

• Partner with the EMR Specialist and BI/technology teams to ensure the reporting and analytics infrastructure is stable and high-performing.
• Ensure compliance with all Health Insurance Portability and Accountability Act (HIPAA) standards.
• Performs other duties as required or assigned within the scope of responsibility.
• Support and promote Northpoint's core values, mission, and treatment philosophy.
• Support financial and billing audit and data requests
• Maintain confidentiality in accordance with established policies and procedures and standards of care.
• Adhere to all Company policies and procedures.
• Perform other job-related duties as assigned.

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

• Bachelor's Degree in Information Systems, Health Information Management, Healthcare-related field, or in a related field is required
• Master's degree preferred
• Required experience in Revenue Cycle Management and systems configuration in health systems
• 3 years of healthcare systems implementation is require
• 3 years of experience in the healthcare field is preferred 
• Behavioral Health/Addiction Treatment RCM is strongly preferred
• Strong analytical and problem-solving skills
• Advanced proficiency in Excel, Word, and PowerPoint, complemented by expertise in tools like Power BI and AI tools
• Ability to work independently and as part of a team
• Strong understanding of CPT and ICD-10 coding regulations and familiarity with major payer guidelines
• Must be self-motivated, organized, and detail-oriented
• Demonstrated ability to develop both internal and external working relationships
• Proven skills in working independently on several projects concurrently

PREFERRED KNOWLEDGE AND SKILLS:

• Excellent critical thinking skills and organizational abilities
• Excellent Enterprise Systems Thinking
• Excellent communication skills: ability to communicate clearly and concisely, verbally and in writing.
• Quickly and effectively identify and resolve difficult situations.
• Comfortable analyzing information and dealing with complex data.
• Attention to detail and accuracy.
• Able to handle confidential material in a reliable manner.
• Ability to interact and communicate with individuals at all levels of the organization.
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to effectively prioritize workload in a fast-paced environment.
• Proficiency with Microsoft Office Suite

FULL-TIME BENEFITS INCLUDE:

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan 
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an at-will employer. Employment may be terminated at any time by employee or the employer with or without notice.