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Merck Group

60 Merck Group Operations Jobs Hiring Near You

Merck Group

Senior Engineer

Bedford, MA · On-site

$116K - $177K/yr

MilliporeSigma, a business of Merck KGaA, Darmstadt, Germany, is seeking a Sr. Engineer to join ... Collaborate cross-functionally with Operations, Process Development, Applications, Quality, IP ...

Merck Group

Operations Team Lead

Allentown, PA · On-site

$28 - $44/hr

Your Role The Operations Team Lead (Distribution) plays a pivotal role in overseeing the daily operations and activities within the distribution center environment. Responsibilities involve leading a ...

Merck Group

Manager, Medical Operations

Boston, MA · On-site

Coordinate operational logistics, calendars, timelines, and communications for US Medical participation in key congresses and meetings. * Support attendee approval workflows and system updates using ...

Merck Group

Manager, Business Operations

Billerica, MA · On-site

$103K - $154K/yr

Balance daily operational needs with long-term goals through effective delegation, prioritization, and clear direction amid changing priorities. * Provide constructive feedback, establish ...

Merck Group

Operations Team Lead

Jaffrey, NH · On-site

$28 - $44/hr

Department: LS-SC-LN2D Distribution 3PL Operations Team Matthew Harvey: Matthew Harvey This information is for internals only. Please do not share outside of the organization. Your Role ...

Merck Group

Operations Team Lead

Jaffrey, NH · On-site

$28 - $44/hr

Your Role MilliporeSigma is seeking a Distribution Operations Team Lead to serve as the primary liaison between our internal and external operations partners. This role ensures the efficient movement ...

Merck Group

Head of Science Operations

Billerica, MA · On-site

Your Role We are hiring a Head of Science Operations to lead the Make and Test engine at the heart of AIDD. Reporting directly to the head of AIDD, this is a senior scientific leadership role with ...

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Merck Group Jobs Information

What is it like to work at Merck Group?

Merck Group is a global pharmaceutical and chemical company that values innovation, collaboration, and a commitment to improving human health and well-being. The company operates with a decentralized structure, allowing employees to work in a dynamic and autonomous environment, with a focus on scientific research, product development, and customer service. Working at Merck Group may appeal to candidates who are passionate about the life sciences, enjoy working in a fast-paced and global setting, and are motivated by the opportunity to contribute to the development of innovative medicines and solutions.

What makes Merck Group an attractive place to work?

Merck Group is a leading global healthcare company with a long history of innovation and commitment to improving human lives. The company offers a dynamic and collaborative work environment that fosters creativity, teamwork, and professional growth, with opportunities to work on cutting-edge projects and technologies. Joining Merck Group provides a chance to contribute to the development of life-changing medicines and vaccines, while also advancing one's own career and skills in a stable and secure industry.
Infographic showing various Operations job openings at Merck Group in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Group Director, Client Operations

Omnicom Media

New York, NY • On-site

Full-time

Medical, Dental, Life, Retirement

Re-posted 20 days ago

Job description

POSITION SUMMARY:
We are seeking a strategic and proactive Group Director, Client Operations for the prestigious Merck account. This pivotal role leads day-to-day operations and drives operational excellence across this critical pharmaceutical business. As a key business partner to the account lead, you will take initiative to ensure robust infrastructure across End-to-End Budget Operations, Process Harmonization, and Business Operations. Your leadership will guarantee unparalleled efficiency, effectiveness, and excellence in operational deliverables, directly contributing to Merck's strategic growth.
KEY LEADERSHIP REQUIREMENTS
  • Visionary & Proactive Leader: A seasoned leader who takes initiative, simplifies complexity, and drives best-in-class delivery across diverse teams and with clients.
  • Strategic Business Partner: Proven ability to advise business leads, translating operational insights into strategies that optimize efficiency and contribute to Merck's objectives.
  • Healthcare Industry Acumen (Highly Preferred): Significant experience navigating the unique operational, regulatory, and compliance demands of the healthcare/pharmaceutical sector.
  • Operational Innovator: Expertise in designing, implementing, and optimizing media infrastructure, including Budget & Financial Operations, Data Management, and End-to-End Media Process & Workflow.
  • Team & Talent Builder: Skilled in assembling, managing, and activating high-performing, cross-craft Agency Operations teams.
  • Technology & Automation Driver: Track record of leveraging operational tools (e.g., MediaTools, Asana) and automation to enhance efficiency and accuracy.

KEY RESPONSIBILITIES
End-to-End Budget Operations
  • Build and optimize workflows for accurate planning & investment data for Merck, ensuring compliance.
  • Oversee the full budget lifecycle (management, QA, invoicing, reporting), ensuring financial stewardship.
  • Manage Merck client-facing planning processes (e.g., MediaTools, Mediaocean).
  • Champion automation to enhance accuracy and reduce manual effort.
  • Lead creation of non-campaign Merck client reports (flowcharts, forecasts, budget summaries, LDA).
  • Evaluate, implement, and customize operational tools (Mediatools, Mediaocean/Prisma, Asana, Taxonomy) for Merck, driving efficiency and data hygiene.
  • Develop strong relationships with key Merck stakeholders (Finance, Procurement, Media, Digital Marketing).
Process Harmonization
  • Strategic Process Design & Optimization: Lead the strategic design, implementation, and continuous optimization of highly effective, scalable cross-functional processes, including bespoke Merck-specific Media Planning Playbooks and tool-supported workflows.
  • E2E Process Governance & Rollout: Drive the establishment and rollout of new end-to-end processes, providing high-level stewardship for seamless implementation, robust governance, and widespread adoption across all stakeholders.
  • Operational Orchestration & Cross-Functional Alignment: Oversee strategic coordination of daily process operations, ensuring consistent workflow adherence and timely execution. Orchestrate clear communication and seamless collaboration across media, creative, account, and Merck client stakeholders.
  • Performance Optimization & Continuous Improvement: Strategically manage and optimize campaign and operational workflows (calendars, timelines). Direct training strategies, oversee adoption, and establish frameworks for tracking effectiveness, gathering feedback, and driving data-informed improvements.
  • Leadership & Best Practice Advocacy: Provide senior leadership and mentorship, proactively removing systemic roadblocks, fostering a culture of excellence, and championing best practices and knowledge sharing within the Merck account.
  • Strategic Project Management: Provide senior oversight and direction for ad hoc project execution, ensuring strategic alignment and efficient delivery.
General Business Operations
  • Lead execution of best practices and operational deliverables for the Merck account.
  • Serve as the primary day-to-day operational contact for Merck clients (procurement, finance, tools).
  • Lead centralized account governance, developing Merck-specific playbooks, calendars, and compliance training, adhering to healthcare standards.
  • Partner with Client Business Leads (CAM) and Finance on scope, staffing, and strategic resource management.
  • Lead monthly labor tracking and burn reporting.
  • Support audit readiness and accountability, ensuring transparency and adherence to industry standards and Merck policies.
  • Partner with CAM to drive strategic resource deployment across deliverables.
  • Steward best practices, playbooks, and toolkits adapted to the pharmaceutical industry.

REQUIRED QUALIFICATIONS
  • Bachelor's degree with 15 years of progressive media experience in operations; planning or buying experience a plus.
  • Proven experience managing large, complex client accounts, with a strong preference for healthcare/pharmaceutical industry experience.
  • Exceptional leadership, initiative, and strategic partnership skills.
  • Demonstrated ability to define roles, lead high-performing cross-functional Agency Operations teams.
  • Proven success leveraging tools and automation for operational deliverables.
  • In-depth understanding of media workflows, including the full media dollar lifecycle and campaign planning processes.
  • Experience customizing and optimizing tools for media planning/investment data (e.g., Taxonomy, Mediatools/Lumina, Mediaocean/Prisma).
  • Strong attention to detail, organizational skills, and a highly structured analytical mindset.
  • Comfortable managing multiple complex projects in a fast-paced environment.
  • Strong written and verbal communication skills, articulating challenges and solutions to all levels and clients.
  • Ability to simplify complex issues, determine effective paths forward, and champion chang

Wage and Benefits
We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.
The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.
Employment Transparency
It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com.
Salary Range
$180,000-$200,000 USD

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