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New Store Opening, Culinary Trainer
maman | Multi-Market Role (home base in NYC, Charlotte, Dallas, DC or Greater Miami) | Extensive Travel Require
Must be experienced in multi-unit restaurant openings and high-volume kitchen training
At maman, we believe every café should feel like coming home - warm hospitality, thoughtful food, beautiful spaces, and teams that care deeply about the guest experience. As we continue to grow, we are looking for a New Store Opening, Operations & Training Specialists specialized in the back of house field. This role will help bring each new maman to life with excellence, consistency, and heart.
This role is for a hands-on hospitality leader who thrives in fast-paced environments, loves building teams from the ground up, and feels energized by travel and new beginnings.
While this role may be based in NYC, Charlotte, Dallas, DC, or the Greater Miami area, it requires extensive travel (approximately 9-10 months per year) to support new café openings, with cross-market support as needed.
About the Role
As our BOH NSO Specialist, you will lead kitchen pre-openings from setup through stabilization. You'll ensure every new maman kitchen opens organized, food-safe, fully trained, and operating with consistency from day one.
You will oversee equipment ordering and installation, kitchen organization, BOH onboarding and certification, and operational readiness. During non-opening periods, you'll support retraining and operational reinforcement in existing markets.
What You'll Do
Kitchen Setup & Launch

• Order and set up kitchen equipment, smallwares, and appliances
• Organize BOH stations, storage, pars, and prep systems
• Oversee equipment installation and functionality checks
• Ensure full compliance with food safety and sanitation standards

BOH Training & Certification

• Lead hands-on training for line cooks, prep cooks, bakers, and porters
• Train teams on recipe execution, portioning, labeling, dating, and storage
• Certify station proficiency and track training progress
• Coach in real time and address performance gaps with clarity and care

Operational Excellence

• Train on KDS, ordering platforms, inventory systems, and daily BOH procedures
• Support inventory controls, food ordering, and waste management
• Support in first schedule templates and schedule building
• Conduct readiness assessments before opening
• Step into shifts as needed to model standards and execution
• Partner cross-functionally to ensure smooth, scalable openings

Who You Are

• Experienced in multi-unit restaurant openings and high-volume kitchen training
• Strong culinary background (line cook experience required; baking experience a plus)
• Deep knowledge of food safety, sanitation, and inventory systems
• A calm, accountable leader who builds trust in the kitchen
• Highly organized and detail-oriented
• Comfortable working hands-on in a fast-paced environment
• Bilingual (English/Spanish) candidates are highly celebrated within our growing markets
• Energized by travel and being on the road extensively

Requirements

• Must be 21 years of age or older and legally authorized to work in the U.S.
• Ability to stand for extended periods and work full shifts
• Open availability, including holidays and weekends
• Reliable transportation and ability to travel extensively within assigned region
• State based Food Handler Certification (or willingness to obtain)

Compensation & Benefits
Salary Range: 80,000 - 120,000 (location dependant)
Multi-Location Role | Extensive Travel Required
We offer:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan opportunities
• Learning & Development opportunities
• Employee Discount

Benefits & salary may vary by state and eligibility