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Purolator

Operations Support Representative

Winnipeg, MB · On-site

CA$22.13/hr

Description The Operations Support Representative is a float position under which the employee collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents ...

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Operations Support Representative

Radius Global Solutions

Minneapolis, MN • On-site

Other

Re-posted 22 days ago

Radius Global Solutions rating

5.6

Company rating: 5.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

411th of 485 rated business services

Job description

PositionTitle:
Operations Support Representative
Business Unit:Operations Support
Reports To:
Operations Support Manager
Location:U.S.
FLSAClass:
Non-Exempt, Full-time
Revision Date: April 2021
Summary
Provide customer service support for client accounts, process incoming mail and accounts to verify that they are workable, document changes. Maintain house collection desks and FACS web emails. Administrative tasks may include data entry, mailings and filing
Essential Functions
  • Sort incoming mail by payments received and correspondence
  • Process outgoing mail
  • Process mail return modules and mail forwards
  • Review and send outgoing consumer emails
  • Route incoming consumer emails to the proper departments
  • Work and maintain house routes
  • Review and report out internal exception reporting
  • Help manage other tasks related to the Control Environment
  • Maintain production average as directed by supervisor or manager
  • Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations, with functional area, and with Company policies and procedures
  • Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
  • Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
  • Adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Non-Essential Functions
  • Perform other duties as assigned
Supervisory Responsibilities/Accountabilities
  • This position does not have Supervisory Responsibilities/Accountabilities
Requirements
  • High School Diploma or General Educational Development (GED)
  • Excellent interpersonal and oral communication skills. Ability to listen and communicate (written and verbal) in a pleasant manner
  • Proficient experience using MS Office software
  • Ability to effectively interact with all staffing levels, both internally and externally
  • Ability to work effectively in a team fostered and multi-tasked environment. Strong attention to detail. Must multi-task, prioritize and work efficiently
  • Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment, keep confidentiality and security procedures

Working Conditions
Work is generally performed within an indoor office environment utilizing standard office equipment
PhysicalRequirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Extensive use of keyboards and computers
Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the department's scheduled hours and guidelines, which may include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies
The position description lists the primary functions and requirements of the role and is not all-inclusive. Other responsibilities may be assigned at any time with or without notice. The position description is subject to change to meet the needs of the business. Reasonable accommodations will be provided to disabled individuals when such accommodations would allow the disabled individual to perform the essential functions of the position without causing an undue hardship for the Company.
Radius Global Solutions, LLC is an Equal Opportunity Employer
EEO/Veteran/Disabled

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