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Client Services Representative/Shift Lead - Milwaukee Campus

Milwaukee Campus - Milwaukee, WI 53208

Overview

Salary Range $14.50 - $16.00 Hourly Position Type Full-Time/Part-Time Category Nonprofit - Social Services

Description

How you'll impact our mission:

The Wisconsin Humane Society (WHS) is hiring a part-time or full-time Client Services Representative/Shift Lead. This position reports to the Client Services and Animal Care department and works onsite at the Milwaukee Campus. The role partners with the Client Services and Animal Care department managers to provide day-to-day support and guidance to the Client Services team. If you're looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today!

Key accountabilities:

• Monitor daily workflow while balancing community, animal, and staff needs.
• Assist in implementing, monitoring, and maintaining organizationally defined standards of animal care and client services.
• Monitor and adjust daily schedules as needed and communicate schedule changes to the team.
• Monitor staff and volunteer workflow, complete daily tasks, and provide flexible coverage as needed.
• Ensure the building is accessible and secured according to posted hours of operation.
• Partner with staff, clients, and volunteers to problem solve and triage challenging or emergent situations.
• Provide staff, clients, and volunteers with feedback and elevate additional follow-up to department managers.
• Support onboarding, training, and skill development for staff and volunteers.
• Assist Client Services and Animal Care managers with staff training and meetings.
• Complete all Client Services Representative job accountabilities in addition to responsibilities listed above.

Qualifications:

• Demonstrated alignment with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach
• Ability to navigate emotional aspects of animal welfare work
• Availability to work evenings, a weekend shift, and a rotating holiday
• Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions. Must be able to routinely lift and carry up to 50 pounds.
• Prior animal care and client service experience is a plus
• Bilingual candidates are encouraged to apply

Hiring range: $14.50-$16.00

Benefits for our full-time staff include:

• Paid time off, including vacation, wellness, and holiday time
• Health, dental, and vision insurance
• 403(b) retirement plan with company match
• Paid family leave
• Group term and voluntary life insurance
• Short-term and long-term disability
• Flexible spending plans
• Health savings account (HSA)
• Supplemental benefits to cover unexpected expenses

Benefits for all staff include:

• 403(b) retirement plan
• Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
• Limited low-cost wellness and veterinary care services for staff members' animals
• Discounts on adoption fees, training classes, youth programs, retail and events
• Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.

Come see why over 280 staff call WHS home! You'll be happy you did!

About us:

The Wisconsin Humane Society (WHS) is the oldest and largest shelter in Wisconsin. It was founded in 1879 and operates shelters in Milwaukee, Ozaukee, Racine, Door, Brown, and Kenosha Counties, as well as a Spay/Neuter Clinic in West Allis and a wildlife rehabilitation center in Milwaukee. The organization offers adoption services, youth programs, low-cost veterinary resources, retail stores, volunteer programs, dog training classes, and much more. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.

The Wisconsin Humane Society is an equal opportunity employer.

Application instructions:

Click on "Apply Now" to begin your online employment application. We will reach out to you via the e-mail you provided or by phone once we have an update on your application.