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60 Neogov Software Jobs Hiring Near You

NEOGOV

IT Service Desk Supervisor

Fort Myers, FL · On-site

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA ...

NEOGOV

Business Development Specialist

Los Angeles, CA

$4.0K/yr

Business Development- Inside Sales NEOGOV is the market and technology leader in on-demand human resources software for the public sector. Our HR software automates the entire hiring, onboarding, and ...

NEOGOV

Project Manager

El Segundo, CA · Remote

For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building ... Familiarity with project management software (e.g., GuideCX, Clickup, Jira, Smartsheet) and CRM ...

NEOGOV

DIGITAL SYSTEMS TECHNICIAN

Los Angeles, CA · On-site

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA ...

NEOGOV

Project Manager

El Segundo, CA · Remote

For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building ... Familiarity with project management software (e.g., GuideCX, Clickup, Jira, Smartsheet) and CRM ...

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NEOGOV

Database IT Engineer III (Police)

Mesa, AZ · On-site

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA ...

NEOGOV

GIS Administrator

Venice, FL · On-site

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA ...

NEOGOV

Part-Time Test Administrator

Bossier City, LA · On-site

$12.50 - $12.75/hr

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA ...

NEOGOV

Computer System Administrator

Huntsville, AL · On-site

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA ...

NEOGOV

IT MANAGER

Vero Beach, FL · On-site

$83K - $102K/yr

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA ...

NEOGOV

Performing Live Program Manager

Mesa, AZ · On-site

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA ...

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Infographic showing various Software job openings at Neogov in the United States as of August 2026, with employment types broken down into 1% Internship, and 99% Full Time. Highlights an 80% Physical, and 20% Remote job distribution.

IT Service Desk Supervisor

NEOGOV

Fort Myers, FL • On-site

Full-time

Re-posted 16 days ago

Job description

Job Summary:
NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing technical support for the Agency. The role involves managing daily operations, refining service delivery processes, and ensuring exceptional customer service while driving the Agency's technology strategy forward.
Responsibilities:
• Plan, organize, and direct the daily operations of the IT Service Desk, including Tier 2 and Tier 3 support.
• Perform all supervisory and administrative duties associated with service desk operations.
• Coordinate incident intake, triage, escalation, and resolution to ensure timely support for end users.
• Oversee service delivery processes and monitor performance to maintain established service levels.
• Ensure consistent adherence to customer service standards and departmental guidelines.
• Understand, delegate, and monitor the team’s workload and priorities.
• Provide employee growth opportunities and support professional development.
• Manage schedules and review, approve, and sign off on employee timecards.
• Prepare for and conduct team meetings, training sessions, and performance evaluations.
• Maintain proper IT service delivery controls and ensure policies and procedures are documented and followed.
• Ensure compliance with Clerk, State, and local laws, rules, and regulations.
• Monitor and report on daily and monthly team performance, highlighting priorities and backlog.
• Utilize statistical reports and management tools to improve efficiency and effectiveness.
Qualifications:
Required:
• Associate degree in Management or Information Technology, or two years of experience in a technical support supervisory role required.
• 2 years of supervisory experience required.
• Strong written and oral communication skills.
• Effective interpersonal skills and strong customer service orientation.
• Ability to present ideas clearly in business-friendly language.
• Strong analytical and problem-solving abilities.
• High attention to detail.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Solid understanding of ITIL principles.
Preferred:
• ITIL and Technical certifications are preferred.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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