ZipRecruiter

Log In

MiTek

20 Mitek Customer Service Jobs Hiring Near You

MiTek, Inc.

Customer Service Rep II

Chesterfield, MO · On-site

$15.75 - $21.50/hr

Proactively communicate with customers regarding delays, backorders, service interruptions ... Construction, manufacturing, or building products knowledge preferred MiTek Perks: * Generous time ...

Mitek Inc

Customer Service Rep II

Chesterfield, MO · On-site

$15.75 - $21.50/hr

Proactively communicate with customers regarding delays, backorders, service interruptions ... Construction, manufacturing, or building products knowledge preferred MiTek Perks: * Generous time ...

MiTek, Inc.

Regional Tech Rep III

Bradford, ON · On-site

CA$95K/yr

Provide software installation, training and technical support to MiTek customers, both on-site and ... Must have strong communication and customer service skills. * Need to be able to communicate ...

MiTek, Inc.

Design Engineer I

Roseville, CA · On-site

$84K - $90K/yr

... repairs for MiTek customers and creatively solve engineering issues our customers have ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Senior Structural Engineer

Chesterfield, MO · On-site

$99K - $135K/yr

... MiTek customers and creatively solving engineering issues our customers have. This position ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Design Engineer I

Tampa, FL · On-site

... repairs for MiTek customers and creatively solve engineering issues our customers have ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Production Control Specialist

Tampa, FL · On-site

Support the preparation of production schedules based on existing orders and customer priorities ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Cloud Solutions Engineer

Chesterfield, MO · On-site

$55.25 - $73.75/hr

Guide customers toward MiTek Cloud adoption through integration strategies based on real-world ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Distribution Sales Manager

Tampa, FL · On-site +1

... to meet customer service goals * Work closely with distributors to identify and close applicable ... MiTek Perks: * Generous time off including Paid Time Off, 13 annual holidays, and volunteer time ...

MiTek, Inc.

Software Engineer III

Greenwood Village, CO · On-site

$128K - $150K/yr

Work with customers to troubleshoot issues, identify root causes, and improve product reliability ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Material Coordinator

Saint Charles, MO · On-site

Ability to effectively present information in one-on-one and small group situations to customers ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Material Coordinator

Houston, TX · On-site

Prepares outgoing shipments and associated documentation for parts orders to customers ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Material Coordinator

Houston, TX · On-site

Prepares outgoing shipments and associated documentation for parts orders to customers ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek Corporation

Welder - Manufacturing

Houston, TX · On-site

$17.75 - $21.75/hr

... customers, clients, and other employees of the organization. Mathematical Skills: Abiity to ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek Corporation

Welder-Houston,Texas

Sugar Land, TX · On-site

... customers, clients, and other employees of the organization. Mathematical Skills: Abiity to ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

All JobsMitek Customer Service Jobs

MiTek Jobs Information

What are the most popular jobs at Mitek?
What are the most popular categories at Mitek?
Infographic showing various Customer Service job openings at Mitek in the United States as of August 2026, with employment types broken down into 94% Full Time, 1% Part Time, and 5% Nights. Highlights an 100% Physical job distribution.

Customer Service Rep II

MiTek, Inc.

Chesterfield, MO • On-site

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Job Responsibilities & Requirements
A Brief Overview
Provides advanced customer support and independently manages more complex order, product, service, and system-related issues. Builds strong working relationships across departments and serves as a trusted resource for customers and team members.
What You Will Do:
Responsibilities
  • Manage customer inquiries, orders, and issue resolution activities through phone, email, Salesforce, and other communication channels.
  • Process, maintain, modify, and monitor customer orders in SAP while ensuring accuracy and timely execution.
  • Investigate and resolve customer questions related to orders, inventory, pricing, shipping, invoicing, product availability, and order execution.
  • Analyze information across SAP, Salesforce, and other business systems to identify root causes and determine appropriate resolutions.
  • Resolve customer complaints related to invoicing, shipping, product availability, order execution, returns, credits, and debits.
  • Coordinate with internal teams to resolve customer and operational issues.
  • Serve as a point of contact for escalated customer concerns and drive issues through resolution.
  • Proactively communicate with customers regarding delays, backorders, service interruptions, corrective actions, and resolution timelines.
  • Prepare and manage quotes for custom products while partnering with internal teams to develop customer solutions.
  • Develop working knowledge of custom products, product applications, and technical product information.

Qualifications
  • High School/GED required
  • Associates degree preferred
  • 2+ Years of related customer service experience required
  • 2+ Years SAP (ERP), and Salesforce (CRM) experience required
  • Strong analytical, organizational, and problem-solving skills
  • Ability to manage competing priorities with minimal supervision
  • Demonstrated ability to collaborate effectively across multiple departments
  • Excellent verbal and written communication skills
  • Construction, manufacturing, or building products knowledge preferred

MiTek Perks:
  • Generous time off including Paid Time Off, 13 annual holidays, and volunteer time off
  • Day One Medical/Rx, Dental and Vision Plans
  • Family friendly benefits including Paid Caregiver Leave, Paid Parental Leave and Adoption Reimbursement
  • Performance/Incentive bonuses
  • Career advancement, training opportunities, Employee Resource Groups, and tuition reimbursement
  • Retirement programs including Matching 401(k) Contributions and Profit Sharing
  • Employer paid Short-Term Disability, Long-Term Disability and Life Insurance
  • myFlexPay partner - allows you to track, manage and access your pay anytime

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.
www.mii.com

Apply