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21 Merge Customer Service Jobs Hiring Near You

Merge

Customer Success Manager, Commercial

New York, NY · Remote

$125K - $150K/yr

You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly ...

Merge

Office & People Experience Manager

New York, NY · On-site

$80K - $110K/yr

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs ... Provide exceptional customer service - prompt responses to requests and inquiries, address concerns ...

Merge

Sales Development Representative

New York, NY · Remote

$75K - $92K/yr

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs ... Previous experience selling products or services directly to customers * Possess inherent grit and ...

Merge

Account Manager, Scale

Raleigh, NC · Hybrid

$55K - $67K/yr

At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Kansas City, MO · On-site

$52K - $63K/yr

At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Raleigh, NC · On-site

$55K - $67K/yr

At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Boston, MA · On-site

$64K - $77K/yr

At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Atlanta, GA · On-site

$52K - $63K/yr

At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Chicago, IL · On-site

$58K - $70K/yr

At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Denver, CO · On-site

$58K - $70K/yr

At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Chicago, IL · Hybrid

$58K - $70K/yr

... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Denver, CO · Hybrid

$58K - $70K/yr

... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Raleigh, NC · Hybrid

$55K - $67K/yr

... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Atlanta, GA · Hybrid

$52K - $63K/yr

... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

MERGE

Account Manager, Scale

Boston, MA · Hybrid

$64K - $77K/yr

... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...

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    Infographic showing various Customer Service job openings at Merge in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 51% Physical, 40% Hybrid, and 9% Remote job distribution.

    Enterprise Customer Success Manager

    Merge LLC

    San Francisco, CA • On-site

    $175K - $200K/yr

    Other

    Re-posted 17 days ago

    Job description

    Merge Customer Success Manager

    Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.

    What Will You Be Doing?
    • In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively
    • You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases
    • The expectation will be to manage up to 30 enterprise customers
    • Your goal will be to ensure customer satisfaction as a whole, enhance customer experience working with Merge, and play a key part in supporting customer contract renewals
    What Experience Is Required?
    • A minimum of 6+ years of experience working in a Customer Success or Account Management function with highly technical software products and technical stakeholders.
    • Experience working with enterprise SaaS customers (customers with 800+ employees) as well as executive level customer stakeholders.
    • A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge.
    • The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, product, etc.
    • An entrepreneurial mindset - this is a new team at Merge where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
    Compensation
    • The cash compensation range for this role is $175,000-200,000 OTE, split between salary and variable compensation.
    • Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package.

    Apply