NEOGOV
NEOGOV

34 Neogov Desktop Support Jobs Hiring Near You

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

NEOGOV is a part of McHenry County College, which is seeking a Desktop Technician to provide comprehensive desktop user support. The role focuses on exceptional customer service and technical ...

Help Desk Support Technician - Bisbee

Bisbee, AZ · On-site

$15 - $20.25/hr

NEOGOV is seeking a Help Desk Support Technician in Bisbee, AZ. The role involves managing the CCIT ... Desktop Support Manger coordinate the help desk technicians work schedule to include scheduling ...

... in Desktop Support environment; or equivalent combination of education and experience. • ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

IT Support Technician

Victoria, TX · On-site

$20 - $27.50/hr

NEOGOV is the employer for the City of Victoria, seeking an IT Support Technician to provide ... Responsibilities : • Configures, installs, troubleshoots, and repairs desktop and laptop ...

IT Support Technician, Senior

Victoria, TX · On-site

$20 - $27.50/hr

NEOGOV is seeking a Senior IT Support Technician to provide advanced technical support to City ... desktops and laptops, including configuration, preventive maintenance, repairs, and hardware ...

... desktop support at tier 2 and tier 3 levels • Considerable skill in administering application ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

... desktop support issues. • Assist other personnel as may be required for the purpose of ensuring ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

NEOGOV is a part of Husson University, and they are seeking a Technical Support Specialist I to ... Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users, and ...

NEOGOV is a company under the Lancaster County Government looking for an IT Technician to manage ... The role involves providing first and second-level support for hardware and software issues ...

... on Circuit desktops • Provides technical support and guidance to end users • Installs ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

NEOGOV is a company that provides software solutions for public sector organizations. The Systems ... g., desktops, laptops, tablets, peripherals, switches, routers, servers, data communications ...

... • Provide advanced network and desktop computer support by installing new or existing ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

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Desktop Technician

Crystal Lake, IL • On-site

NEOGOV
Software Development • 501 - 1,000 employees

$19.75 - $25/hr

Full-time

Re-posted 20 days ago


Job description

Job Summary:
NEOGOV is a part of McHenry County College, which is seeking a Desktop Technician to provide comprehensive desktop user support. The role focuses on exceptional customer service and technical expertise while supporting college desktop technologies across various environments including hardware and software installation, maintenance, troubleshooting, and end-user consultation.
Responsibilities:
• Resolve complex hardware, software, and network connectivity issues escalated from Tier 1 support, utilizing in-depth system and application knowledge.
• Analyze and optimize desktop performance in collaboration with Desktop Engineers.
• Research, evaluate, install, configure, and upgrade desktop applications and operating systems.
• Research and implement new desktop technologies, including virtual desktop and mobile device solutions.
• Install, configure, and support desktop, virtual desktop, and mobile device hardware and peripherals.
• Administer desktop patch management and maintain security best practices.
• Utilize software packaging and deployment tools for efficient software delivery.
• Utilize desktop image creation and deployment tools as needed.
• Provide consultations and solutions for desktop user technology needs.
• Develop thorough documentation for software and hardware installation and support processes.
• Create, maintain, dispatch, and complete incident tickets according to help desk procedures.
• Perform periodic help desk and instructional media technology tasks and phone support.
• Train, mentor, and utilize student employees in basic technology support methods.
• Assist with data entry in user support databases.
• Support students, faculty, and staff in using the Canvas Learning Management System.
• Assist other IT staff with system and hardware upgrades and major projects.
• Work collaboratively with colleagues, stakeholders, and vendors.
• Candidates must be able to adjust their schedule to accommodate weekend work for scheduled events and required commencement coverage throughout the year.
• Perform additional duties as assigned by immediate supervisor.
Qualifications:
Required:
• Associate’s degree from a regionally accredited institution in CIS, A+ Certification or equivalent specialized training
• Three years of experience with computer hardware and software support
• Three years of customer service experience
• Three years of experience supporting Microsoft desktop technologies such as Windows OS
Preferred:
• Experience supporting desktop technologies in a medium to large size network in an academic environment
• Two years of experience with Apple Macintosh OS
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.