Customer Service Rep II
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
MiTek
39 Mitek Customer Service Jobs Hiring Near You
Customer Service Rep II
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
Supervisor, Customer Service
Chesterfield, MO · On-site
Supervise the customer service team including accountability for customer satisfaction, retention ... MiTek is a platform innovator and enabler that exists to transform the building industry with ...
Supervisor, Customer Service
Chesterfield, MO · On-site
Supervise the customer service team including accountability for customer satisfaction, retention ... MiTek is a platform innovator and enabler that exists to transform the building industry with ...
Customer Service Rep II
Chesterfield, MO · On-site
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
Customer Service Rep II
Chesterfield, MO · On-site
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
Customer Service Rep II-2
Chesterfield, MO · On-site
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
Customer Service Rep II-2
Chesterfield, MO · On-site
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
Customer Service Rep II-1
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
Customer Service Rep II-1
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
Customer Service Rep II-2
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
Customer Service Rep II-2
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
Customer Service Rep II-1
Chesterfield, MO · On-site
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
Customer Service Rep II-1
Chesterfield, MO · On-site
$15.75 - $21.50/hr
Fluency in MiTek product lines and technical product attributes. Able to understand customer ... Provide services to both internal and external customers for industry best practices in ordering ...
POSITION SUMMARY The Warranty Return Repair Technician will diagnose and provide quality repair services to MiTek customers. ESSENTIAL FUNCTIONS * Read and interpret blueprints, schematics, test ...
POSITION SUMMARY The Warranty Return Repair Technician will diagnose and provide quality repair services to MiTek customers. ESSENTIAL FUNCTIONS * Read and interpret blueprints, schematics, test ...
Positions Available - Warranty Repair Technician - Phoenix, AZ
Phoenix, AZ · On-site
$18 - $24.75/hr
The position will diagnose and provide quality repair services to MiTek customers. This role is on-site, 5 days a week. Remote option is not available. Looking for qualified candidates in the Phoenix ...
Positions Available - Warranty Repair Technician - Phoenix, AZ
Phoenix, AZ · On-site
$18 - $24.75/hr
The position will diagnose and provide quality repair services to MiTek customers. This role is on-site, 5 days a week. Remote option is not available. Looking for qualified candidates in the Phoenix ...
Design Engineer I
Mission Viejo, CA · On-site
Designs truss components and truss repairs for MiTek customers and creatively solve engineering ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Design Engineer I
Mission Viejo, CA · On-site
Designs truss components and truss repairs for MiTek customers and creatively solve engineering ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Design Engineer I
Tampa, FL · On-site +1
Designs truss components and truss repairs for MiTek customers and creatively solve engineering ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Design Engineer I
Tampa, FL · On-site +1
Designs truss components and truss repairs for MiTek customers and creatively solve engineering ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Software Engineer
Greenwood Village, CO · On-site
$108K - $150K/yr
... MiTek customers globally. This role will solve challenging problems and deliver high-quality ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Software Engineer
Greenwood Village, CO · On-site
$108K - $150K/yr
... MiTek customers globally. This role will solve challenging problems and deliver high-quality ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Designs truss components and truss repairs for MiTek customers and creatively solve engineering ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Designs truss components and truss repairs for MiTek customers and creatively solve engineering ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Designs truss components and truss repairs for MiTek customers and creatively solve engineering ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Designs truss components and truss repairs for MiTek customers and creatively solve engineering ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
MiTek is an international company and routinely performs field work for our customers which includes equipment installs, retrofits and service work. MiTek is a platform innovator and enabler that ...
MiTek is an international company and routinely performs field work for our customers which includes equipment installs, retrofits and service work. MiTek is a platform innovator and enabler that ...
Distribution Sales Manager
New York, NY · On-site +1
... to meet customer service goals * Work closely with distributors to identify and close applicable ... MiTek Perks: * Generous time off including Paid Time Off, 13 annual holidays, and volunteer time ...
Distribution Sales Manager
New York, NY · On-site +1
... to meet customer service goals * Work closely with distributors to identify and close applicable ... MiTek Perks: * Generous time off including Paid Time Off, 13 annual holidays, and volunteer time ...
Shipping/Receiving
Atlanta, GA · On-site
$16.25 - $19/hr
Load orders for customers to meet freight requirements. * Schedule their own and others' work to ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Shipping/Receiving
Atlanta, GA · On-site
$16.25 - $19/hr
Load orders for customers to meet freight requirements. * Schedule their own and others' work to ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Cloud Solutions Engineer
Chesterfield, MO · On-site
$55.25 - $73.75/hr
Guide customers toward MiTek Cloud adoption through integration strategies based on real-world ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Cloud Solutions Engineer
Chesterfield, MO · On-site
$55.25 - $73.75/hr
Guide customers toward MiTek Cloud adoption through integration strategies based on real-world ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Review customer specified parameters for building components. * Discuss design modifications and ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Review customer specified parameters for building components. * Discuss design modifications and ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...
Distribution Sales Manager
Portland, OR · On-site +1
... to meet customer service goals * Work closely with distributors to identify and close applicable ... MiTek Perks: * Generous time off including Paid Time Off, 13 annual holidays, and volunteer time ...
Distribution Sales Manager
Portland, OR · On-site +1
... to meet customer service goals * Work closely with distributors to identify and close applicable ... MiTek Perks: * Generous time off including Paid Time Off, 13 annual holidays, and volunteer time ...
MiTek Jobs Information
What are the most popular jobs at Mitek?
What are the most popular categories at Mitek?
$15.75 - $21.50/hr
Other
Posted 17 days ago
Job description
Job Description
Provide support for calls, cases and sales orders. Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment. Customer Service Representative II will be responsible for interacting with both internal and external customers to provide information in response to inquiries about products and services.
Job Responsibilities & Requirements
A Brief Overview
Provide support for calls, cases and sales orders. Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment. This position collaborates with MiTek subject matter experts and ensures case escalations are followed through to a satisfactory resolution. Fluency in MiTek product lines and technical product attributes. Able to understand customer applications and recommend MiTek solutions or assist in identifying special order products.
What You Will Do:
Responsibilities
MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.
www.mii.com
Provide support for calls, cases and sales orders. Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment. Customer Service Representative II will be responsible for interacting with both internal and external customers to provide information in response to inquiries about products and services.
Job Responsibilities & Requirements
A Brief Overview
Provide support for calls, cases and sales orders. Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment. This position collaborates with MiTek subject matter experts and ensures case escalations are followed through to a satisfactory resolution. Fluency in MiTek product lines and technical product attributes. Able to understand customer applications and recommend MiTek solutions or assist in identifying special order products.
What You Will Do:
Responsibilities
- Confer with customers by telephone or electronic contact to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of issues.
- Retain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Demonstrate a basic understanding of lumber products used in residential construction, including: nominal lumber sizing and terminology, Laminated Veneer Lumber (LVL) and engineered wood products such as I-beams
- Apply foundational knowledge of residential construction methods and components including: basic framing concepts and terminology, structural floor systems - including floor trusses, roof systems - including roof tresses, and load-bearing components such as grinders
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Review Pending invoice register for accuracy before invoicing.
- Refer unresolved customer grievances to designated departments or salesperson for further investigation and resolution.
- Assist internal and external customers in setting up MiStore accounts and use of the company website.
- Resolve or refer customer invoicing issues by performing activities such as issuing return material authorization and reconciling shipping discrepancies.
- Provide services to both internal and external customers for industry best practices in ordering and maintaining customer inventories.
- High School/GED required
- Associates degree preferred
- 2+ Years of related customer service experience required
- Excellent verbal and written communication skills
- Microsoft Office, ERP (SAP) and CRM (Salesforce) experience required
- Knowledge of residential and commercial construction required
MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.
www.mii.com