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Lynden Incorporated is seeking a Collections Specialist to join our SeaTac-based team. In this role, you will be responsible for your own customer accounts, helping collect outstanding accounts receivable and resolve payment issues. You will support several Lynden sister companies, in a shared services environment. This is a hybrid position after training, with 3 days onsite in SeaTac and 2 days working from home. This position is not safety sensitive.

Are you looking for a stable, team-focused workplace where people matter? Join a family-owned company with more than 40 years of no layoffs and a culture built on collaboration and support.

Who we are: 

Lynden is a family-owned transportation and logistics company helping customers balance speed and budget with shipping via air, land, and sea. Our corporate office is home to 190 employees and supports 15 Lynden companies and more than 2,500 employees. With 40+ years of no layoffs, we offer long-term stability in a career that’s as rewarding as it is an adventure!

What You Will Be Doing

• Communicate with customers by phone and email about outstanding balances, payment questions, and account issues.
• Work to resolve concerns, support timely payments, and maintain positive customer relationships.
• Help customers resolve billing questions, payment disputes, account reconciliations, and other account-related requests in a timely and professional manner
• Research credit balances and request refunds
• Work with customers to set up payment arrangements when appropriate, balancing customer needs with company collection goals.
• Utilize web-based billing and payment portals for account reconciliation
• Document all collection activity into appropriate systems to established standards
• Manage and organize multiple deadlines, phone calls, emails, and paper correspondence
• Collaborate effectively with team, management, other departments, and the operating companies
• Assist credit department with periodic review of existing customers’ credit limits

What’s In It for You:

• Discretionary bonus program
• Competitive wages + annual wage reviews
• Cell Allowance: $10 per month
• Two medical plans starting as low as $0/month
• Medical, dental and vision for your family for $222/month (HDHP)
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Mental health programs (in-office and virtual)
• 17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
• 8 paid holidays each year
• 401(k) with company match + additional contributions
• No-cost Employee assistance program, life insurance, long term disability and AD&D
• Tuition Reimbursement program
• Mass transit reimbursement
• Career advancement through internal promotions

What We Need from You (required)

• Two years’ collection experience

• Must be familiar with current credit and collections laws
• Experience with financial systems, such as Workday
• PC skills required: Windows, Microsoft Office Suite (Word, Excel, Outlook)

What Would Be Nice to Bring (preferred)

• Business-to-business collections experience
• Customer payment portals such as Syncada, Cass, or Accenture

Skills to Be Successful in This Position

• Able to communicate clearly and professionally with customers, coworkers, and Lynden company contacts by phone, email, and in writing.
• Stay organized, pay close attention to detail, and follow through on account activity, customer requests, and deadlines.
• Plan, prioritize, and adapt in a fast-paced environment while working independently or as part of a team with minimal supervision.
• Maintain regular attendance and timeliness on a set work schedule, with daily physical presence and the ability to work overtime as required.
• Use Windows and Microsoft Office Suite effectively while providing strong customer service.

Your Schedule

• We offer a consistent Monday through Friday schedule and flexibility to choose a starting time that works for you.
• Hybrid schedule upon completion of training with 3 days onsite and 2 days offsite.
  • Working onsite from our office in SeaTac, WA
  • This position is not eligible for relocation.

 Why should you join us?

• We’re ethical and human. We don’t get everything perfect, but we try hard.  When we miss the mark, we own it and make it right.
• We work as a collaborative team built on respect and support.
• Our casual office includes an on-site gym, free parking, and easy access to Link Light Rail.

Fine Print:

All employment offers are contingent on a satisfactory background check and preemployment drug screen, excluding marijuana where prohibited by law. Random drug testing does not include marijuana for nonsafetysensitive positions in Washington

Lynden Incorporated is an equal opportunity employer and does not discriminate based on any protected status.