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Provide supervision at events/meetings of NAM staff, temps, and vendors. Qualifications: * 3 - 5 years of meeting management experience. * Bachelor's degree preferred or equivalent work experience.

$23.04 - $28.79/hr

The NAM's mission is to advance science, inform policy, and catalyze action to achieve human health, equity, and well-being. ABOUT THE UNIT As part of the NAM's commitment to building leadership ...

Workplace Manager Commercial NAM

Chicago, IL ยท On-site

$113K - $151K/yr

We have a current opening for a Workplace Manager Commercial NAM and are actively reviewing applications. The Workplace Management (WM) Manager Commercial NAM is responsible for supporting the ...

We have a current opening for a Workplace Manager Commercial NAM and are actively reviewing applications. The Workplace Management (WM) Manager Commercial NAM is responsible for supporting the ...

NAM Market Development Planner The Market Development Planner is responsible to process and execute inventory to meet pre-commercial needs of NAM subregions and Market Development. This role is ...

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NAM IT Infrastructure Administrator

NAM IT Infrastructure Administrator

(WIS) Wellbore Integrity Solutions

Houston, TX โ€ข On-site

Full-time

Posted 25 days ago


Job description

Job Summary:
Wellbore Integrity Solutions (WIS) is a global leader in the oilfield services sector, providing customers with products and services to ensure well integrity. The NAM IT Infrastructure Administrator is responsible for day-to-day IT support across North America and provides Tier 2/3 infrastructure and networking support, ensuring operational depth and reliability.
Responsibilities:
โ€ข Provide hands-on IT support for NAM users, including desktops, laptops, printers, peripherals, and conferencing systems
โ€ข Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
โ€ข Troubleshoot Teams calling, meetings, conferencing rooms, and collaboration issues
โ€ข Act as an escalation point for complex service desk issues beyond Tier 1
โ€ข Support onboarding and offboarding activities, including hardware provisioning and access validation
โ€ข Ensure incidents and requests are clearly documented, resolved thoroughly, and closed with defined outcomes
โ€ข Infrastructure, Networking & Cloud Support
โ€ข Assist with troubleshooting network connectivity issues across NAM offices (LAN/WAN, VPN, Wi-Fi, ISP circuits)
โ€ข Support servers, backups, and core infrastructure under the direction of Infrastructure leadership
โ€ข Assist with Microsoft 365 administration tasks such as user access, licensing, and security group management
โ€ข Partner with Infrastructure resources during incidents, maintenance, and remediation activities
โ€ข Coordinate with vendors and service providers to resolve infrastructure-related issues
โ€ข Operations & Reliability
โ€ข Maintain accurate documentation for systems, configurations, and support procedures
โ€ข Identify recurring issues and recommend practical improvements
โ€ข Support standardization across hardware, software, and network configurations
โ€ข Contribute to improving service reliability, response times, and overall user experience
Qualifications:
Required:
โ€ข Strong hands-on experience supporting end-user environments (Windows, Microsoft 365, printers, peripherals)
โ€ข Practical experience supporting Microsoft 365 and Microsoft Teams in an enterprise environment
โ€ข Solid foundational knowledge of networking concepts (TCP/IP, VLANs, firewalls, VPNs, Wi-Fi)
โ€ข Experience troubleshooting issues across endpoint, network, and infrastructure layers
โ€ข Ability to work independently while collaborating effectively with distributed teams
โ€ข Strong service orientation with sound problem-solving skills
Preferred:
โ€ข Experience supporting multi-office or geographically distributed environments
โ€ข Familiarity with ITSM tools and ticketing systems
โ€ข Exposure to cloud or hybrid infrastructure environments
โ€ข Experience with Microsoft Copilot or other AI productivity tools is a plus
โ€ข Relevant certifications (Microsoft, Network+, CCNA, etc.) are a plus but not required
Company:
Wellbore Integrity Solutions provides superior technologies and global service domain expertise, enabling our customers to enhance the full lifecycle of their wells by solving wellbore integrity challenges. Founded in 2019, the company is headquartered in Houston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.