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Job Title- Client Service Specialist

Project Location – Remote

Duration- Fulltime

Visa- USC

Must have Valid LinkedIn profile.

Needs to be in CST time zone.  MUST HAVE POLISH AND Excellent customer services skill.  FORMAL personality.

Job Description-: Our client is a powerhouse quietly transforming how banks and credit unions connect with their customers across mobile, in branch, and online, regardless of their core system. With a client list that includes the top three mobile banking apps in the U.S., this innovator is shaping the future of digital finance. 

Their platform? An expansive ecosystem of ready-to-deploy tools and plug-and-play integrations. Their secret sauce? An APIfirst architecture and robust developer toolkit that lets financial institutions build smarter, move faster, and serve customers better wherever they are.

Our client is a fast-growing provider of hosted banking solutions deployed across multiple technology stacks, including Kubernetes, Windows, Linux, Postgres, SQL, and Oracle, and hosted on cloud platforms such as GCP and AWS.

We are seeking a Client Success Specialist who will play a key role in delivering business value through expert-level consultation, solution implementation, and client enablement. This is a performance-based role, directly accountable for customer satisfaction and success in adopting our client’s digital-first banking solutions.

 What you’ll be doing:

• Serve as the primary consultant to client stakeholders gathering requirements, identifying gaps, and delivering tailored solutions that meet measurable business needs.
• Lead the customer training lifecycle, from onboarding to test execution and go-live, ensuring seamless knowledge transfer and product adoption.
• Drive results by managing client expectations, delivering on commitments, and resolving high-priority issues under tight deadlines.
• Produce detailed documentation of requirements, configuration, testing, and troubleshooting, ensuring long-term support readiness.
• Support presales by scoping implementation effort, participating in client calls, and collaborating with internal teams to align solutions with business objectives.
• Serve as a thought partner to both clients and internal teams, providing leadership on technical conversations, cloud topics (GCP, VPNs, web connections), and integration strategies.

 Success in this Role Means:

• Delivering successful, on-time solution implementations with high client satisfaction.
• Increasing solution adoption and reducing client dependency post go-live.
• Supporting sales efforts with accurate estimates and confident client-facing consultation.
• Continuously improving internal processes based on lessons learned from the field.

 Required Qualifications

• 3+ years of experience in a financial institution or fintech environment. (recent exp.)
• Proven background in item processing or banking back-office balancing.
• Strong communication skills—comfortable leading client interactions via MS Teams (video and audio).
• Demonstrated success in training and supporting customers during testing and early production.
• Highly organized, with excellent documentation and client-facing skills.
• Conversational understanding of cloud technologies (Google Cloud, VPNs, certificates) to confidently guide clients.
• Team-oriented, adaptable, and eager to learn new technologies.
• Willing to support after-hours upgrades or maintenance as needed.
• Able to travel throughout the US and Canada occasionally.

 Preferred Experience

• Bachelor's Degree in Business or equivalent work experience.
• Experience with system administration, production IT support, or digital banking deployments.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Teams).