San Francisco, CA · Remote
$125K - $150K/yr
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly ...
San Francisco, CA · Remote
$125K - $150K/yr
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly ...
New York, NY · Remote
$125K - $150K/yr
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly ...
New York, NY · Remote
$125K - $150K/yr
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly ...
Manhattan, NY · On-site
$125 - $150/hr
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly ...
Manhattan, NY · On-site
$125 - $150/hr
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly ...
San Francisco, CA · On-site
$125 - $150/hr
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly ...
San Francisco, CA · On-site
$125 - $150/hr
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly ...
New York, NY · Remote
$75K - $92K/yr
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs ... Previous experience selling products or services directly to customers * Possess inherent grit and ...
New York, NY · Remote
$75K - $92K/yr
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs ... Previous experience selling products or services directly to customers * Possess inherent grit and ...
$150 - $170/hr
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs ... Turn one-off analyses into repeatable internal tools and self-service resources so the next request ...
$150 - $170/hr
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs ... Turn one-off analyses into repeatable internal tools and self-service resources so the next request ...
San Francisco, CA · On-site
$150 - $170/hr
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs ... Turn one-off analyses into repeatable internal tools and self-service resources so the next request ...
San Francisco, CA · On-site
$150 - $170/hr
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs ... Turn one-off analyses into repeatable internal tools and self-service resources so the next request ...
$150K - $170K/yr
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs ... Turn one-off analyses into repeatable internal tools and self-service resources so the next request ...
$150K - $170K/yr
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs ... Turn one-off analyses into repeatable internal tools and self-service resources so the next request ...
At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Regular assimilation of business, customer, and marketplace insights into the development of ...
At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Regular assimilation of business, customer, and marketplace insights into the development of ...
At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Regular assimilation of business, customer, and marketplace insights into the development of ...
At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Regular assimilation of business, customer, and marketplace insights into the development of ...
At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Regular assimilation of business, customer, and marketplace insights into the development of ...
At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Regular assimilation of business, customer, and marketplace insights into the development of ...
At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Regular assimilation of business, customer, and marketplace insights into the development of ...
At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Regular assimilation of business, customer, and marketplace insights into the development of ...
Chicago, IL · Hybrid
$88K - $129K/yr
Regular assimilation of business, customer, and marketplace insights into the development of ... Maintains working knowledge of MERGE's solutions and resources and recognizes/acts upon ...
Chicago, IL · Hybrid
$88K - $129K/yr
Regular assimilation of business, customer, and marketplace insights into the development of ... Maintains working knowledge of MERGE's solutions and resources and recognizes/acts upon ...
At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Regular assimilation of business, customer, and marketplace insights into the development of ...
At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the ... Regular assimilation of business, customer, and marketplace insights into the development of ...
Denver, CO · Hybrid
$58K - $70K/yr
... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...
Denver, CO · Hybrid
$58K - $70K/yr
... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...
Chicago, IL · Hybrid
$58K - $70K/yr
... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...
Chicago, IL · Hybrid
$58K - $70K/yr
... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...
Raleigh, NC · Hybrid
$88K - $129K/yr
Regular assimilation of business, customer, and marketplace insights into the development of ... Maintains working knowledge of MERGE's solutions and resources and recognizes/acts upon ...
Raleigh, NC · Hybrid
$88K - $129K/yr
Regular assimilation of business, customer, and marketplace insights into the development of ... Maintains working knowledge of MERGE's solutions and resources and recognizes/acts upon ...
Raleigh, NC · Hybrid
$55K - $67K/yr
... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...
Raleigh, NC · Hybrid
$55K - $67K/yr
... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...
Boston, MA · Hybrid
$64K - $77K/yr
... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...
Boston, MA · Hybrid
$64K - $77K/yr
... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...
Atlanta, GA · Hybrid
$52K - $63K/yr
... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...
Atlanta, GA · Hybrid
$52K - $63K/yr
... new services, new stakeholders, and new budget lines. * Sell the vision: Lead the drafting of ... Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities ...
$125K - $150K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 11 days ago
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources-allowing them to focus on their core product.
Merge is looking for a Customer Success Manager to help lay the foundations for repeatable and consistent revenue growth. You should be driven, adaptable to change and creative as you help us test out new ideas and find what works in the pursuit of building a truly customer-centric process. This is a fantastic opportunity to play a key role in an organization that cares deeply about delivering an exceptional customer experience.
What you will do:
In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases
The expectation will be to manage 40-50 commercial customers
Your goal will be to ensure customer satisfaction as a whole, enhance customer experience working with Merge, help identify upsell opportunities, and play a key part in supporting customer contract renewals
The ideal candidate will have:
A minimum of 3+ years of experience working in a Customer Success or Account Management function for software products
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
An entrepreneurial mindset - in a fast-moving startup environment, priorities shift and playbooks don't always exist; you'll need to exercise sound judgment, adapt quickly, and operate effectively beyond established processes
Team player and passion for collaboration
Compensation:
The cash compensation range for this role is $125,000-$150,000 OTE (base + variable compensation)
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full time employees receive an equity compensation package
Benefits
Unlimited PTO + 10 company holidays
Pre-Tax commuter benefits
100% covered health, vision, and dental insurance
401K Plan
$200 one-time home office stipend
In office snacks and free dinner when working past 7pm