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Mercy

60 Mercy Customer Service Jobs Hiring Near You

Mercy

Utilizes exceptional customer service and communication skills. The purpose of this position is to ensure a safe working environment and support an exceptional Environment of Care for Mercy. Position ...

Mercy

$14 - $17.75/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

Mercy

Utilizes exceptional customer service and communication skills. The purpose of this position is to ensure a safe working environment and support an exceptional Environment of Care for Mercy. Position ...

Mercy

$39K - $54K/yr

Communication and customer service skills Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched ...

Mercy

Insurance Services Representative

$40K - $56K/yr

Communication and customer service skills Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched ...

Mercy

Intake Specialist - Part Time - Mercy STL

Anoka, MN

$18 - $24.25/hr

Strong customer service and relationship-building abilities. * Ability to listen effectively and ... At Mercy, we believe every individual deserves timely access to compassionate, high-quality ...

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Mercy Jobs Information

What is it like to work at Mercy?

Mercy is a healthcare organization that prioritizes compassion, respect, and collaboration, fostering a supportive and inclusive work environment.

As a faith-based, non-profit organization, Mercy's mission is to provide high-quality, patient-centered care, with a focus on innovation, teamwork, and community involvement. The organization's structure emphasizes interdisciplinary collaboration, with various departments working together to achieve common goals.

Working at Mercy may appeal to individuals who share a passion for delivering exceptional patient care, are committed to making a positive impact in their communities, and value a work environment that promotes professional growth and development.

What makes Mercy an attractive place to work?

Mercy is a leading healthcare organization known for its commitment to delivering high-quality patient care and advancing healthcare innovation. The company fosters a collaborative work environment that encourages teamwork, professional growth, and innovation, with opportunities for employees to contribute to improving patient outcomes and advancing medical research. By joining Mercy, individuals can pursue a career that aligns with their values and offers opportunities for professional development, growth, and making a meaningful impact in the healthcare industry.

Do workers at Mercy get paid breaks?

Sometimes. Only some people get paid breaks.
61% of people say they don’t get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Mercy pay people when they’re sick?

Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.

At Mercy, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
85% of people say they have to use vacation days when they’re out sick.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Are part-time workers able to get health insurance from Mercy?

Only some people who work part-time can get health insurance.
54% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 13 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Mercy?

Most people who work part-time get paid time off.
100% of people who work part-time say they get paid time off
Based on data from 5 people who took the Breakroom Quiz between June 2025 and February 2026.

Is the health insurance from Mercy affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Mercy?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 50 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 20% of people with changing schedules find out their shifts one week or less ahead of time.
  • 15% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 60% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 122 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at Mercy worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Mercy workers get to choose the shifts they work?

Most people get to choose which shifts they work.
76% report that they have enough control over which shifts they work.
Based on data from 146 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it for Mercy workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 118 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to get time off at Mercy?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Mercy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at Mercy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 170 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at Mercy?

Some people find it hard to take sick days.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Mercy job good for students?

Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Mercy good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 82 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Mercy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Mercy get to take their breaks without interruption?

Only some people get breaks without interruption.
42% of people report that their breaks get interrupted.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Mercy?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Mercy enjoy their jobs?

Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Mercy recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 50 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Mercy?

Most people got enough training when they started.
79% of people report they got enough training when they started working here.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Mercy?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Mercy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Mercy is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular job types at Mercy?

    What are the most popular jobs at Mercy?

    What are the most popular categories at Mercy?

    Infographic showing various Customer Service job openings at Mercy in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, and 25% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

    Manager-Surgical Services - Full Time- Mercy St. Francis

    Mercy

    San Diego, CA • On-site

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Posted 3 days ago

    New

    Mercy rating

    6.5

    Company rating: 6.5 out of 10

    Based on 209 frontline employees who took The Breakroom Quiz

    612th of 896 rated healthcare providers

    Job description

    Find your calling at Mercy!The Surgical Services Manager (SSM) assures the delivery of safe, high-quality and cost-effective care provided by competent co-workers within the unit. They ensure the efficient utilization of available resources to meet productivity and financial goals. The SSM works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The SSM is proactively involved in patient flow and bed management issues in collaboration with the Staffing Office. They are leaders who inspire a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. The SSM models the way by setting professional standards, having a positive attitude, and engaging co-workers to become leaders of change. They challenge the current process and enable others to promote change by providing support, mentorship, and guidance to those who provide direct patient care. The SSM encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The SSM holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The SSM performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards.Position Details:

    Education: BSN or actively pursuing RN-MSN with completion within 3 years of being in the role.

    Licensure: Current RN license with the State Board of Nursing.

    Experience: 3 or more years of Nursing with at least a year in perioperative nursing experience.

    Certifications: Must have Healthcare Provider card or complete a course within probation period. Perioperative certification (i.e., CNOR, CAPA) preferred.

    Other: Demonstrates skills in human relations and communication; written, verbal, and electronic. Demonstrates clinical competence in patient care delivery. Possesses the ability to assess data and assist personnel in providing appropriate level of care. Performs responsibilities in the spirit of the Mercy Mission and Charism. Makes decisions and determines actions using the Mercy Values as a guide. May be required to work differing schedules, shifts, days of the week, or work frequency according to patient care needs. Interacting with other Departments in a positive customer service manner, assuring that the Perioperative customer's experience will be one of courtesy, compassion, clinical excellence and outstanding service in a safe and efficient manner.

    Preferred Education: Master's degree in Nursing, Health Administration or related field.

    Preferred Experience: 3 years in perioperative services and previous management experience.

    Why Mercy?

    From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

    Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

    What Mercy employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Mercy logo

    About Mercy

    Sourced by ZipRecruiter

    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

    Industry

    Health care and social assistance

    Company size

    10,000+ Employees

    Headquarters location

    Chesterfield, MO, US

    Year founded

    1827

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