60 Mastercard Customer Service Jobs Hiring Near You

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Management -TechnicalOverview
Been the victim of credit card fraud and thought, "I want vengeance!" Yeah, we get it.
Want to feel your spine tingle by thwarting credit card fraudsters across the globe?
Interested in creating innovative software for combating scammers?
This position supports the Authorization Decisioning product within Mastercard's Decision Management program. Decision Management enables faster, smarter decisioning at global scale by structuring and applying complex business logic across the payment journey and beyond. Authorization Decisioning orchestrates high throughput, low latency, and data-intensive processing across Decision Management's intelligent system on behalf of a suite of market-facing products.
This position is responsible for working directly with the programs supporting those market-facing products to develop a shared roadmap and corresponding backlog written in development-ready detail.
Role
Serves as the bridge between product marketing and engineering by...
Forming deep and meaningful relationships with our partners in product to better understand the business drivers and ensure we are technologically-aligned to its demands.
Constantly learning and collaborating across Decision Management and Mastercard Technology to fully understand the functionality, architecture, dependencies, and runtime properties of its systems and its dependencies. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
Works independently and with minimal supervision to translate these relationships and this knowledge into structured and actionable work for a team of Software Engineers.
All About You
A precise written and verbal communicator.
Curious and helpful by nature. Likes to understand the whys and hows.
Technologically savvy. Perhaps a software or data engineer by training. Proficient with data-intensive applications (APIs, Java, Spring, Containers, Microservices, Eventing)
Organized. Able to take wild, loose, and varied abstract inputs from all over and evolve into iterative concrete action within a tool like JIRA, Rally, or Asana.
Education
Required undergraduate degree in Computer Science or in a Business or STEM-intensive degree program with related experiences in software engineering and/or data analytics.
Preferred graduate degree in Computer Science or Business with related experience in fintech and payments.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $130,000 - $221,000 USD