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32 Mitek Customer Service Jobs Hiring Near You

Mitek Inc

Customer Service Rep II

Chesterfield, MO · On-site

$15.75 - $21.50/hr

Proactively communicate with customers regarding delays, backorders, service interruptions ... Construction, manufacturing, or building products knowledge preferred MiTek Perks: * Generous time ...

MiTek, Inc.

Customer Service Rep II

Chesterfield, MO · On-site

$15.75 - $21.50/hr

Proactively communicate with customers regarding delays, backorders, service interruptions ... Construction, manufacturing, or building products knowledge preferred MiTek Perks: * Generous time ...

MiTek, Inc.

Regional Tech Rep III

Bradford, ON

CA$95K/yr

Provide software installation, training and technical support to MiTek customers, both on-site and ... Must have strong communication and customer service skills. * Need to be able to communicate ...

MiTek, Inc.

Design Engineer I

Chesterfield, MO · On-site

... repairs for MiTek customers and creatively solve engineering issues our customers have ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Senior Structural Engineer

Chesterfield, MO · On-site

$99K - $135K/yr

... MiTek customers and creatively solving engineering issues our customers have. This position ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Production Control Specialist I

Edenton, NC · On-site

Support the preparation of production schedules based on existing orders and customer priorities ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Master Planner II

Chesterfield, MO · On-site

The Master Planner II partners with Manufacturing, Engineering, Customer Service, Logistics ... MiTek Perks: * Generous time off including Paid Time Off, 13 annual holidays, and volunteer time ...

MiTek, Inc.

Technical Support Rep I

Chesterfield, MO · On-site +1

$63K - $73K/yr

... the MiTek Software Suite and help the customer resolve those issues by; Researching previous ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Software Engineer

Greenwood Village, CO · On-site

$90K - $110K/yr

... customers in the building industry while working as part of a cross-functional agile team ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Software Engineer III

Greenwood Village, CO · On-site

$128K - $150K/yr

Work with customers to troubleshoot issues, identify root causes, and improve product reliability ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Material Coordinator

Houston, TX · On-site

Prepares outgoing shipments and associated documentation for parts orders to customers ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Material Coordinator

Saint Charles, MO · On-site

Ability to effectively present information in one-on-one and small group situations to customers ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Production Manager

Largo, FL · On-site

Ability to interact professionally with others including co-workers, vendors and customers ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

MiTek, Inc.

Machine Operator | 2nd shift

Tolleson, AZ · On-site

$16.75 - $20/hr

Ability to effectively present information in one-on-one and small group situations to customers ... Today, MiTek delivers software, services, engineered products, and automated solutions that enable ...

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Infographic showing various Customer Service job openings at Mitek in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, and 2% Remote job distribution.

Customer Service Rep II

Mitek Inc

Chesterfield, MO • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Responsibilities & Requirements
A Brief Overview
Provides advanced customer support and independently manages more complex order, product, service, and system-related issues. Builds strong working relationships across departments and serves as a trusted resource for customers and team members.
What You Will Do:
Responsibilities
  • Manage customer inquiries, orders, and issue resolution activities through phone, email, Salesforce, and other communication channels.
  • Process, maintain, modify, and monitor customer orders in SAP while ensuring accuracy and timely execution.
  • Investigate and resolve customer questions related to orders, inventory, pricing, shipping, invoicing, product availability, and order execution.
  • Analyze information across SAP, Salesforce, and other business systems to identify root causes and determine appropriate resolutions.
  • Resolve customer complaints related to invoicing, shipping, product availability, order execution, returns, credits, and debits.
  • Coordinate with internal teams to resolve customer and operational issues.
  • Serve as a point of contact for escalated customer concerns and drive issues through resolution.
  • Proactively communicate with customers regarding delays, backorders, service interruptions, corrective actions, and resolution timelines.
  • Prepare and manage quotes for custom products while partnering with internal teams to develop customer solutions.
  • Develop working knowledge of custom products, product applications, and technical product information.
Qualifications
  • High School/GED required
  • Associates degree preferred
  • 2+ Years of related customer service experience required
  • 2+ Years SAP (ERP), and Salesforce (CRM) experience required
  • Strong analytical, organizational, and problem-solving skills
  • Ability to manage competing priorities with minimal supervision
  • Demonstrated ability to collaborate effectively across multiple departments
  • Excellent verbal and written communication skills
  • Construction, manufacturing, or building products knowledge preferred
MiTek Perks:
  • Generous time off including Paid Time Off, 13 annual holidays, and volunteer time off
  • Day One Medical/Rx, Dental and Vision Plans
  • Family friendly benefits including Paid Caregiver Leave, Paid Parental Leave and Adoption Reimbursement
  • Performance/Incentive bonuses
  • Career advancement, training opportunities, Employee Resource Groups, and tuition reimbursement
  • Retirement programs including Matching 401(k) Contributions and Profit Sharing
  • Employer paid Short-Term Disability, Long-Term Disability and Life Insurance
  • myFlexPay partner - allows you to track, manage and access your pay anytime

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.
www.mii.com

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