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Msr Technology Group

60 Msr Technology Group Networking Jobs Hiring Near You

MSR Technology Group

Data Analyst I

OH · Remote

... group, technical customer account management, disconnects and billing activities. Such interaction is initiated by customers through phone, email and/or portal communications. Takes ownership of the ...

E Tech Group

Controls Field Service Tech

Plano, TX

$28.75 - $37.75/hr

... network issues, wiring issues, data point mapping issues, and operational issues. * Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the ...

E Tech Group

Controls Field Service Tech

Plano, TX · On-site

$28.75 - $37.75/hr

... network issues, wiring issues, data point mapping issues, and operational issues. * Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the ...

E Tech Group

Controls Field Service Tech

Plano, TX · On-site

$28.75 - $37.75/hr

... network issues, wiring issues, data point mapping issues, and operational issues. * Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the ...

MSR Technology Group

Senior Data Engineer

Springfield, IL · Remote

$105K - $142K/yr

Work with Azure, Databricks, Snowflake, Python, and modern cloud technologies * High-impact role supporting large data and analytics initiatives * Collaborative engineering-focused environment If you ...

MSR Technology Group

Programmer 5

Lansing, MI · On-site

Working with cutting edge technology, a great team and a long-term need. * 5+ Years' experience needed. * Bachelor's degree strongly preferred. * See Skills spreadsheet for specific technologies

Fay Servicing

Associate, MSR Trading

Rosemont, IL · On-site +1

$92K - $112K/yr

Through its network of specialized subsidiaries, Genstone offers property management, renovations ... By leveraging shared resources across The Fay Group, including legal, compliance, and technology ...

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Msr Technology Group Jobs Information

Infographic showing various Networking job openings at Msr Technology Group in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 73% Physical, 6% Hybrid, and 21% Remote job distribution.

Data Analyst I

MSR Technology Group

OH • Remote

Full-time

Posted 5 days ago

Job description

Acts as the single point of contact and provides highly skilled customer care support for multiple customer accounts which typically have a small to medium revenue scope or have less complex to moderate product needs. Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Coordinates the research and resolution in regards to exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. Such interaction is initiated by customers through phone, email and/or portal communications. Takes ownership of the request to ensure complete and accurate resolution.
The Main Responsibilities
Owns and manages all customer communications or escalations pertaining to new install orders. Provides order status and drives timely resolution on behalf of the customer.
Actively manages all service activation elements of customer orders from order entry through service “turn up.”
Communicates order status to customers via conference call, emails and phone calls.
Addresses customer requests, complaints and issues regarding their service order and delivery in a timely manner.
Assists with escalations pertaining to a new customer install or disconnect, providing customer order status and/or related issues and drives timely resolution on behalf of the customer.
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
What We Look For in a Candidate
Minimum:
Associates Degree or equivalent education and experience.
5+Years related experience or equivalent
Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.
Must demonstrate project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver pro-actively in a dynamic, multi-tasking, fast-paced environment
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Team player with a great passion to succeed
Must work effectively under pressure; organizing multiple tasks and projects in an ever changing environment
Preferred:
Bachelor’s degree in Telecommunications
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills