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Marco Technologies
Marco Technologies

60 Marco Technologies Customer Service Jobs Hiring Near You

Marco Technologies LLC

IT Account Manager

$58K - $90K/yr

Provide customer education and guidance on best practices, available tools, and Marco resources to help optimize IT services. * Maintain accurate and up-to-date documentation by recording clear notes ...

Marco Technologies LLC

Service Operations Administrator

$20.30 - $30.50/hr

Generate, print, quality-check, and prepare customer labels for mailing. Manage mailing workflows ... Location: This is a remote-eligible position, however, Marco Technologies requires employees to ...

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Marco Technologies Jobs Information

Do workers at Marco Technologies get paid breaks?

Sometimes. Only some people get paid breaks.
42% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and May 2026.

Does Marco Technologies pay people when they’re sick?

Yes. Most people get paid when they’re sick.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and May 2026.

At Marco Technologies, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Marco Technologies affordable enough for their workers?

Most people say the health insurance costs are okay.
72% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Marco Technologies?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and May 2026.

Do workers at Marco Technologies worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and August 2025.

Do Marco Technologies workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and August 2025.

How easy is it for Marco Technologies workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and June 2025.

How easy is it to get time off at Marco Technologies?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and March 2026.

Do Marco Technologies managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and August 2025.

Do jobs at Marco Technologies spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and August 2025.

How easy is it to take sick days at Marco Technologies?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and May 2026.

Is working at Marco Technologies good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Marco Technologies feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at Marco Technologies get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at Marco Technologies?

Most people feel stressed out here.
72% of people say they often feel stressed out at work.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at Marco Technologies enjoy their jobs?

Most people enjoy their job.
72% of people report they enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people at Marco Technologies recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at Marco Technologies?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at Marco Technologies?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think Marco Technologies’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how Marco Technologies is doing?

Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and May 2026.
What are the most popular job types at Marco Technologies?
    What are the most popular jobs at Marco Technologies?
    What are the most popular categories at Marco Technologies?
    Infographic showing various Customer Service job openings at Marco Technologies in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Temporary. Highlights an 79% Physical, and 21% Remote job distribution.

    Customer Success Representative - Print

    Marco Technologies LLC

    Bondurant, IA • On-site

    Full-time

    This job post has expired today. Applications are no longer accepted.

    Marco Technologies rating

    7.3

    Company rating: 7.3 out of 10

    Based on 21 frontline employees who took The Breakroom Quiz

    117th of 223 rated it services

    Job description

    POSITION SUMMARY/OBJECTIVE

    The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco's valued customers and employees.

    ESSENTIAL FUNCTIONS

    Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly.

    Provide prompt and detailed communications to internal and external clients.

    Review accounts for upsell and cross-sell opportunities and escalate as necessary.

    Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation.

    Maintain contact center expectations.

    Verify and maintain client contact and database information.

    Function collaboratively as part of a fast-paced, client-orientated team.

    Develop and support best practices and operational procedures to create efficiencies.

    Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.

    Uphold business ethics by supporting Marco's vision, mission and values.

    Exemplify the Gold Standard Experience through every interaction.

    Attend required company and departmental meetings.

    Act in accordance with Marco policies and procedures as set forth in the employee handbook.

    Perform other related duties as assigned.

    QUALIFICATIONS

    Education and Experience

    High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience.

    0-3 years of experience in Customer Service or a related field preferred.

    REQUIRED SKILLS

    1. Natural aptitude for outcome-based reasoning.

    2. Demonstrate excellent verbal and written communication skills with internal and external customers.

    3. Self-starter, ability to plan and implement sales strategy with limited supervision.

    4. Ability to thrive in a competitive, goal-driven environment.

    5. Excellent organizational and time management skills with the ability to maintain accurate and detailed records of sales activity.

    6. Ability to prioritize responsibilities and operate with changing priorities.

    7. Demonstrate ability to work effectively and professional with all types of people and situations.

    8. Demonstrate strong attention to detail to ensure accuracy and quality.

    9. Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes.

    10. Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.

    What Marco Technologies employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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