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60 Kiongroup Customer Service Jobs Hiring Near You

Kiongroup

SAP Service Contract Administrator

Dallas, TX · On-site

$140K/yr

The role works closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared Services and Delivery Organizations to ensure contractual compliance, financial accuracy, and ...

Kiongroup

SAP Service Contract Administrator

Dallas, TX · On-site

$110K - $137K/yr

The role works closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared Services and Delivery Organizations to ensure contractual compliance, financial accuracy, and ...

Kiongroup

SAP Service Contract Administrator

Dallas, TX

$110K - $137K/yr

The role works closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared Services and Delivery Organizations to ensure contractual compliance, financial accuracy, and ...

Kiongroup

SAP Service Contract Administrator

Atlanta, GA · On-site

$140K/yr

The role works closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared Services and Delivery Organizations to ensure contractual compliance, financial accuracy, and ...

Kiongroup

SAP Service Contract Administrator

Atlanta, GA · On-site

$110K - $137K/yr

The role works closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared Services and Delivery Organizations to ensure contractual compliance, financial accuracy, and ...

Kiongroup

Field Service Technician

Atlanta, GA · On-site

$30 - $40/hr

This position provides service and repair as well as service and maintenance training for installed ... As the Dematic representative in the Customer's facility, this position has a heavy responsibility ...

Kiongroup

Field Service Technician

Atlanta, GA · On-site

$30 - $40/hr

This position provides service and repair as well as service and maintenance training for installed ... As the Dematic representative in the Customer's facility, this position has a heavy responsibility ...

Kiongroup

Field Service Technician 4

Grand Rapids, MI

$36 - $40/hr

Under the direction of the Field Service Manager, this position provides service and repair and ... As the Dematic representative in the Customer's facility, this position is heavily responsible for ...

New

Kiongroup

Field Service Technician 4

Grand Rapids, MI

$36 - $40/hr

Under the direction of the Field Service Manager, this position provides service and repair and ... As the Dematic representative in the Customer's facility, this position is heavily responsible for ...

New

Kiongroup

Director Service Consulting

Salt Lake City, UT · Hybrid

$180K - $220K/yr

In this role, you will lead a dynamic team, focused on defining, designing and quoting Services that are meant to enable positive Customer outcomes. The person in this role will establish new and ...

Kiongroup

Director Service Consulting

Salt Lake City, UT · Hybrid

$180K - $220K/yr

In this role, you will lead a dynamic team, focused on defining, designing and quoting Services that are meant to enable positive Customer outcomes. The person in this role will establish new and ...

Kiongroup

Director Service Consulting

Henrietta, NY · Hybrid

$180K - $220K/yr

In this role, you will lead a dynamic team, focused on defining, designing and quoting Services that are meant to enable positive Customer outcomes. The person in this role will establish new and ...

Kiongroup

Director Service Consulting

Plano, TX · Hybrid

$180K - $220K/yr

In this role, you will lead a dynamic team, focused on defining, designing and quoting Services that are meant to enable positive Customer outcomes. The person in this role will establish new and ...

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Kiongroup Jobs Information

What makes Kiongroup an attractive place to work?

Kiongroup is a leading provider of industrial vehicles and solutions, with a strong reputation for innovation and reliability in the logistics and material handling industry. The company offers a dynamic work environment that fosters collaboration, creativity, and continuous learning, with opportunities for employees to contribute to the development of cutting-edge products and services. By joining Kiongroup, professionals can expect to be part of a global organization that values expertise, teamwork, and growth, offering a wide range of opportunities for career advancement and professional development.
Infographic showing various Customer Service job openings at Kiongroup in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 86% Physical, 8% Hybrid, and 6% Remote job distribution.

SAP Service Contract Administrator

Kiongroup

Dallas, TX • On-site

$140K/yr

Full-time

Re-posted 25 days ago

Job description

Service Contract Administrator is a critical role responsible for ensuring that customer contracts, warranties, and functional locations are accurately established, maintained, and governed within SAP S/4HANA. This position ensures effective Service Business execution through proper contract and warranty determination, cost control, resource alignment, and service readiness. The role works closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared
Services and Delivery Organizations to ensure contractual compliance, financial accuracy, and high-quality customer service delivery.We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,stateor local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.

The base pay range for this role is estimated to be$65,000to $140,000an hourat the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

  • Review and validate service contracts, including structure, billing, dates, and system linkage.
  • Coordinate intercompany contract requirements with global teams and renewal groups.
  • Ensure contracts are properly created, activated, and governed in SAP S/4HANA.
  • Manage third-party vendor contract alignment and support service order creation when needed.
  • Ensure warranties are correctly linked to Functional Locations and applied in service processes.
  • Review warranty-related service orders for eligibility and cost accuracy.
  • Align warranty coverage with service delivery methods and support reassignment decisions when required.
  • Determine if cost is accurately charged to the warranty and proper functional location.
  • Utilize Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
  • Monitor and apply financial controls such as stop-order criteria.
  • Support monthly financial activities, including cost settlement, forecasting, and variance analysis.
  • Ensure contracts and service orders are properly closed, with all costs settled in SAP S/4HANA.
  • Coordinate with Finance for accurate contract completion and reporting.

What We Are Looking For:

  • Bachelor's degree in Business Administration, Finance, Operations, or a related field, or equivalent experience.
  • 5+ years of experience in contract management, service operations, or warranty administration
  • Demonstrated experience working with ERP systems, preferably SAP S/4HANA.
  • Experience collaborating with Finance, Project Teams, and Customer Service organizations.
  • Strong knowledge of contract lifecycle and warranty management
  • Working knowledge of SAP S/4HANA service and contract modules
  • Ability to interpret contract entitlements and apply them to service delivery.
  • Financial and cost management acumen
  • Strong planning, prioritization, and problemsolving skills.
  • Excellent communication and crossfunctional collaboration abilities
  • High attention to detail and process discipline
  • Experience managing contracts.
  • Familiarity with Service Cloud or similar CRM/ticketing platforms
  • Exposure to intercompany service delivery models
  • Understanding of straightline and completedrevenue recognition models.

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