Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
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Maya HTT
48 Maya Htt Jobs Hiring Near You
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
PLM Solution Architect
Portland, OR · On-site +1
$66.75 - $88/hr
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
PLM Solution Architect
Portland, OR · On-site +1
$66.75 - $88/hr
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
General Accountant
Montreal, QC · Hybrid
Maya HTT is a world leading developer of digital industries software solutions. The world's top tier engineering and manufacturing organizations rely on Maya's experience and expertise to achieve the ...
General Accountant
Montreal, QC · Hybrid
Maya HTT is a world leading developer of digital industries software solutions. The world's top tier engineering and manufacturing organizations rely on Maya's experience and expertise to achieve the ...
AI Development Team Lead
Montreal, QC · Hybrid
Maya HTT is a world leading developer of digital industries software solutions. The world's top tier engineering and manufacturing organizations rely on Maya HTT's experience and expertise to achieve ...
Quick apply
AI Development Team Lead
Montreal, QC · Hybrid
Maya HTT is a world leading developer of digital industries software solutions. The world's top tier engineering and manufacturing organizations rely on Maya HTT's experience and expertise to achieve ...
AI Development Team Lead
Montreal, QC · Hybrid
Maya HTT is a world leading developer of digital industries software solutions. The world's top tier engineering and manufacturing organizations rely on Maya HTT's experience and expertise to achieve ...
AI Development Team Lead
Montreal, QC · Hybrid
Maya HTT is a world leading developer of digital industries software solutions. The world's top tier engineering and manufacturing organizations rely on Maya HTT's experience and expertise to achieve ...
Maya HTT est un leader mondial dans le développement de logiciels et un fournisseur de solutions d'ingénierie axées sur l'IAO, la CAO, la FAO et la Gestion du cycle de vie produit. Partenaire de ...
Quick apply
Maya HTT est un leader mondial dans le développement de logiciels et un fournisseur de solutions d'ingénierie axées sur l'IAO, la CAO, la FAO et la Gestion du cycle de vie produit. Partenaire de ...
PLM Solution Architect
Chicago, IL · On-site +1
$65 - $85.50/hr
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Quick apply
PLM Solution Architect
Chicago, IL · On-site +1
$65 - $85.50/hr
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
PLM Solution Architect
Chicago, IL · On-site +1
$65 - $85.50/hr
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
PLM Solution Architect
Chicago, IL · On-site +1
$65 - $85.50/hr
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
PLM Consultant
Montreal, QC · Hybrid
Maya HTT is a world leading developer of digital industries software solutions. The world's top tier engineering and manufacturing organizations rely on Maya's experience and expertise to achieve the ...
Quick apply
PLM Consultant
Montreal, QC · Hybrid
Maya HTT is a world leading developer of digital industries software solutions. The world's top tier engineering and manufacturing organizations rely on Maya's experience and expertise to achieve the ...
Spontaneous Application
Montreal, QC · On-site
If you can't find a vacancy that meets your aspirations, but are interested in working for Maya HTT in the future, please make a spontaneous application by sending us your resume. New job ...
Spontaneous Application
Montreal, QC · On-site
If you can't find a vacancy that meets your aspirations, but are interested in working for Maya HTT in the future, please make a spontaneous application by sending us your resume. New job ...
PLM Solution Architect
Portland, OR · On-site +1
$66.75 - $88/hr
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Quick apply
PLM Solution Architect
Portland, OR · On-site +1
$66.75 - $88/hr
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Quick apply
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Maya HTT est un leader mondial dans le développement de logiciels et un fournisseur de solutions d'ingénierie axées sur l'IAO, la CAO, la FAO et la Gestion du cycle de vie produit. Partenaire de ...
Quick apply
Maya HTT est un leader mondial dans le développement de logiciels et un fournisseur de solutions d'ingénierie axées sur l'IAO, la CAO, la FAO et la Gestion du cycle de vie produit. Partenaire de ...
General Accountant
Montreal, QC · Hybrid
Maya HTT is a world leading developer of digital industries software solutions. The world's top tier engineering and manufacturing organizations rely on Maya's experience and expertise to achieve the ...
Quick apply
General Accountant
Montreal, QC · Hybrid
Maya HTT is a world leading developer of digital industries software solutions. The world's top tier engineering and manufacturing organizations rely on Maya's experience and expertise to achieve the ...
PLM Solution Architect
Montreal, QC · Hybrid
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Quick apply
PLM Solution Architect
Montreal, QC · Hybrid
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Maya HTT est un leader mondial dans le développement de logiciels et un fournisseur de solutions d'ingénierie axées sur l'IAO, la CAO, la FAO et la Gestion du cycle de vie produit. Partenaire de ...
Quick apply
Maya HTT est un leader mondial dans le développement de logiciels et un fournisseur de solutions d'ingénierie axées sur l'IAO, la CAO, la FAO et la Gestion du cycle de vie produit. Partenaire de ...
PLM Solution Architect
Montreal, QC · Hybrid
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
PLM Solution Architect
Montreal, QC · Hybrid
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates ...
Maya HTT est un leader mondial dans le développement de solutions logicielles numériques pour l'industrie. Les principales entreprises d'ingénierie et de fabrication du monde entier s'appuient sur ...
Quick apply
Maya HTT est un leader mondial dans le développement de solutions logicielles numériques pour l'industrie. Les principales entreprises d'ingénierie et de fabrication du monde entier s'appuient sur ...
Maya HTT Jobs Information
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 20 days ago
Job description
Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates in providing software, AI, and engineering services to help clients and partners worldwide boost performance, improve quality, drive down costs, and harness the value of their data.
We’re on a journey of growth and transformation - expanding our portfolio of services, products, and partnerships to deliver unified, market-driven solutions that make a measurable impact.
Role Summary:
The Senior Manager - Customer Success will be responsible for operating and leading Maya HTT’s Customer Success function, evolving it from a renewals-focused operation into a proactive, value-driven customer lifecycle organization measured on Net Revenue Retention (NRR). This role will have primary oversight of customer retention, satisfaction and expansion by developing structured engagement models, leading the Renewal Account Management team, and partnering closely with Sales, Operations, Pre-Sales, Marketing and Support.
Key Responsibilities:
Customer Success Strategy & Operating Model
Maya HTT is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.
We’re on a journey of growth and transformation - expanding our portfolio of services, products, and partnerships to deliver unified, market-driven solutions that make a measurable impact.
Role Summary:
The Senior Manager - Customer Success will be responsible for operating and leading Maya HTT’s Customer Success function, evolving it from a renewals-focused operation into a proactive, value-driven customer lifecycle organization measured on Net Revenue Retention (NRR). This role will have primary oversight of customer retention, satisfaction and expansion by developing structured engagement models, leading the Renewal Account Management team, and partnering closely with Sales, Operations, Pre-Sales, Marketing and Support.
Key Responsibilities:
Customer Success Strategy & Operating Model
- Refine, implement and execute Maya HTT’s Customer Success strategy
- Establish customer segmentation (high-touch, mid-touch, low-touch)
- Design and operationalize the end-to-end customer lifecycle
- Develop Customer Success playbooks (onboarding, adoption, retention, expansion)
- Constantly analyze our data sets for emerging themes/trends/usage patterns and collaborate with Marketing and Sales to implement real time solutions against them
Team Leadership & Development
- Lead and develop a growing team of Renewal Account Managers
- Evolve the team into Customer Success Managers over time
- Recruit experienced Industry CSMs into expansion roles at Maya HTT
- Establish performance metrics, coaching frameworks, and career paths
- Drive a customer-centric culture across the organization
Retention & Revenue Growth
- Lead Gross Revenue Retention (GRR) performance and establish the foundation to transition toward Net Revenue Retention (NRR), incorporating expansion, upsell, and cross-sell motions.
- Drive proactive renewal management and reduce churn risk
- Identify and partner with Sales on expansion opportunities
- Build a predictable renewal and expansion pipeline
Customer Engagement & Experience
- Establish structured engagement models (QBRs, executive alignment, success planning)
- Implement customer health scoring and risk identification
- Ensure consistent and high-quality customer interactions across segments
Cross-Functional Alignment
- Partner with:
- Sales (handoffs, expansion strategy)
- Services (delivery alignment, value realization)
- Support (issue resolution, escalation management)
- Sales Operations (systems, reporting, process optimization)
Systems, Data & Insights
- Define Customer Success KPIs and dashboards
- Leverage Salesforce and other tools to track:
- Customer health
- Renewal forecasts
- Adoption and engagement metrics
- Use data to drive decision-making and continuous improvement
- 7+ years of experience in Customer Success, Account Management, or related roles
- Proven experience building or scaling a Customer Success function
- Excellent communication skills in French and English (The position requires regular interaction with colleagues, suppliers and customers based outside of Quebec, nationally and internationally).
- Strong understanding of SaaS, software, or services-based business models
- Experience managing renewals, retention, and expansion revenue
- Demonstrated leadership and team development capabilities
- Strong cross-functional collaboration skills
- Experience working with CRM systems (Salesforce preferred)
- Flex Working Hours and Hybrid Work. Office downtown Montreal, 2-minute walk from Atwater Metro.
- Permanent Position and Competitive Base Salary.
- 100% Employer-Paid Benefits starting from Day One: Medical, Dental, Vision, Life, Short/Long Term disability insurances.
- Retirement Savings: Group RRSP / DPSP Plan with Employer Contributions open to join from Day One
- Career Growth Opportunities: Our flexible career paths allow you to grow, and we like to promote internally.
- Learning Opportunities: Learn from the best in the industry and develop your skills.
- Generous Time-Off Policy: We promote a Healthy Work-Life Balance with a Flexible PTO Policy, Sick/Personal Days, and a Summer Flex Schedule.
- Structured Onboarding Program: We’re invested in your success; you’ll have team members to support you and provide a wide range of assistance from Day One.
- Join an award-winning company that is recognized worldwide as an industry leader.
Maya HTT is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.