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Founding Account Manager

Our client is a fast-growing, venture-backed technology and services company backed by top-tier investors (including Y Combinator, Atomico, and Eurazeo) with over $15M in funding. Operating within a high-value industry, the client provides end-to-end operational and AI-enabled infrastructure solutions that help partners achieve significantly faster processing times, superior service quality, and optimized economics.

The client is seeking a high-caliber Founding Account Manager to join the team in either their New York City or London office. This is an on-site, high-intensity role designed for a commercially minded, relationship-driven professional looking to own key accounts end-to-end. Working closely with executive leadership, the Founding Account Manager will serve as the primary internal quarterback for strategic accounts, driving onboarding, client retention, account expansion, and cross-functional operational execution.

Key responsibilities include:

• Lead onboarding and go-live execution: Build structured implementation plans, manage project timelines, and coordinate cross-functional resources to ensure seamless client launches.
• Cross-functional coordination: Collaborate closely with Operations, Claims, and Product teams to resolve issues rapidly, unblock bottlenecks, and maintain strong client trust.
• Account governance & cadence: Drive executive updates, oversee SLA compliance, manage escalation pathways, and build tailored account success plans.
• Risk mitigation & retention: Identify delivery risks early, proactively de-escalate potential issues, and secure ongoing renewals and referenceable client relationships.
• Revenue expansion: Identify and close upsell and cross-sell opportunities across new lines, geographic regions, volume tiers, and program expansions.
• Process optimization: Translate operational learnings into scalable, repeatable playbooks, frameworks, and team routines to support long-term growth.