Descriptionย ย
The Systems Support Analyst is primarily responsible for providing technical system support to internal business usersย in accordance withย EBAC Technology Service Level Agreements. Provide system-level supportย ofย multi-user operating systems,ย hardwareย and software tools, including configuration, maintenance, and support of these systems.ย
Who We Areย
Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the worldโs most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, dataย analyticsย and business transformation.ย
Milliman invests in skills training and careerย development, andย gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGโs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Millimanโs commitments to our people, inclusion, and sustainability.ย
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleledย expertiseย in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.ย
What You Will Doย
In this role, you will:ย
- Facilitateย timely,ย openย and clear communications between Milliman and external vendors in allย facetsย โ system issues, enhancements, meetings,ย announcementsย and posted documentation.ย
- Data management and reporting via SQL, including, but not limited to queries, data loading, and data manipulation.ย
- Troubleshoot and resolve hardware, software, and connectivity problems, escalating to Technical Operations as neededย
- Select among authorized procedures and seekย assistanceย when guidelines areย inadequate,ย significant deviations are proposed, or when unanticipated problems arise.ย
- Identifyย redundant support processes and develop tools for automation.ย
- Maintainย and expand current documentation. Document system problems and resolutions for future reference; document Support processes and procedures.ย
Whatย We Are Looking Forย
Requiredย Professionalย Qualificationsย
- 2+ years of related industry experienceย
- Working knowledge of MS SQLย
- Ability to navigate and interpret database schemas, including tables, views, stored procedures, and relationships.ย
- Competence in creating and executing UPDATE, DELETE, and INSERT statements safely and efficiently.ย
- Familiarity with Microsoft SQL Server Management Studio or similar programย
- Use pre-defined queries to research database errors, performing basic query manipulationย
Personal Qualificationsย
- Works well within a team environment and takes ownership of personal workย productย
- Proficiencyย in the use of computers and other general office equipmentย
- Proficiencyย in Microsoft Office Suiteย
- Excellent problem-solving skillsย
- Strong communicationย skills (both written and verbal)ย
- Able to productively respond to changeย
- Excellent organization and time management skillsย
Locationย
This role is based out of the Milliman office in Dallas, Texas, but candidates hired into this role may work remotely anywhere in the US. The expected application deadline for this jobย isย August 31, 2026ย
Compensationย
The overall salary range for this role is $71,170ย - $131,905.ย For candidatesย residingย in:ย
- Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District ofย Columbiaย the salary range is $82,455ย - $131,905.ย
- All otherย locationsย the salary range is $71,700ย - $114,700.ย ย
A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.ย
Benefitsย ย
We offer a comprehensive benefits package designed to support employeesโ health, financial security, and well-being. Benefits include:ย
- Medical, Dental and Vision โ Coverage for employees, dependents, and domestic partners.ย
- Employee Assistance Program (EAP) โ Confidential support for personal and work-related challenges.ย
- 401(k) Plan โ Includes a company matching program and profit-sharing contributions.ย
- Discretionary Bonus Program โ Recognizing employee contributions.ย
- Flexible Spending Accounts (FSA) โ Pre-tax savings for dependent care, transportation, and eligible medical expenses.ย
- Paid Time Off (PTO) โ Beginsย accruingย on the first day of work. Full-time employeesย accrueย 15 daysย per year, and employees working less than full-timeย accrueย PTO on a prorated basis.ย
- Holidays โ A minimum of 10 paid holidays per year.ย
- Family Building Benefits โ Includes adoption and fertilityย assistance.ย
- Paid Parental Leave โ Up toย 12 weeksย of paid leave for employees who meet eligibility criteria.ย
- Life Insurance & AD&D โ 100% ofย premiums covered by Milliman.ย
- Short-Term and Long-Term Disability โ Fully paid by Milliman.ย
Equal Opportunityย ย
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.ย ย ย
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.ย ย
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