21 La 2028 Customer Service Jobs Hiring Near You

LA28 does not provide relocation assistance.

---

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles' third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place-a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors-optimism, integrity, excellence, inclusion, co-creation and boldness-and look forward to hearing about how your past experiences align with them.

Senior Associate, Games Management Systems- Games Services Apps 

This operational and analytical position will play an instrumental role in the implementations and day-to-day management of key business systems at LA 2028. As a Senior Associate in the technology team, the role will work with project stakeholders across the organization and be responsible for ensuring successful implementation and integration of applications into the LA28 technology ecosystem. This cross-functional role will provide support for analytical projects that include business team engagement, process improvement, and long-term games planning initiatives. 

The candidate should exhibit strong technical and project management skills, and the ability to manage multiple solutions at a rapid pace. The position will require significant collaboration and partnership to get alignment on and drive objectives. 

This role reports to the Senior Manager of Games Management Systems. 

Key Responsibilities:

• Serve as a critical member of the tech project team and work cross-functionally to support the delivery and management of the prioritized roadmap to implement key LA28 business solutions including existing Medical, Logistics, and Architecture technology solutions. 

• Liaise with organizational stakeholders to align business initiatives and projects with technology solutions and resources. Help to define business use cases, requirements, objectives, and success criteria to help develop and define clear project plans and resourcing. 

• Evaluate new technologies to support evolving business and capabilities requirements, develop RFPs and evaluate vendor responses, and identify necessary system advancements or additions. 

• Support the development and maintenance of integrations between enterprise tools and business systems. 

• Coordinate with cross-functional stakeholders (IOC, LA28 Functional Areas, external Service Providers, and venues) to help strategize and plan for long term Master Schedule and games delivery milestones. Support planning, implementation, and integration of the Games management applications. 

• Analyze existing business processes and make recommendations to streamline processes, create workflows and recommend automations within the solutions ecosystem. 

• Triage system-related requests and provide broad day-to-day support for end users, including coordinating troubleshooting support with the technology department and vendors/partners. 

• Coordinate with external service providers to manage enhancement requests, ensure support processes (issue triage and troubleshooting) meet SLAs, and ensure operational availability. 

• Coordinate with external service providers and internal cyber security and architecture teams to complete and document all assurance and risk mitigation activities. 

Background & Requirements:

• Minimum of 4+ years of hands-on experience with administering technical software solutions. 
• Proven track record of managing end-to-end technical implementations. Possess technical project management skills to prioritize initiatives, control scope, manage issues and risks, and deliver on time.
• Experience with structured deployments including user acceptance testing and release management.
• Intellectually curious, optimistic, patient and kind demeanor.
• Fluent in project management frameworks (PMP or Prince2) and the use of tools (e.g., Smartsheet, Asana, Monday, or MS Project). 

Expectations:

• Self-starter with experience in defining tasks, seeking feedback, and evolving work where applicable. 

• Ability to work effectively in a close team environment, providing project management and supporting technical abilities for various projects and initiatives. 

• Proven ability of building good interpersonal relationships with people across the organization, while balancing assertiveness and setting expectations with diplomacy. 

• A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego. 

• Ability to implement and manage change effectively. 

• A civic-minded attitude; experience and/or interest in working for a non-profit. 

• An excitement for the committee's mission of building the best Olympic and Paralympic Games, while thinking differently all along the way. 

Education:

• Bachelor's degree in technical or business discipline 

Physical Requirements and Working Conditions:

• Available to work onsite in our Downtown Los Angeles-based office. 

• The majority ofwork will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment. 

• The LA28 office is anopen floorplanworking environment; employees must be able to work efficiently in anopen cubicleenvironment. 

• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods. 

• Perform other duties asrequired; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games. 

The annual base salary range for this position is $73,000.00 - $98,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

LA28 does not provide relocation assistance.

---

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis ofreligion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experiencea candidate can add to our team.