62 Mattel Customer Service Jobs Hiring Near You

Company Description
CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team:
We're the powerhouse behind incredible in-store execution, bringing Mattel's world-class toys to life! Our team is made up of retail experts who provide premier in-store execution & conversion. We embrace growth, opportunity, innovation, and supportive teamwork. We are passionate about our portfolio of leading global brands and our success in the marketplace. We are the best full-service organization in the industry!
Job Description
The Opportunity: As a Seasonal Team Associate, you'll partner with a Mattel Retail Services Representative to grow Mattel's presence at major retailers, working a minimum of 15 hours per week during our busiest holiday season. We are looking for enthusiastic temporary team members who are passionate about merchandising, enjoy working in a fast-paced environment, and want to drive results and make magic happen this holiday season! This job can open the door to future merchandising career opportunities with Mattel.
What Your Impact Will Be:

• Brand ambassador of Mattel/Fisher-Price brands and products
• Collaborate with your lead Mattel Representative to secure prime product placements for Mattel's iconic brands
• Partner with lead Mattel Representative on monthly scheduling
• Unpack cases of various Mattel toys
• Merchandise and organize product on the sales floor
• Construct & deconstruct store fixtures including shelving and racking
• Implement point of purchase materials
• Execute special projects as assigned including, but not limited to store events
• Administrative tasks including but not limited to managing time entry, attending meetings, trainings, checking email etc.

Qualifications
What We're Looking For:
Basic Job Qualifications:

• Must be at least 18 years old
• High school diploma or GED
• Preferred work hours are during the weekday during daytime hours; occasional weekends
• Must be available to work a minimum of 15 hours per week
• Preferred device requirement - Up to date smartphone and/or computer with Chrome Browser to access https://Mattel.okta.com for time worked entries, email and Workday. Other browsers (e.g. DuckDuckGo) are not supported. A mobile phone is required for multi-factor authentication to receive SMS(text) or voice call.
• Must have access to reliable internet
• Must have reliable transportation to travel to and between assigned store locations (gas mileage reimbursement per company policy)
• Reside within approximately 20 miles of the assigned territory/store cluster or otherwise able to reliably service the assigned territory

Physical Requirements:

• Stand, bend, twist, squat, kneel, reach
• Walk for long periods of time
• Climb ladders up to 12' tall
• Lift up to 25 pounds frequently, 50 pounds occasionally
• Push/pull carts containing product - occasionally up to 100 lbs
• Operate power tools (screwdriver & drill)

About You:

• Merchandising, retail or customer service experience (preferred, but not required)
• Strong attention to detail and organizational skills
• Ensure tasks are completed efficiently with a strong sense of urgency
• Represent the brand with professionalism and a positive attitude
• Bring a flexible, adaptable mindset and enjoy collaborating in a dynamic, fast-paced environment
• Eagerness to learn new skills with a safety-first mentality
• Tech-savvy (smartphone, apps)

Ready to make an impact this holiday season? Apply today!
The hourly rate for this position is $16.00.
Additional Information
Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
Videos To Watch
https://youtu.be/gWyvtJNrMno