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Link Logistics Real Estate ("Link") is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans half a billion square feet. We leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers' businesses and deliver value for our stakeholders. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.

As the Senior Product Manager for our Integrated Services team, you will play a pivotal role in defining and executing our technology strategy and roadmap for our business partners responsible for centralized services that manage and maintain our properties. Reporting to the Director of Product, you will be responsible for building and maintaining strong partnerships between the Technology department and business stakeholders. This role requires a strategic thinker with excellent communication skills, a deep understanding of business processes, and the ability to translate business needs into IT solutions.

RESPONSIBILITIES:

Product Management

Manage the product strategy and roadmap, in partnership with business partners and vendors.

Develop and maintain a thorough understanding of business partners' processes andoperational needs.

Engage with business partners and other stakeholders to create and manage a demand management process to analyze, prioritize, and deliver on project and enhancement requests.

Define and manage OKRs and KPIs that build confidence in the platform and ensure the platform meets the needs and goals of the business.

Engage user communities in a continuous feedback loop that drives the platform forward.

Stakeholder Management

Develop and nurture relationships with key business stakeholders to understand their objectives, challenges, and strategic priorities.

Act as a trusted advisor, providing insights and recommendations on how technology can support and enhance business goals.

Communicate and collaborate across many levels in the organization with excellent and written communication skills.

Translate innovative ideas into functional and technical requirements to helping our teams work smarter.

Guide, influence, and persuade business partners and team members towards solutions that meet business needs and goals.

Maintain relationships with external partners and vendors that challenge them to deliver world-class service for Link.

Project Delivery

Develop business cases, user requirements, and project charters.

Manage processes to prioritize projects, plan releases, and manage resources.

Create and manage processes for testing, release management, and change control.

Manage communications with business partners, project team, and IT management.

Technology Operations

Define and manage data integrations with internal and external products and platforms.

Develop and manage metrics that ensure vendors and external partners meet or exceed operational expectations.

Collaborate with Internal Audit to ensure that IT General Controls are defined as needed for projects and applications and then followed as routine operations.

QUALIFICATIONS:

Minimum of 10 years technology experience

Knowledge of Salesforce, Yardi, or similar applications a plus.

5 years managing customer success, technology operations, or SaaS platform delivery

Expertise in technology product management

Experience defining and managing product roadmaps

Relationship management and customer engagement skills

Technology project management experience

Ability to concisely articulate problems and analyze solution alternatives

Outstanding communication skills

Knowledge of real estate industry and CRE technology a major plus

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email LinkRecruiting@linklogistics.com.